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Your nearby Five Guys at 1268 Riverdale Street in West Springfield is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it’s using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Fast-food chain with made-to-order burgers, fries & hot dogs, plus free peanuts while you wait.
Address and Contact Information
Address: 1268 Riverdale St, West Springfield, MA 01085
Phone: (413) 306-5353
Website: https://restaurants.fiveguys.com/1268-riverdale-street
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Reviews
MIchael Kolakowski
Yes the burger and Cajun fries were good, but it was the milkshake that made my day. I took advantage of their mix-ins to get a very creative milkshake, and was impressed by the quality of the mixing: despite the solid stuff added, I was able to drink the whole delicious thing through a straw without leaving anything stuck at the bottom (picture for proof).
… moreTammy Kromm
Five guys always serves up one of best burgers around. Consistantly fresh every time! They take pride in providing a generous portion of their delicious, cooked to perfection fries, as well. No skimping there! Waiting time is at a minimal, as they are fast and efficient. If you are too hungry to wait, they even have self-serve peanuts, soooooo gooooood.
… moreTracy McPherson
Mmmmm…I had the bacon double cheeseburger and it was incredible! Great taste and flavor and the hamburger patties were perfect! I also had one of their shakes and it was delicious! Not a thinned, watered down shake like other places. They make these real! Fries were very good too! I had the regular and the Cajun fries and they were perfect! Recommend this place if you want an awesome fast food burger!
… moreDarlene Fonseca
I would give zero stars for what happened tonight. It was a little after 5:00 pm. There was no one dining in the restaurant and no one in line. We stood at the counter ready to place our order and absolutely no one acknowledged us nor came to take our order at all. We stood there for a good 5-10 minutes before walking out. No one even said they would be with us in minute. I will not go back to that location ever and will certainly spread the word to my friends. Now I know why no one was in the restaurant. You couldn’t get waited on at all.
… moreMaureen Grinnell
Five Guys used to be great a long time ago. The burger did not taste fresh and the fries tasted like the oil was old. Over $29 for a little burger, a little cheeseburger, a little fry and a large fry. The cheeseburger was soggy. No thanks! There are so many better options.
I also used the lady’s room and the smell was awful.
No need to hear a generic comment from the owner. There are enough poor reviews that something should be done.
The founders of Five Guys would be sad and angry.
… moreI also used the lady’s room and the smell was awful.
No need to hear a generic comment from the owner. There are enough poor reviews that something should be done.
The founders of Five Guys would be sad and angry.
Sebastian Q
I love theirs burgers but I had a bad experience on September 19 at 9:45pm (I know they close at 10 but It was more customers in the store) The guy that took my order was agitated because of course he wanted to leave early, and because of that they incorrectly put bacon in both of our burgers that we could not eat because we are Halal, not cool. Its better to stop accepting orders 30m before closing than doing this to customers
… moreholly lope
Busy night but the staff remained calm and polite. Ordering was actually enjoyable as the manager was amazing. He had the location looking RIGHT.
… moreThe Illusive Man
Food was delivered in a reasonable time frame, despite them having a large number of customers and orders. The staff was hard at work and they worked quite well as a team. The kitchen didn’t seem tense and the food came out to standard. The flavor is good and its filling. I’ll admit, the sitting area could be a bit cleaner, but their crowd tends to be sports jockeys, (no offense meant), so its understandable. They don’t exactly service the neatest crowd.
Still the kitchen area where the food is made looks very well kept even while they cook so I do not have concerns about sanitary issues when it comes to the food.
A good food chain, and this particular location is very nice and has been there for sometime, as I would like it to be for some time more. I do recommend stopping by and getting a bite to eat. It is a must try at the very least.
… moreStill the kitchen area where the food is made looks very well kept even while they cook so I do not have concerns about sanitary issues when it comes to the food.
A good food chain, and this particular location is very nice and has been there for sometime, as I would like it to be for some time more. I do recommend stopping by and getting a bite to eat. It is a must try at the very least.
Reverend O’Neill
Great food. Friendly service knowledge about food allergies and food handling safety.
… moreShaka M.
This location was extremely unprofessional. My food was ready for about 5 minutes and they were just staring at me. The manager walks out and says, you can give him his food now. We will never come back to this location.
… more