Arie
Went today and got a double chicken bowl for Lunch all I did was ask for no rice and tell me why I got barely any chicken and 99 percent beans (mind you in the picture I already ate everything else just wanted to show how much beans was left even after taking a couple bites of beans) why couldn’t the drain the beans first ?!
… moreSirenia Puga
Hands down best pollo loco location!!!! I always get the best service at this location!! I have gone several times before closing a they still let me order really nice employees. Definitely recommend it here.
… moreAlysia Gonzales
This is my favorite EPL location! The manager here is so kind. He walks around the dining room, asking people if they need anything. He brings salsas, napkins, water cups, things that you usually just have to just grab yourself at a fast food place…just to be nice! He just goes above and beyond and I super appreciate that. I’ve also had an issue with an order (that was TOTALLY my fault for ordering wrong) and he fixed it for me without hesitation or blaming me, even though we both knew it was my fault. He could have made me pay again or reorder. The employees are also kind. Great customer service all around, and it definitely starts from the top. Besides that, the food is always fresh and delicious and the portions are perfect. They’re always consistent here!
… moreMelinda Garcia
I was gifted a 35.00 gift card and only used it twice. When I went to use it for the 2nd time I was told I had to pay out of pocket. Come to find out I was shorted 7.59. I filed a complaint with corporate about 2 weeks ago no response. Don’t buy Pollo Loco gift cards who knows if you’ll get what you paid for.
… moreJ Esparza
Plenty of parking, very quick and efficient drive thru. I stop here often and haven’t had a bad experience yet. Clean bathrooms and dining area although would be nice if they had some outdoor seating. Chicken is prepared well, I especially love the chicken avocado quesadilla . During the winter they make a delicious chicken corn chowder
This location is just 2 minutes off the 99 freeway, with gas, groceries, and other food choices nearby
… moreAlexa Castaneda
I order from here frequently, but today on Monday March 24th, as I was over halfway through my burrito, I found a light brown hair inside my burrito. This couldn’t have been my own hair because mine is dark brown. This is a huge violation of food safety and security and is extremely disgusting.
… morePedro Calderon
Good overall. Wait time is a bit more than typical fast food, but worth the wait. Not a knock, just an observation.
… moreLisa Andrade
thumbs up to the service loved the attentiveness at such a busy time of day. ive only been to El Pollo Loco like x4 times in my life and the last two times what stood out was the service. I appreciate that. i love the variety of salsas & the fact that they offer real lemons so fresh. Highly recommend using the app, the offers &:rewards save $.$$.
… morelala avalos
Truly. I was so impressed on how good their food was. We had leftovers for the next day. I preheated the chicken and oh my God, it was still extremely tender and super delicious. Highly recommended the young man that helped me out. He was on point
… moreVee Hub
Considering it’s fast food, El Pollo is yummy and fresh. I love the double chicken tostada salad.
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