Lynn
Went through the drive-thru and there was no wait time, ordered my food right away and when I got to the window, my food was ready. The gentleman helping me was polite, no problems with the service…which i usually don’t have problems with the staff when coming here and I’ve been to this location about 5 times. Only 1 out of the five times have my dishes been satisfiable, every other time, my chicken is always dry and wrinkley, as if it has been sitting for a while. I usually get the double chicken avocado salad, but once I ordered a breast and today a 2 piece thigh and leg combo….so dry! I will not be coming to this location $14 in the garbage.
… moreana salgado
Terrible service.
First I had a coupon for free chips and guacamole, so I told them if it went thru since they scanned my app. Young lady at the window said yes but they still charged the same amount and didn’t honor the coupon.
Secondly, down in the picture below is what they gave me for my order. I asked for no rice add lettuce. Had it before in other pollo locos and never had a less than half bowl filled with almost no lettuce, no pico de gio, and like 4 sad chicken pieces.
… moret
Went in and was helped by someone named le? This was my first time seeing her even though I do frequent this el pollo loco. This is the first time I’ve had someone so rude and dismissive, she seemed like she didn’t want to be there. Then after taking my order she walked away and I could overhear the way she was talking to her other employees which was also very rude, demeaning and passive aggressive. Hoping to see less of her and more of the usual employees who are always so welcoming! The food was pretty good i will say, just got my usual pollo bowl.
… moreIvan Martinez
Another instant classic! The chicken tostada bowl was both satisfying and delicious. Their agua horchata is also quite refreshing.
… moreEarl LeBlanc
Filthy dining room. Has food and trash covering most of the floor. Not one clean table. The alarm panel in the dining room next to the entrance door emitting a fast loud constant chirping noise. The urinal in the mens restroom is covered with a plastic sheet with an out of order notice and numerous corporate El Pollo Loco stickers on the sheet saying “enjoy your meal”. What happened to this place? It never used to be like this! Makes you not trust the safety of the food.
… moreAurora Contreras
This has to be the worst polllo loco, every time I order with Uber Eats the order is missing items. And if I go eat there, there is never enough chicken made and they always make me wait 10 to 15 min extra just to cook chicken. Worst store ever, management not doing its job.
… moreJose
I feel the need to leave a review so that Jessica the cashier can get recognition. I come here often and the times I’ve had her as the cashier she is always very friendly and gets the orders out quickly. (Usually when they have other cashiers they take a good amount of time to call orders out.) Today looked to be a very busy day; however, Jessica was quick with taking orders and getting them ready. Looks like she had just started her shift when I got there but she got right to work making everything run smoothly. All the times I’ve seen her there she is very good with keeping the lobby nice and clean while at the same time being attentive when customers arrive. Great Work!
… moreKristine Haskell
We ordered Tortilla soup, Chips and queso, and Original pollo loco. They forgot to mention that they were out of beans and tortilla chips. They tried to substitute churros for the chips. There was no tortillas or beans in the tortilla soup or pollo loco. What a disappointment. I wish they would have posted what they were out of and I would have ordered differently.
… moreMichelle Rodriguez
Went to order n the employee Clarissa was at the register she Gave me a dirty look, left me at the register didn’t take my order and walked to the back.. very Inappropriate and rude shouldn’t be working with customer service.
… moreRonnie Delgado
You always have to check your stuff when when you go to this place they charge you extra and then they forget to put what they charge you for in the bag. It’s happened to me at least four times and I’m so over it.
… more