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While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Tustin,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 10 AM–9:30 PM |
| Saturday | 10 AM–9:30 PM |
| Sunday | 10:30 AM–9:30 PM |
| Monday | 10 AM–9:30 PM |
| Tuesday | 10 AM–9:30 PM |
| Wednesday | 10 AM–9:30 PM |
| Thursday | 10 AM–9:30 PM |
Address and Contact Information
Address: 13421 Newport Ave, Tustin, CA 92780
Phone: (714) 450-7090
Website: https://restaurants.elpolloloco.com/ca/tustin/13421-newport-ave?utm_source=gmb&utm_medium=yext
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13421 Newport Ave, Tustin, CA – Order El Pollo Loco
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El Pollo Loco serves fresh, wholesome, flavorful food cooked slowly over an open grill. Its signature menu item is fresh, natural chicken marinated in a …
Locate El Pollo Loco near Tustin
El Pollo Loco InTustin, CA. Find a Location · All Locations/; CA/; Tustin. El Pollo Loco 13421 Newport Ave. Open Now – Closes at 9:30 PM. phone.
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Reviews
Jadie Suarez
I’ve had so many issues with this Location because I don’t think they’ve ever gotten my order right. But they’re the one closest to where I live so I keep coming. Today it was kind of the last straw because they irritated me so much. I had a coupon in my app for a free side. I told the girl at the front that I wanted to use it and ask her how I can do it in Store but she looked at me blankly and said she didn’t know. She put the order in but it didn’t work scanning it so I Asked her if I should order it on my phone instead she Looked at me blankly again and said I could try but that really didn’t know so I tried ordering it in my app but the coupon didn’t work there either. I asked for help. Again nobody knew. She got the manager involved. She Looked at me blankly and said didn’t know. All I wanted was to redeem the free side that I obviously had available to me under available rewards. Somebody at the store should know how I could do that. Apparently it was showing as already redeemed but I obviously had not redeemed it yet. The manager just stared at me as blankly as the other girl did and just said well I don’t know we can’t do anything That I just have to pay for the side. It’s not that hard. I used to be a manager myself. It’s not that hard to say sorry for the inconvenience We will take care of you I’ll make sure that you get your free side. She had no inclination of wanting to do that. She just looked at me and said well I don’t know we can’t do anything I don’t know what’s going on we can’t do anything and I got so frustrated and told her all I’m asking for is my free side. Eventually she agreed to do it “this one time”. It’s not like I’m trying to take advantage of them and am going to keep coming back and trying to do the same thing. It’s Obviously an issue I’ve never run into before and that I just happen to be having right now and it would’ve been so much easier if she would’ve just been accommodating from the beginning. Why does it have to be so hard for some just to be a good manager and do the right thing. Instead of insisting on sitting there arguing with the customer as if the customer did something wrong. Literally so annoying.
… moreArmin Miresmaili
Greatest chain restaurant there ever was. What makes the chicken so damn good!?
Great for loosing weight. Im down 12lbs only eating here
… moreGreat for loosing weight. Im down 12lbs only eating here
Anthony Leon
Always Has Good Warm Food When I Go
Price per person: …
… morePrice per person: …
Ismeta Cekic
I was exhausted after long hours at work plus driving home 25 minutes and very hungry I have dubbed chicken tostada . Mmmmmmm one of the best meals ever. Fresh and delicious
… moreArchie Danesh
I have been coming to this El Pollo Loco for years with no problems, Until recently, they hired A guy that’s like 18 or 19 years old. He always messes up on the orders, not putting the chips not putting the sauces, And not providing utensils. A couple days ago, I asked Him for the sauces and the other stuff But then after he gave me the items He mean mugged me. I reported it to the management Liz she apologized and said that she will talk to him and that she will give me 50% off, but when I went in person, they did an honor the discount when I asked for the seven dollars a night I sent burrito meal special, which they replied that it’s only offered through the app which other locations they offer it in the store as well. That same guy was still there again and he continued mad dogging me, and didn’t even apologize regarding last time. I have contacted corporate and waiting to hear back from them, All I know is that this will be the last time that I will go to this location even though it’s close to my home, Over the years they have Become very unprofessional and disrespectful.
… moreEric Mayfield
I should know better than to expect good quality from this chain. They consistently offer substandard food, smaller portions, higher costs and bland tasting food. I bought the double meat chicken bowl and I’m still trying to figure out how much chicken one gets with the regular portion. Also I thought there were no beans in the bowl because they were divided in the bowl. The salad dressing was watered down and with extra Pico de gallo, save the calories and have a better tasting salad. Orrrrr… go to a smaller non-chain and get better quality and bang for your Buck.
… moreYuliana Garcia
I’m never one to really leave reviews anywhere but the last two times I’ve gotten Pollo loco has been in this location because it’s close to my gym that’s in the same little plaza (Crunch) and I’ve been getting their classic chicken burrito. The first time I got it I was shocked at how big and fat it was, I was not able to finish it all! I thought all El Pollo Loco’s were the same so when I stopped by one in Santa Ana today and got the same chicken burrito i was shocked at how small this one was. I was like what the heck??? Anyways, the point of this review is to say you guys are doing great at not being stingy with your food and your burritos are awesome
… moreAnthony Valles
Manager was rude, rude taking order at drive thru, this was my chicken avocado burrito …with no chicken …there should be a sad face rating next to the “1 star” …a star is happy …there was nothing happy of my experience… they also mixed Dr Pepper into my coke… but I didn’t ask for that
… moreFredrick Tennet
Worst service EVER and will never return. Placed a drive-through order and asked for the dressing for the chicken tosada salads for the family. Reminded them to add to the bag as well as the chips for my daughter. I should have checked my bag, but failed to do so and you would think they would be better at service, but NO. This location is the worst at least at the Tustin or Orange locations get will get what you pay for, and the service is so better because the staff does not get annoyed when you order. Will never return as they are not a single penny as their service and accuracy on orders suck.
… moreManny Richardson
I ordered a chicken burrito. It tasted old. I was super hungry and ate it. But wow it was terrible.
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