Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Address and Contact Information
Address: 1505 George Dieter Dr, El Paso, TX 79936
Phone: (915) 307-5401
Website: https://www.firehousesubs.com/
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1505 George Dieter – Firehouse Subs
1505 george dieter. Directions. El Paso TX, 79936. 915-307-5401. Ways to order. Mobile Ordering. Catering. Dine in hours. Wednesday. 10:00 a.m. – 10:00 p.m..
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Firehouse Subs Delivery Menu | 1505 George Dieter Drive El Paso
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Reviews
Nadia Hernandez
We ordered 3 subs and paid at 6:58 pm today Sunday. We waited for 1 hour to receive our food. 4 couples were waiting as well for their food. They had 4 employees working on the prep area and they couldn’t satisfy customers needs. Poor customer service and definitely last time I go to this location. Not recommended at all.
… moreAlberto Vieweg
The place only had three people who were already waiting for their order when I showed up after placing my order ad repeatedly letting the cashier know I needed my order to go due to issues in the past with my orders in this location.
We waited over 30 mins for two subs to be ready one small and one large. The served them as a dine in and I had to let them again it was for take out.
This franchise has really gone down hill in the past few years when it comes down to customer service.
I am definitely not eating at any fire house subs from here on out.
… moreWe waited over 30 mins for two subs to be ready one small and one large. The served them as a dine in and I had to let them again it was for take out.
This franchise has really gone down hill in the past few years when it comes down to customer service.
I am definitely not eating at any fire house subs from here on out.
Jorge Dominguez
Alex and Anahi were hustling and providing great service. Even though they were short staffed both were professional and delivered the subs in a timely manner. Alex even made me half a sandwich because the other fell on the ground which was my fault. He immediately cleaned and made the other half. Team members like these two individuals are the reason I will keep coming back to this location. I hope that management recognizes their work, because they are the glue that keeps the business going.
… moreJaime Perez
By far the worst experience getting a sandwich. Came her to get lunch to go and ended up waiting 55 mins for three sandwiches. Toaster was down so the bread couldn’t get toasted, but still the fact that the wait was about an hour took away from worrying the experience. It’s seems that customer experience is not a priority on their list as we were greeted with frowning faces and very short replies. I’m used to being greeted with a smile by the bare minimum. I do not recommend to arrive here during lunch hours as your wait time will take up majority of your lunch time. Food was delicious but to have to wait an hour took away from enjoying the experience. Not my first time coming here either.
… moreo s
The worst customer service I have ever received at a restaurant. Unbelievably rude staff member not sure she was in charge but can be identifiedby her centered lip piercing. Our order was messed up multiple times. Received soggy (honestly not appetizing but only ate because we waited so long and were hungry) falling apart sandwichesr. There was only 2 orders were ahead of us. Ordered 1 large sandwich, 1 medium sandwich and 2 kids meals – which took the longest to get. On one kids sandwich it was a grilled cheese that was sent back for half of the sandwich not having cheese then spoke to staff who who was rude and then took an additional 25 minutes to get. When I asked about the sandwich staff member said they are working on other orders and haven’t started ours very rudely. Once sandwich was done same staff member basically threw sandwich on the table and walked away. This occurred between the hours of 1300 and 1430. The location was 1505 George Dieter in El Paso Texas.
… moreKarina Loeza
Should’ve listen to the reviews. Weren’t even busy and my order took almost a whole hour. When I had placed an online order for a reason. Safe to say, never going back here. For the time it takes, might as well go to a 5star restaurant
… moreJoel Barraza
2 employees looked & walked past the soda machine how disgusting. The soda were more carbonated water than anything else i guess they ran out of syrup and we tried all the sodas available because they were all nasty. My host mia was nice , seemed a bit in a rush to have us pay but overall nice
… moreAzalea Paredes
Ordered for pick-up. Got there and no one was at the register. I saw someone and tried to get there attention and was ignored. There was no line, just me wanting to buy something else while I waited for my order. Another customer had to tell them I was waiting to pay. When someone came they seemed very uninterested to be there to help. You could just tell these kids did not want to be working. They were moving so slow and avoiding being up front. Others started to come in for orders or to order. The line got long fast since no one wanted to be up front taking orders. If o hadn’t asked for my order I’d still be there waiting. I waited almost 30 min more after the time it said it would be ready at.
… moreFaith Prentice
Ordered 2 small meatball subs using DoorDash, paid $9.85 for each, tip, long distance fee and taxes ($26 total). Received our sandwiches and they were the kids meal sizes (2 meatballs). Called the store and the employee stated they’d make them over but we needed to bring the original order back. No problem, my husband headed there (roughly 22min away) and they corrected the issue by redoing the sandwiches so we’d have the correct amount of meatballs which was (3) on each sandwich. Another issue I had was they were willing to throw away the original sandwiches instead of offering them to us for our inconvenience. I did appreciate them correcting the order even though it was a big inconvenience to us and pricey as well for their mistake!
… moreTrevor
44 MINUTES FOR TWO SANDWICHES and not a single employee doing ANYTHING to help. Manager seems uninterested and told my wife to “just deal with it”. All the employees were RUDE.
… more