j molina
I’m eating inside the restaurant. The food is too cold. I bought a taco and a burrito, and the frozen tortilla with chicken. I think the tacos at Jack in the Box are better, and they don’t specialize in Mexican food.
I visit other pollo locos, this one has the worst flavor.
… moreMony
Placed an online order. Went inside and waited in line. There were 4 people working. The Person at the front was taking orders, serving orders, and taking care of online orders in addition to helping those who asked for bathroom code. . I don’t know how he still demonstrated patience and held it together. We waited about 20 min to get to the front; there were about 3 in front of us. He fixed our food right before it was our turn. We get home and realized we were missing tortillas and a carnitas taco worth about $5.00. Food was tasty but made my stomach a little sick. The other person also felt a little sick. I can’t say that the chicken is to blame. Dining room needs attention as well. I feel that they need to hire more people and take care of food and service quality. I love pollo loco but this was truly disappointing. Not going back
… moreBri Lancaster
OMG you guys are so mean and so so stingy, you gave only 1 green avocado salsa per bowl?!! You need at least 2 per bowl! SO STINGY!!
… moreSebastian
Top Notch Customer service from the gentleman in the front! Huge smile, courteous and quick. Food came out great and was less than 6 Minutes for my order. Will be coming back and I hope to see them again. Thanks to everyone who worked today.
… moreJimmy Fung
Location is convenient and about same size as most. Staff was friendly, service efficient and order was correct. I went near dinner time on a weekday during the holiday and they had a long car line in drive thru but the wait inside was better. Chicken was tasty as you would expect but some of the drumstick pieces were drier than Inwould have liked. Mashed potatoes and mac n cheese were good. I didn’t see some of the issues as mentioned in other reviews. Will be back again the next time I am visiting in the area.
… morealejandra rodriguez
Today, June 2, 2024, around 5:00 PM, I went with my mom to El Pollo Loco. She is a disabled person who has diabetes and can’t walk. The lady in the photo was rude. I asked her to scoot over because my mom needed to pass through the narrow space between the trash can and the tables. Instead of moving to let my mom pass, she asked us to move. Rather than apologizing, this lady laughed at us, as you can see in the photo. You can see my mom leaving El Pollo Loco while she is laughing. The experience was not good for my mom and me.
I asked to speak with the manager, but they sent over a young lady without a name badge instead. I told her it would be better to talk directly to the manager. When the manager, Celia, finally came, she was rude too and didn’t seem to care. The service was really bad. I called the corporation because they need to hire people who know how to treat customers properly.
… moreAllen T
I like pollo loco chicken bowls and their chicken with rice beans and torts. But not at this place!!! Here is why I walked in one day for take out. As I walked to the counter a worker set up a ladder near the salsas and fountain drinks. Without covering anything under him or in the kitchen he started wiping the dirty vents on the ceiling you could see things falling and floating in the air I turned around and walked right out. For them to do that during business hours and while people were eating WOW what do they do when your not there. Something they should do when closed and everything is put away. Have not been here since. But do go to other locos. I live just around the corner.
… moreVeronica Vee
Very disappointed in how this is the second time I find hairs on my food! I understand if it happens once, but twice while I’m out eating with my family?!!This wasn’t the only plate with hairs, I handed them another one that had a hair also… what disappointed me most is the manager asked, aren’t these eyelashes hairs… excuse me?! Are you insinuating something?I’m wearing glasses sweety and there is no way 3 or more eyelashes are going to fall all over my food! Plus my child had a hair on his plate also! It’s very devastating since it’s the closes pollo loco near my home and job but I can’t imagine coming back and finding another hair!? I rather take the drive to another one where they are more precocious with costumers food.
… moreSusan Miramontez
I went about 8:30p.m. and they were out of white meat for a 3 piece meal. Had to get a 2 piece with one breast and one leg. Maybe it’s close to closing time and at least 5 cars in drive through. Food was good! Service quick.
… moreGreg Phillips
Everything tasted great. My first stop at this location and I was very pleased.
… more