Hungry? Pick up a sub sandwich at our Firehouse Subs location located on Richmond Ave in Staunton, VA. Our sandwich shop specializes in hot subs made with premium meats and cheeses, steamed to perfection, then piled high on a toasted private recipe roll. Our menu will surely satisfy your appetite! A portion of every purchase at our sub shops goes towards lifesaving equipment to first responders in our communities.
Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Hours
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
Address and Contact Information
Address: 1028 Richmond Rd #102, Staunton, VA 24401
Phone: (540) 490-4837
Website: https://www.firehousesubs.com/
Menu Photos
Order and Reservations
Order: Order online
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1028 Richmond Ave #102 – Firehouse Subs
1028 richmond ave #102. Directions. Staunton VA, 24401. 540-490-4837. Ways to order. Mobile Ordering. Catering. Dine in hours. Thursday. 10:00 a.m. – 9:00 p.m..
Firehouse Subs Staunton – Facebook
… Reviews). . Closing Soon. . 1028 Richmond Ave Ste 102, Staunton, VA, United States, 24401. Links. . firehousesubs.com. Contact info. . (540) 490-4837 …
Firehouse Subs Richmond Avenue – MapQuest
Pick up a sub sandwich at our Firehouse Subs location located on Richmond Ave in Staunton, VA. Our sandwich shop specializes in hot subs made with premium …
Reviews
K. GRIFFIN
Been getting subs there for years. Always the same sub. Smokehouse Brisket. I drove from Afton to Staunton craving one today. Got it and drove home. The brisket meat was tough and full of gristle and fat. I know they pre cut the meat and have it wrapped for faster service when ordered. Any employee that would have sliced that meat and left it to be used on a sandwish wouldn’t have eaten it it him or herself. Chewy and tough and just full of gristle..I’ve never gotten it like this before. Over half the meat wasn’t eatable.. I don’t mind spending over $18 for a good sub. But this one wasn’t worth $5. So now my favorite sub has been ruined forever. I’ll never order another one. I just can’t imagine an employee slicing meat and seeing that meat full of gristle and fat and tough pieces and not discarding it. Totally gross and poor quality control. And I know the nice girl that
Prepared my sub seen the meat also. I don’t believe a dog would have eaten it. A total bust. It’s a shame because most
Do the employees are always super nice and friendly. Some don’t care the quality of their product. Stay away from the smoke house brisket people. I will..
… morePrepared my sub seen the meat also. I don’t believe a dog would have eaten it. A total bust. It’s a shame because most
Do the employees are always super nice and friendly. Some don’t care the quality of their product. Stay away from the smoke house brisket people. I will..
Jonathan Gatewood
The two guys on the shift were more than welcoming. They were professional, the sandwich was neatly prepared and delicious. I truly appreciate their great hospitable nature. Well done!!!
… moreWendy Trout
I honestly don’t even know how to write a review for what my family and I experienced last evening.
From the moment we walked in the door and were greeted with one, young, female rolling her eyes and literally huffing in our face ~ ( and please know, we walked in at 8:35 PM, with the store closing at 9:00) ~ to there being no ice ~ which was fine ~ the workers had posted a note on the door to forewarn of that ~ but also, all of the sodas were out of carbonation and lacking syrup ~ and even the containers of sweet tea were empty ~ there were no choices for beverages ~ then to add the fact that the young, African American girl came across the counter to question me as if I were a child saying, “Do you not like soda? What’s your problem? This is what all soda tastes like. There’s nothing wrong with our drinks! If you dont like them, do without.” We had ordered a club and 2 brisket sandwiches with their sauce on the side. When I asked for more sauce than just the one tiny little container we were given, this same girl told the young boy she was working with not to give us any additional sauces. She said we’d need to pay extra for them ~ which we would have without any issues ordinarily, but considering that we ordered 3 drinks and none of us actually walked out of that store with any beverage, and we ordered 4 sandwiches ~ giving us 3 total sauces for 3 separate sandwiches wasn’t at all too much to ask.
We were so patient with this child and tried repeatedly to be kind to her but nothing worked. The longer we were there and the harder we tried, the nastier she became!
The things this child said to my family and to me ~ I have never been talked to like that in my entire life! Such a shame because we have always loved Fire House Subs. Last night was the 1st time we’ve gotten to get subs from there since moving to Staunton 2 years ago.
We were treated so badly that I actually contemplated calling the police to come and speak with this child as her mental health was obviously of much concen..
I would like to request that the owner have this child apologize to my family and to me personally as we are absolutely due nothing less considering the way she treated us last evening.
She truly should be fired, and I would never say that about anyone. Not ever!
My family amd I felt so sorry for the young boy who had the sheer pleasure of having to deal with her throughout his work shift last night. He was very kind but looked scared to death to say anything at all to us. It was OK. We understood and much appreciated him.
I think it would be advisable to check with all employees and see what kind of working relationships this child has created with her co-workers. I’m sure it’s one of control and abuse with all.
This was such an disappointment on multiple levels and such a sad experience. I know people carry many things in their mind and in their hearts every single day. I’ve always tried to be understanding and empathetic in situations like this but that child had nonexcuse in this world to treat us as she did.
I wouldn’t risk my business reputation to keep such an ungrateful, disrespectful, lazy, and entitled emoloyee. I hope the owner deeply contemplates my words.
… moreFrom the moment we walked in the door and were greeted with one, young, female rolling her eyes and literally huffing in our face ~ ( and please know, we walked in at 8:35 PM, with the store closing at 9:00) ~ to there being no ice ~ which was fine ~ the workers had posted a note on the door to forewarn of that ~ but also, all of the sodas were out of carbonation and lacking syrup ~ and even the containers of sweet tea were empty ~ there were no choices for beverages ~ then to add the fact that the young, African American girl came across the counter to question me as if I were a child saying, “Do you not like soda? What’s your problem? This is what all soda tastes like. There’s nothing wrong with our drinks! If you dont like them, do without.” We had ordered a club and 2 brisket sandwiches with their sauce on the side. When I asked for more sauce than just the one tiny little container we were given, this same girl told the young boy she was working with not to give us any additional sauces. She said we’d need to pay extra for them ~ which we would have without any issues ordinarily, but considering that we ordered 3 drinks and none of us actually walked out of that store with any beverage, and we ordered 4 sandwiches ~ giving us 3 total sauces for 3 separate sandwiches wasn’t at all too much to ask.
We were so patient with this child and tried repeatedly to be kind to her but nothing worked. The longer we were there and the harder we tried, the nastier she became!
The things this child said to my family and to me ~ I have never been talked to like that in my entire life! Such a shame because we have always loved Fire House Subs. Last night was the 1st time we’ve gotten to get subs from there since moving to Staunton 2 years ago.
We were treated so badly that I actually contemplated calling the police to come and speak with this child as her mental health was obviously of much concen..
I would like to request that the owner have this child apologize to my family and to me personally as we are absolutely due nothing less considering the way she treated us last evening.
She truly should be fired, and I would never say that about anyone. Not ever!
My family amd I felt so sorry for the young boy who had the sheer pleasure of having to deal with her throughout his work shift last night. He was very kind but looked scared to death to say anything at all to us. It was OK. We understood and much appreciated him.
I think it would be advisable to check with all employees and see what kind of working relationships this child has created with her co-workers. I’m sure it’s one of control and abuse with all.
This was such an disappointment on multiple levels and such a sad experience. I know people carry many things in their mind and in their hearts every single day. I’ve always tried to be understanding and empathetic in situations like this but that child had nonexcuse in this world to treat us as she did.
I wouldn’t risk my business reputation to keep such an ungrateful, disrespectful, lazy, and entitled emoloyee. I hope the owner deeply contemplates my words.
Kati McCormick
I placed an online order on 12/9 for pickup at 5:05 PM. When I arrived at the restaurant it was closed even though the operating hours displayed state they are open from 10 AM – 9 PM, and there was not a note or anything on the door as to explain why. I followed up by reporting an order issue in the App and received a reply stating “We appreciate the time you have taken to let us know about the issue with the store’s operating hours and I’m sincerely sorry to hear about your experience.
Also, I have forwarded a copy of your concerns to the proper leadership who will follow up with the restaurant’s owner to ensure that your concerns are addressed at a restaurant level.”
Tried to call the restaurant the next day but no answer. Went by there and the store was closed again with no explanation.
It is very frustrating to have paid money and not receive what was paid for. And even more frustrating being unable to get any sort of answer as to when (or even if) a refund will be issued. Their food has always been good but I seriously doubt I will ever be returning again. At least not to this location…
… moreAlso, I have forwarded a copy of your concerns to the proper leadership who will follow up with the restaurant’s owner to ensure that your concerns are addressed at a restaurant level.”
Tried to call the restaurant the next day but no answer. Went by there and the store was closed again with no explanation.
It is very frustrating to have paid money and not receive what was paid for. And even more frustrating being unable to get any sort of answer as to when (or even if) a refund will be issued. Their food has always been good but I seriously doubt I will ever be returning again. At least not to this location…
Gershwin17
Brought my family of five for a “quick” meal while traveling. There was only a single employee working, trying to take orders, make the food, bring the food, etc. As you might expect, this is a recipe for failure. It took 22 minutes for our food to come. There was no ice in the drink machine. The bathrooms were not clean, and the men’s room sink was not properly draining. Our food tasted fine, but it was clear to us that this is not a well-managed operation. Other customers also seemed disappointed with their service. The worker did not seem particularly happy, but I don’t blame her, as she appeared abandoned.
… morePam McMullen
We love their subs. BUT, the last two times there was no ice available, the tea was almost empty and the sandwiches looked like they were thrown together. Both times we stopped it was around 4:30-5:00. My husband’s sandwich fell apart because it was so thrown together. The one employee there couldn’t even smile or say thank you. She was hard to hear because she didn’t speak up. There were two sources of music playing. The whole experience was not enjoyable. We will try again but if there continues to be no ice we will stop patronizing that restaurant.
… moreLaura R
In the past I have had great experience with this location. But not this time. I placed an order on the app. When I picked it up the tag indicated everything was there but an item was missing. When I asked the girl about it she told me they were out and I could have a bag of chips. I didn’t want chips i asked for a refund. She refused and told me to go to the app. The app and the email from firehouse told me the refund had to come from the location. So at the end of the day they have my money, the food and the Customer is out of luck. I do not feel confident ordering from the app any longer. If there is an issue this location has proven they will not make it right. Very disappointing.
… moreJoseph Condo
Ordered the New York steamer.The girl handling the money also made my sub,with no gloves.Asked for caramelized onions,they forgot to put on.They also forgot to put the Italian dressing on there.
Very dry sub.
Firehouse sub use to be good two years ago.
It must be under new management.
The workers are not properly trained.
Not consistent!
… moreVery dry sub.
Firehouse sub use to be good two years ago.
It must be under new management.
The workers are not properly trained.
Not consistent!
Sarah Hartman
Subs were made as ordered, in a timely manner, and tasted delicious. Staff were friendly and the price was reasonable.
… moreJennifer Maddox
I ordered through the online app and it allowed me to order fries when my husband went to the store to pick up the meal. He said that they had it posted that there was no french fries. The store never offered a refund, never refunded my money and never alerted me that the product was not available. I tried to call back to get my money back and they never answered. When I finally went to the store to complain, the attendance said that they don’t have a phone. When I asked what they do to refund people’s money and times where they’ve charged them for something they don’t have. She did not answer. Customer service is greatly lacking. I do not know how this place stays open firehouse corporate also does not have phone customer service.
… more