While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Laguna Niguel,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken.
Hours
| Friday | 9:30 AM–11 PM |
| Saturday | 10 AM–10 PM |
| Sunday | 10 AM–10 PM |
| Monday (Labor Day) | 9:30 AM–11 PM Hours might differ |
| Tuesday | 9:30 AM–11 PM |
| Wednesday | 9:30 AM–11 PM |
| Thursday | 9:30 AM–11 PM |
Address and Contact Information
Address: 28261 Crown Valley Pkwy, Laguna Niguel, CA 92677
Phone: (949) 643-0347
Menu
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28261 Crown Valley Pkwy, Laguna Niguel, CA
El Pollo Loco is a quick-service Mexican restaurant serving quality LA-Mex food located at 28261 Crown Valley Pkwy in Laguna Niguel, CA.
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El Pollo Loco InLaguna Niguel, CA. Steeped in tradition. Filled with freshness. Our menu is the intersection of our Sinaloan roots and our SoCal hometown.
Crown Valley Pkwy and Greenfield Dr – Order Online
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Reviews
Rachel
I got a BRC burrito and asked for extra cheese, and was given no cheese at all and was charged for it. Also ordered a chips & guac. The guacamole was brown and tasted so bad I couldn’t even eat it. Also they gave me probably 1/4 cup of chips, all for $10. The employees were laughing the whole time I was exchanging with them, as if they were laughing about the food they gave me. Shame on you. Never going back to this location again.
… moreChef Wenz
I’m f I can give 0 I will! Patricia Fabiola, She is so Rude! Look at my receipt, I asked if she can give me 6 mild Pico, 6 regular Pico and 2 cilantro sour cream ( I’m ready to pay for the cream) but when I checked my order I said this is only 4 Pico and she said yes! You said Pico and I told her yes but I need mild and regular and where’s my 2 cilantro cream and she looked passed off and she gave me only one! And not that she also very rude to the customer in front of me, the guy asked for a sauce and she said you were here yesterday and I gave you a lot! Where did it go? You threw it away?! Then the old guy said never mind it’s ok. I think this associate should have a training! I hope that she’s not the supervisor coz she not showing her team, A good manner and good customer service! You should check or review the video! This location are terrible for customer serviCe especially drive thru! They will not give you the condiment you asked for. Terrible!
… moreMatt Mirzaei
I got in to the store at 5PM on Sunday to pickup my online order. I was out at 6:20PM. No one apologized to me for the long wait and when I asked them who is the manager at the location, everyone started to speak Spanish and no one came forward to give me the name. This location is horrible and if you care about your time and money, stay away from this location.
… morePeyton Somerman
I live across the street from this location and the food is always so good and so fresh. I went in today and the chips I got were still warm. They have very friendly staff as well! I commend this location. I’ve worked in food service for a long time and it’s rare to find people who still care about quality and not just quantity.
… moreJovana Fernandez
The best pollo, dinning very clean and I love summer decorations ♥️
… moreRay Akers
I checked the web site for the dining room hours which stated was open until 9 pm. I arrived at 832 pm. The reason why I needed to order inside is my work vehicle is too large for the drive thru. The doors were locked and 2 employees inside eating at a table totally ignored me! I was on a tight schedule with 4 other workers to start at 9 pm so I came to order take out for myself and my 4 workers! Thanks for the false advertising and closing the dining room whenever they want to! On a Saturday night no less! At least 2 other customers walked up and too were confused by it being closed despite the sign showing the hours and closing at 9 pm! You have no idea how much your business suffers by practicing business this way!
… moreMichael Thomas
For what it is (fast food chicken), it’s very good. Probably the best fast food chicken. Most locations are consistent and this one is no different. It tastes like allo the other locations I’ve been to, and that’s important.
… moredavid hernandez
I come here all the time not just for the food but especially for the customer service specifically when Sonia is the lead. Thank you guys so much!!
… moreJesus Preciado
Becareful when coming here. I sat down at a table across from this seat. It has dried up blood. I asked one of the male workers to clean it up because its gross. And it made me loose my appetite. Please keep this restaurant clean especially with Covid-19 still going on
… moreMemo G
Excellent service
… more