Jennifer Cardona
The space is nice but the staff made the experience anything but welcoming. I ordered the pollo asado and clearly asked for no dairy. When my plate arrived, the beans had cream on them. I politely asked the server to remove it, and she told me, “That’s the way you’re supposed to eat it,” and refused to change the dish. That response was rude and unprofessional, especially after I had specified that I don’t eat dairy.
I also felt humiliated throughout the meal. Every time I asked for something simple, like a to-go box because I didn’t finish my food, I was ignored or met with attitude. Being dismissed like that made the whole visit uncomfortable and unwelcoming. Beyond the service issues, the food was bland. I’ve had better Guatemalan food elsewhere.
And a message to management: Customers deserve respect and basic courtesy, especially when they make clear dietary requests. If a dish comes out wrong, fix it without arguing, and don’t ignore simple requests. I won’t be returning, and I do not recommend this restaurant to others.
… moreDD Amaya
We only ever order the carne asada plate here and it is so good every time. Their hot sauce that comes with it is super spicy and taste great. They did recently up the prices and I think we payed around $20 each plate (we also added a grilled chorizo which is extra) but I still think it’s worth it since they give a significant amount of food and it’s fresh. This place tends to be busy but personally we haven’t had to wait long to get our food. Service is hit or miss but we usually take our orders to go.
… morefastcars502gt
super bad service the girls have bad services i love guatemala food is the best
bad pople make the place look bad
i save the recipe to ppl dont said i lied
super disappointed for you guys
next time you hire someone check they want work and dont go mad make face and rude actions food is expensive but good ppl bad have nice day last time i go to your restaurant
… moreEl Penguino
Food was so good, especially the carne asada. It might be a bit pricey but it’s delicious.
… moreChristian Doza
Had a sopa de res , soup has flavor, meat is not tender and no seasoning, I didn’t expect much from a Guatemalan place to be honest
… moreJose Escobar
The food is good, the person who served me was unprofessional. I arrived an hour before they served my food. It took me 20 minutes to leave. It was to eat there. When I had my food served, I wanted to use the bathroom and the person in charge didn’t want me to use it because the cleaning lady was already going to clean it and it wasn’t available for customers anymore and they had just served me my food at the table.
… moreMaresa Chacon
The food is good. Customer service could improve. But overall the food is good I have no complaints.
… moreGirgis Ghattas
They are very rude! Not respectful at all, and the food wasn’t good at all! Plus they are not acting professional at all with the customers. Never again to that place!! DON’T GO TO THAT PLACE! IT’S MORE THAN UGLY!
… moreSilvia L Gonzalez
I like their food, the lady taking orders is usually nice but it’s summer and there is no A/C inside the restaurant! It made it very uncomfortable. I think their clients deserve better.
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