Firehouse Subs Stonecrest

  4.2 – 970 reviews   • Sandwich shop

Hankering for a great lunch? Stop in to our Firehouse Subs restaurant in Lithonia. Our sandwich shop specializes in subs made with premium meats and cheeses, steamed to perfection, then piled high on a toasted recipe sub roll. Our menu will surely satisfy your appetite! Find us behind Marshalls on Mall Pkwy and Turner Hill Rd. Proceeds from every meal help your local firefighters. Catering available.

Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.

✔️Brunch ✔️Lunch ✔️Dinner ✔️Dine in ✔️Take out ✔️Delivery Firehouse Subs Stonecrest 30038

Hours

Sunday10 AM–10 PM
Monday10 AM–10 PM
Tuesday10 AM–10 PM
Wednesday10 AM–10 PM
Thursday10 AM–10 PM
Friday10 AM–10 PM
Saturday10 AM–10 PM

Address and Contact Information

Address: 8075 Mall Pkwy, Stonecrest, GA 30038

Phone: (678) 526-1610

Website: https://www.firehousesubs.com/

Menu Photos

Order and Reservations

Order: Order online

order.firehousesubs.com

Photo Gallery

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Reviews

Walida Barr
PLEASE BE AWARE OF THE DETAILS I HAVE OUTLINED. SEE ATTACHED PICTURES. AND STOP PATRONIZING THIS BUSINESS. I WILL BE REPORTING THEM TO GEORGIA DEPARTMENT OF PUBLIC HEALTH!

I went to this location Saturday, October 4, 2025. There were 2 couples already sitting, waiting for their order. I’m a germaphobe and a nurse, with that considered, I automatically observe my environment at all times. One of the first things that stood out to me was the fact that only one person had their hair fully covered. 2 people had on visors, and 3 had nothing on their head. I was already reluctant to order due to this observation. My daughter’s insisted they wanted a sandwich from there. I placed an order for a large turkey and medium tuna fish. After about 10 minutes, one couple received their order of several sandwiches and fries. The male approached the counter with his receipt stating that his order was incorrect. They had put items on his sandwich that were not supposed to be on it and requested a new sanwich. Now, I’m on high alert because the place is not crowded and how hard is it to read an order and make it accordingly? I continue to wait for my order, 20 minutes has now passed. I approached the counter and asked the lady who was the manager, she stated she was, I then asked how long before my order would be ready? She asked for the name on my order and stated, they’re working on it now. It was at that moment that I looked down at the counter and noticed that someone’s sun visor was on top of the drink cups. I then asked her why no one, including her was wearing head gear and why this visor was on top of the cups? She stated she was about to take her break and that the visor was hers. I continued to express that this is food service and certain guidelines have to be followed according to the board of health, etc. She then asked if I wanted a refund? I said, no, I want my food, and I want you to throw these cups away in front of me. At that moment, a woman came from the back area and stated she was the shift manager. She inquired about what was going on? I expressed my sentiments to her. And expressed that she was the only person who’s hair was fully covered. She stated that was because her hair wasn’t done. The nerve! She never apologized for their sub-par service, but also asked if I wanted a refund for my order. I asked for both of their names, but both declined. Stay tuned for my follow-up to this message. The 1st picture is the unqualified manager, followed by staff, and visor on cups. 100% unacceptable!
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Daily T HILL
StoneCrest Fire House subs is well ran, and delivers on good foods. Good atmosphere, and is kept clean. The staff here are friendly majority of the time. We are human,and depend on how heavy the day went this staff maintains good work spirits. I like being appreciated spending my money patronizing a business. Kudos to the Management here. Customer Service is top notch!
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Danielle Givens
Made a pickup order at this location as I have never had Firehouse, went to go pick it up. All I will say is, the customer service isn’t great. I walked in, wasn’t greeted or asked anything about a pick up order. The thing is, about 2-3 people walked in after me and also were not greeted or asked about their order.

After about 10 minutes, I go up to the counter and look at the to go bags myself. All of sudden, one of the female staff, asks with a nasty attitude, what is the name on the order…. Ma’am I’ve been here along with these other people for 10 mins, at this point I might as well get it myself. My order had been ready and sitting there……and not to mention, the other customers still were never addressed either. Respectfully, if you don’t want to work in customer service, don’t. Asked on the customer service I experienced myself, and witnessed other people experience, I wouldn’t recommend.
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Ashlii A.
They are a joke at this location. I will not be returning. I almost got out of character in there . And this is an update from the following review.

I count about five employees right now and they aren’t working efficiently at all. I placed my order online at 615. and it was supposed to be ready at 635. Its currently 650 so I had to ask how much longer. Another 6 minutes. This is ridiculous. People have walked in, ordered their food and are now out the door. I would’ve been better off doing the same. Please do better in here!
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Shelly Thompson
1st time visit, sandwich was fresh and tasty, employees personable.

I did however notice the place was smoky due to having fried items on the menu like French fries… they need better ventilation
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Aniyah Zachery
I ordered my order online and when I picked it up and got home to eat, I had items missing on my order. When i walked in it was very smokey making my eyes burn from the smoke. My sandwich was good, but I hate the fact items were missing from my order that I paid extra for.
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Nicole “TheRealNicole” Davis
My hubby and I were not greeted. There were about 5 people working. They greeted most of the people after us. I came in for the Name of the day. He did check my ID, Then forgot to remove from the check . Our sandwiches were delicious!! I would definitely go back to this location. The prices are more reasonable than the location by my house. Won’t go out of my way but when I’m in the area.
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Terri
This restaurant is ill equipped to handle online delivery orders. They should really consider removing themselves from all food delivery apps. Your order is guaranteed to be delayed 2-3 times at minimum. Due to ‘restaurant wait’. Either pick up or order from somewhere else
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Kadasia Williams
I normally don’t like doing stuff like this but this was just Unacceptable my boyfriend had a meatball sub and I had the turkey bacon sub they used the same knife with all of that tomato sauce on it to cut my sandwich I could’ve threw up I’m soo mad and this was sooooo disgusting and total loss of appetite nothing worse then getting home to seeing this
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Richard Bailey Jr.
The thanksgiving sub is easily the best sandwich I have had in a long time. The meal was delicious and the staff was very polite and quick. I’ll definitely be back in the future.
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