Counter-serve sandwich chain offering made-to-order hot & cold subs, plus a variety of hot sauces.
Address and Contact Information
Address: 352 N Hwy 67 Ste C, Cedar Hill, TX 75104
Phone: (972) 293-8270
Website: https://www.firehousesubs.com/
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Order and Reservations
Order: Order online
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352 N. Hwy 67 Ste. C – Firehouse Subs
c. Directions. Cedar Hill TX, 75104. 972-293-8270. Ways to order. Mobile Ordering.. Delivery. Catering. Dine in hours. Thursday. 10:00 a.m. – 10:00 p.m..
Menu – Firehouse Subs
Hot Specialty Subs. Hook & Ladder. Turkey & ham with Monterey Jack cheese · Italian. Salami, ham, cheese & Italian dressing · Turkey Bacon Ranch.
Firehouse Subs Cedar Hill – Facebook
. Closed now. . 352 N Highway 67 Ste C, Cedar Hill, TX, United States, 75104. Links. . firehousesubs.com/menu?service-mode=takeout… Contact info. . ( …
Reviews
Joseph Nelson
I just received the worst customer service. My mother called in her order. I picked it up and dropped it off her. She then called me back because there were items left out. When she contacted the store about her order, the managers response was “I have so many things to do at the same time.” No apology or attempt to make her a satisfied customer. He actually hung up the phone on her. I then returned the food only to receive the same rudeness. I got my refund but the customer service was terrible. Absolutely no accountability. He said his name was K and he’s there all day. If this is your method of customer service, you won’t have any returning customers.
… moreCourtney Y
I really hate to leave 1 Stars, but the service I received was beyond unacceptable. I placed my order at 7:18 PM for a small sub, fries, and a drink. There was already a line ahead of me, while a flow of traffic continued to come in. When I placed my order, only two people were working — a young lady taking the orders and a young man making the food. The young lady seemed annoyed that they were short-staffed (as she should be), and she continued to refer to someone else being in the restroom. She eventually reached her breaking point and went to the restroom, knocking on the door before telling the third employee he needed to come out and help.
10 minutes have passed, and I am still waiting for my food, and the third employee has not come out of the restroom yet. 5 more minutes go by, and he finally comes out. He goes to the sink to wash his hands for at most 10 seconds, and then hops immediately onto the food. If I hadn’t been waiting so long and already paid, I would have left immediately.
10 MORE minutes passed, and I am still waiting for my food. At 7:52 PM, my name was finally called to get my food. When I got to my destination, I realized my food was not prepared well, and I could not even stomach it. The sandwich was soggy and cold, the fries were hard, and after watching what I saw as my food was prepared, I just no longer had the appetite.
And to make everything worse, the restaurant was filthy. There was trash all over the floor and tables, the soda machine looked like it had not been cleaned in weeks, there was salt spilled all over the drink tops, there were dirty rags under the sink in the food area, AND the machine where they cooked the fries looked like it had not been cleaned in a while.
I normally do not leave reviews after a bad service…but was unacceptable. I couldn’t even get pictures because I was so disturbed by what I was seeing. Even more, I waited almost an hour for a SMALL sandwich and fries…all to not even be able to eat it.
… more10 minutes have passed, and I am still waiting for my food, and the third employee has not come out of the restroom yet. 5 more minutes go by, and he finally comes out. He goes to the sink to wash his hands for at most 10 seconds, and then hops immediately onto the food. If I hadn’t been waiting so long and already paid, I would have left immediately.
10 MORE minutes passed, and I am still waiting for my food. At 7:52 PM, my name was finally called to get my food. When I got to my destination, I realized my food was not prepared well, and I could not even stomach it. The sandwich was soggy and cold, the fries were hard, and after watching what I saw as my food was prepared, I just no longer had the appetite.
And to make everything worse, the restaurant was filthy. There was trash all over the floor and tables, the soda machine looked like it had not been cleaned in weeks, there was salt spilled all over the drink tops, there were dirty rags under the sink in the food area, AND the machine where they cooked the fries looked like it had not been cleaned in a while.
I normally do not leave reviews after a bad service…but was unacceptable. I couldn’t even get pictures because I was so disturbed by what I was seeing. Even more, I waited almost an hour for a SMALL sandwich and fries…all to not even be able to eat it.
Michael Aguirre
Arrived at 6:58pm on 2.16.26. Team of 5 young men working. One of the young men (#1) began taking my to-go order. He was about to enter my 2nd sandwich into the POS (point of sale), but he was abruptly moved and replaced by another young man (#2). #2 was the acting supervisor because according to him the actual supervisor was away on an emergency. #2 said that he was becoming angry because his supervisor called him and told him something about the key to the register. He said that he told his supervisor he knew which key he was referring to just to get him off of the phone even though he did not know which key his supervisor was referring to. Instead of finalizing my order, #2 tried multiple keys to open the register. I asked him to resume with my order entry and finalize it, then try the keys. He still tried 2 more keys then resumed with my order and finally got it entered into the POS.
As I waited for my order (4 sandwiches) #2 kept expressing his anger, using the F-word and N-word multiple times and loud enough for other customers to hear. Other workers didn’t cuss much, but were slow to work. They had no problem finding energy to joke around though.
Finally received my order at 7:38pm. I could have ordered, paid, and eaten at a comparable restaurant in the time I invested here. Sandwiches were messy and not very good.
Dear Owner, actions speak louder than words. Your words in your previous responses are not working. Get tough, utilize your cameras and audio, get better help! Your business depends on your leadership.
… moreAs I waited for my order (4 sandwiches) #2 kept expressing his anger, using the F-word and N-word multiple times and loud enough for other customers to hear. Other workers didn’t cuss much, but were slow to work. They had no problem finding energy to joke around though.
Finally received my order at 7:38pm. I could have ordered, paid, and eaten at a comparable restaurant in the time I invested here. Sandwiches were messy and not very good.
Dear Owner, actions speak louder than words. Your words in your previous responses are not working. Get tough, utilize your cameras and audio, get better help! Your business depends on your leadership.
ricky moon
Be careful ordering online and selecting extras. You won’t get what you paid for but you will get extras. Found a broken piece of hard plastic in my meatball sub. Photo attached for reference
… moreJose Coreas
First time trying it, ordered online and picked up at restaurant. Food was not ready at the time it was indicated, no one greets you but food was good. Will try again sometime.
We had the small Italian, medium steak and cheese and the large meatball.
… moreWe had the small Italian, medium steak and cheese and the large meatball.
Juan Gonzalez
Stopped by today afternoon for the first time looking for a quality sandwich. The restaurant was clearly in the middle of a rush. I ordered the Philly cheesesteak and it was genuinely one of the best sandwiches I’ve had in a while. To top it off the staff was friendly, attentive, and worked fast while still serving quality food. The restaurant counters, tables, and floors were all clean and all product was fully stocked. $15 dollars total for a medium sub, chips, pickle, and a drink is a pretty great deal. Moving forward this is my go to go subs! Thanks to the crew for all the hard work.
… moreRebecca Harwell
My order was correct and delicious! I had some minor customizations and so happy they were actually done. It seems most restaurants around here just ignore any special requests even if it’s just simple ones. It really makes a difference to the enjoyment of the meal.
… moreMCL
Disgusting. I’m pretty sure this is not how the meat should look. Looks thrown together and unsafe to eat. I won’t be back to this location.
… moreIAMTrue IAMTrue
This location is notoriously slow. Expect to wait 20 minutes for a sandwich even when there is no traffic flow. That’s in addition to waiting 5-10 minutes for them to take your order. Your sandwich is always soggy. I wish they hire better, more proficient workers. It shouldn’t take 20 minutes to make a damn sandwich and it’s still not right
… moreLisa McCloud
I just left your establishment. Five young Men were staffed. However, not many working. I ordered a New York steamer took me literally 30 minutes to get it, and when I asked about it, young man just made the sandwich and put it up on the put it up on the counter. They could use a dose of manners, professionalism, and expediency.Food – New York Steamer, made very raggedy. This used to be my favorite sandwich until visiting this store. Every other place I’ve went. They made their food with pride and was proud to serve it. That was another thing didn’t nobody seem happy to do their job but one young man he had braids locks. I assumed he was the shift lead. He did not make my sandwich. Another young man did and he wasn’t that happy.
… more