Hours
| Tuesday | Closed |
| Wednesday | Closed |
| Thursday | 5–10 PM |
| Friday | 5–10 PM |
| Saturday | 5–10 PM |
| Sunday | 5–10 PM |
| Monday | Closed |
Address and Contact Information
Address: 777 Casino Center Dr, Maryland Heights, MO 63043
Phone: (314) 770-8100
Website: https://www.hollywoodcasinostlouis.com/dining/final-cut-smokehouse
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Reviews
Kimberly Cason
-0 is the true rate
I had a very disappointing experience at The Final Cut Smokehouse. Our group consisted of 12 people, and we asked if it was possible to add approximately four additional seats to our table.
The manager, Amy, approached our table without introducing herself and displayed a dismissive and unprofessional attitude. At one point, she stated that she did not care if we chose to leave the restaurant—which is exactly what we ended up doing.
This level of unprofessionalism was both rude and unacceptable. Customer service is extremely important to me, and there are many restaurants that prioritize their guests and provide excellent service. Unfortunately, The Final Cut Smokehouse did not meet those standards. Additional customer service training is clearly needed.
After leaving, I looked up the Google reviews and noticed the restaurant is rated two stars, which honestly feels very generous given the lack of professionalism and customer care we experienced firsthand.
-0 is the true rate
… moreI had a very disappointing experience at The Final Cut Smokehouse. Our group consisted of 12 people, and we asked if it was possible to add approximately four additional seats to our table.
The manager, Amy, approached our table without introducing herself and displayed a dismissive and unprofessional attitude. At one point, she stated that she did not care if we chose to leave the restaurant—which is exactly what we ended up doing.
This level of unprofessionalism was both rude and unacceptable. Customer service is extremely important to me, and there are many restaurants that prioritize their guests and provide excellent service. Unfortunately, The Final Cut Smokehouse did not meet those standards. Additional customer service training is clearly needed.
After leaving, I looked up the Google reviews and noticed the restaurant is rated two stars, which honestly feels very generous given the lack of professionalism and customer care we experienced firsthand.
-0 is the true rate
Crys Janae
Terrible service and extremely disappointing experience. We came in with a party of 12, and despite the restaurant being nearly empty, no accommodations were made for our group. There was no attempt to be flexible or helpful.
The manager, Amy, was by far the worst part of the experience. She was rude, dismissive, and completely unwilling to accommodate our party in any way. Her attitude was shocking—she flat out told us she didn’t care if we stayed or left.
That level of indifference and lack of professionalism is unacceptable, especially from management.
Customer service matters, and unfortunately, this establishment clearly doesn’t value it. We left feeling disrespected and unwelcome. Glad we didnt order food, from their 2.1 rating it’s TRASH! I would not recommend The Final Cut Smokehouse to anyone, especially if you’re dining with a group.
… moreThe manager, Amy, was by far the worst part of the experience. She was rude, dismissive, and completely unwilling to accommodate our party in any way. Her attitude was shocking—she flat out told us she didn’t care if we stayed or left.
That level of indifference and lack of professionalism is unacceptable, especially from management.
Customer service matters, and unfortunately, this establishment clearly doesn’t value it. We left feeling disrespected and unwelcome. Glad we didnt order food, from their 2.1 rating it’s TRASH! I would not recommend The Final Cut Smokehouse to anyone, especially if you’re dining with a group.
Johnnies Brunch Bar
December 21st a group of 12 ladies decided to celebrate the holiday here. We wanted to do the viral TikTok gift exchange. We chose this space because of the festive decor.
Most of us hadn’t been to Hollywood Casino in yearssss! I personally had never been to this restaurant. The decor looked attractive. There was one large community table that held 8 people. We called for the manager Amy to see if we could move the empty chairs to the community table in order for us all to sit together. Amy was extremely rude she approached us without greeting us, she was very condescending, she lacked any empathy, she didn’t attempt to accommodate us in any fashion. Honestly I felt like she was prepared to hit my friend from her stance and look on her face. Because there were 12 of us we were flowing in spurts. Apparently one of the ladies had already asked about moving the chairs over. I had no knowledge of this when I called for a manager. She said to me “like I told you before my answer hasn’t changed” I shared with her ma’am I asked for you I had no idea you’d previously spoke with anyone. She was so rude we decided to take our party to a different restaurant. Please do not go here if Amy is the manager. We will also be contacting corporate. Her level of respect concern and level of communication was definitely unnecessary uncalled for and out right the worst I’ve ever seen from anyone representing management. She also was not dressed professionally she was dressed as if she doesn’t care about work or life.
… moreMost of us hadn’t been to Hollywood Casino in yearssss! I personally had never been to this restaurant. The decor looked attractive. There was one large community table that held 8 people. We called for the manager Amy to see if we could move the empty chairs to the community table in order for us all to sit together. Amy was extremely rude she approached us without greeting us, she was very condescending, she lacked any empathy, she didn’t attempt to accommodate us in any fashion. Honestly I felt like she was prepared to hit my friend from her stance and look on her face. Because there were 12 of us we were flowing in spurts. Apparently one of the ladies had already asked about moving the chairs over. I had no knowledge of this when I called for a manager. She said to me “like I told you before my answer hasn’t changed” I shared with her ma’am I asked for you I had no idea you’d previously spoke with anyone. She was so rude we decided to take our party to a different restaurant. Please do not go here if Amy is the manager. We will also be contacting corporate. Her level of respect concern and level of communication was definitely unnecessary uncalled for and out right the worst I’ve ever seen from anyone representing management. She also was not dressed professionally she was dressed as if she doesn’t care about work or life.
Melanie Elick
My spouse and I were able to visit. This newly opened and revised establishment for their tasting menu. What a pleasant surprise! A casual, yet upscale, Western vibe greeted us. The front eating area has been repurposed as a luxury lounge/bar. The dining area is decked with fresh flowers, butcherblock paper, and livestock images. We were presented with a flight of new cocktails to try. I’m not a drinker, but the Spicy Paloma and Blackberry Smash were refreshing and delicious.
I chose fried green tomatoes for the appetizer. These were ok. Flavor was a little bland and the coating came right off making it difficult to eat. Spouse got the deviled eggs and we both agreed we would come back just to eat these. Entree for me was the pork platter and creamed corn. Both were delicious! The port had just a hint of smoke and was so juicy. The ribs were tender with a good crust. The pork belly bites were a bit overdone for me but still had good smoke flavor. The two sauces were hits as well ( although there isn’t yet a sweet bbq sauce offeting). Spouse chose the salmon which, unfortunately wasn’t cooked through. He picked the pit beans and wasn’t disappointed there. Smoky with a bit of heat and nice chunks of brisket. We had no room for dessert but had to try the key lime cheesecake (OMG I wish I had known about this in the beginning); seriously yummy and huge portion. Second was the apple bread pudding. Good ratio of apples and nice spice level but just a tad dry. Final Cut is off to a great rebirth!
… moreI chose fried green tomatoes for the appetizer. These were ok. Flavor was a little bland and the coating came right off making it difficult to eat. Spouse got the deviled eggs and we both agreed we would come back just to eat these. Entree for me was the pork platter and creamed corn. Both were delicious! The port had just a hint of smoke and was so juicy. The ribs were tender with a good crust. The pork belly bites were a bit overdone for me but still had good smoke flavor. The two sauces were hits as well ( although there isn’t yet a sweet bbq sauce offeting). Spouse chose the salmon which, unfortunately wasn’t cooked through. He picked the pit beans and wasn’t disappointed there. Smoky with a bit of heat and nice chunks of brisket. We had no room for dessert but had to try the key lime cheesecake (OMG I wish I had known about this in the beginning); seriously yummy and huge portion. Second was the apple bread pudding. Good ratio of apples and nice spice level but just a tad dry. Final Cut is off to a great rebirth!
MONIKA CAMERON
Amy was very unprofessional. I felt unwelcome and uncomfortable. She was not accommodating at all for our large party of 12. We requested to add additional seats to the table and she refused. She then advised us she would not serve us. There was not valid reason for her to deny the request. The restaurant only had a few patrons at the time. As for the menu, the food selection was horrible. The selection was limited and we we not allowed to order food from the regular menu. Absolutely horrible experience
… moreAlisha Shakya
Terrible! Should have just walked out when the waiter asked “how would you like your chicken cooked”! We really had high expectations for a restaurant being inside a casino. Food was cold, dry and burnt! Will not be returning!
… moreGreg Mason
Wanted to try this place after the format change and was not dissapointed. Slightly more casual atmosphere and definately a more casual menu. The bar area has more of a country feel and looked comfortable. Food was good and timely. A couple of suggestions for the dining area would be to add some kind of background music and to re-think the heavy paper table covers.
… moreJustin Brisbane
3rd party in the door and Hostess was seating everyone at the bar despite an empty restaurant. We asked for a table and all she said was “bar”. There wasn’t 2 seats at the bar together so we’d have to split up. Not cool when I’m taking the wife out. We had an hour and a half to eat and get to our show. The food took soooo long that an hour and 15 minutes later we had to leave without eating. Food came out as we got up so we decided to stay and have 5 minutes to eat. Definitely management needs to be reviewed because this place was so unorganized for an “upscale” dining experience. Will not return. Do not recommend.
… more50inc
Absolutely the worst meal we have ever had. I ordered the salmon and it tasted like bleach, after two bites I stopped. My husband tried it because I thought maybe it was just me and he had to spit it out. My sons wings were charred to a crisp and black, my husbands steak that he ordered medium came out rare, their baked sweet potato is actually a pile of sweet potatoes with marshmallows on top, asked for a baked potato instead PLAIN came out with everything on it. We don’t usually ever complain at restaurants but this was the worst experience we have ever had. Upon pulling it up on here I saw that they have a 2 star overall rating and I wish I had checked that before we tried it. Don’t waste your money here. At the very end the manager did come out and he was very nice, apologized and took off the salmon and wings yet our meal was still $96 for a small steak, a sandwich and 3 whole deviled eggs. Oh and “seasonal vegetables” that my meal was supposed to come with for $6
… moreSteven Foley
We were headed to the Chris Stapleton show at the amphitheater and figured grabbing dinner at the casino beforehand would be convenient. Turns out, not so much.
We waited at the hostess stand for about 10 minutes—no hostess in sight. Eventually, she appeared and seated us, only for us to sit another 15 minutes without a single server stopping by. We weren’t alone—at least seven other tables around us looked just as confused and forgotten.
Thinking the bar might be faster, we moved over. There, one poor bartender was left to handle the entire area solo. Our drinks took 20 minutes, food took 45, and the salad I ordered didn’t show up for another 30 after that. I asked them to remove it from the bill, which somehow became another challenge.
For a casino that hosts big-name concerts, you’d think they’d have staffing figured out. Clearly, that wasn’t the case this time.
… moreWe waited at the hostess stand for about 10 minutes—no hostess in sight. Eventually, she appeared and seated us, only for us to sit another 15 minutes without a single server stopping by. We weren’t alone—at least seven other tables around us looked just as confused and forgotten.
Thinking the bar might be faster, we moved over. There, one poor bartender was left to handle the entire area solo. Our drinks took 20 minutes, food took 45, and the salad I ordered didn’t show up for another 30 after that. I asked them to remove it from the bill, which somehow became another challenge.
For a casino that hosts big-name concerts, you’d think they’d have staffing figured out. Clearly, that wasn’t the case this time.