
Your nearby Five Guys at 3714 Spruce St. in Philadelphia is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Address and Contact Information
Address: 3714 Spruce St, Philadelphia, PA 19104
Phone: (215) 222-0760
Order and Reservations
Order: Order online
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Reviews
That said, I am EXTREMELY disappointed.
I placed an Uber Eats order for a bacon cheeseburger with Lettuce, Pickle, Grilled Onions, Grilled Mushrooms, A-1 Sauce, and an Extra Patty.
For beverages, we ordered two Lemonades, an Oreo Double Stuff milkshake for my wife, and a Salted Caramel Whipped Cream milkshake for myself (my wife only wanted a milkshake).
When the order was received and unpacked in her hospital room, my wife asked if I ordered one milkshake. I went to the bag and read both milkshakes that should have been in the bag. My wife’s milkshake was in the order, and mine was not.
Upset at this revelation, I bit into my burger twice…
No A-1 sauce on my burger. NONE.
Needles to say, upset is not the word I am using: Disappointed is the word for this experience. At this point, I am deep into the mindset of No Confidence that Five Guys cares about Quality Control and Order Accuracy.
After this abysmal experience, I will not order from this location, and I am having doubts about spending money, my own or gifted, at other Five Guys locations.
However, I’ve noticed that when a woman named Missy is working I think she said that was her name but she’s a manager I think but , my orders often come out wrong or cold.when she’s there she always tries to say this and that is done when I’m telling her it can’t if I’m receiving poor quality food . I sometimes receive regular fries instead of Cajun, and the food quality isn’t consistent. When I’ve called before, she’s told me the fries are made hot for the driver, but that doesn’t match my experience. I always order express delivery, so my food should still be hot and fresh.
I just wanted to bring this to your attention because I value your restaurant and order very very often, but I want to feel confident that my order will be right every time, no matter who’s working. But for now on I just won’t order when she’s there . I never get an extra scoop or anything when she’s there it’s only a little in the cup . So I will only be ordering when other managers are there I guess .
I don’t know who’s in charge here because the entire kitchen looks like multiple chickens with their respective heads cut off. Do better.