Zelalem Abebe
What makes the atmosphere is the service, and you really need to have good staff members or train them. If you ask next time, you will come, NO a million times!
… moreJV V
Cinnamon raisins with honey almond shmear-great combo, perfect toasting.
Plain bagel with onion chive -another perfectly toasted bagel
… moreAllie Stewart
Went here this morning for a simple bagel and coffee. The staff was extremely unwelcoming and made it pretty clear they didn’t care, all they cared about was the time clock they where milking by standing behind the counters on their phones while guest waited for their needs to be met. The coffee was cold so I kindly let the ladies know at the front, they rolled their eyes and hesitantly made another pot. The half and half was also out so I asked for some and the lady gave me an open half and half carton with no lid and said “here”. That was also empty. When I was done eating as usual I thanked them and all the staff was behind the counter on their phones and they never looked up just said “mhm” and waited for me to leave. Even if the food is good, the customer service and environment is enough to keep me away.
… moreJoAnna Vargas
You know I’ve eaten the bagels from here before. I think they’re pretty good. I’ve eaten them mostly at work because someone brought them for meetings. I decided to do something nice for my coworkers today and bought the bagels for today’s meet up. So before I went in to the office this morning I stopped by Einstein’s. The lady at the counter greeted me warmly. She was super nice and got my order of a baker’s dozen quickly. Customer service there was great and everyone on my team enjoyed the bagels.
… moreAshley Haughton
Went here and ordered through the drive thru yesterday morning. The morning just started but the person who took my order already seemed like she was over the day. Wasn’t mean but also wasn’t friendly and never smiled. My bagel and coffee were good and I like how they put a lot of crazy cheese on the bagels but I do wish the customer service was better.
… moreAmanda O’Mara
Do better ..Women working the inside register on Sunday morning overcharged, didn’t offer a receipt and left off items from our order. When I returned to get the missing item, they were confrontational before they finally found my order and made the missing item. Super annoying when I’m just trying to get my family and guests a quick breakfast.
… moreVamsi Sharan
The staff member (old lady) I interacted with was extremely rude, and I believe she may not be suitable for a customer-facing role if the business aims to maintain a positive reputation. I have been visiting for two years, and I have noticed similar concerns raised by other customers in their reviews. Had earlier feedback been addressed, this issue might have been avoided today.
… moreRonald Menjivar
I went to buy a bagel today and the store manager took my order but never processed and when I asked her after 10 minutes her answer in a rude way was 2 minutes and walked away and I waited for 10 more minutes until a young man that was making the food approached to me and asked me for my order because I was the only one at the store and he noticed the manager never placed it and the Manager went ballistic to this young man and the other lady making the food while she was doing nothing, she start talking nasty to the employees that helped me and did her job her attitude was disgusting and beyond disrespectful to the people who helped me and took care of me, definitely not professional at all and not a place I will recommend to someone and the place wasn’t busy at all so no explanation or an apology for her lack of care. I feel bad for the lady and the young man who has to deal with her disrespect, don’t do that in front of customers!
… moreTarun Bansal
Poor service and attitude from the server! I totally don’t get it, why on earth people in hospitality business have poor service attitude
We ordered 10 bagel sandwiches here, most of them were overloaded with salt. Coffee served in cardboard cups,
… moreCindy Lee
If I could give this place a zero or negative star, I would as this location doesn’t even deserve a single star. This is the worst location ever and we are disappointed every single time we visit. Today we went to pick up our online order and they refused to give us the order as placed. They put random bagels in our order and then refused to slice our bagels (which we had requested through our online order and repeated in person at the store). They claimed the slicer was broken as they were using it right in front of me. This location should be inspected for proper management and customer service. Truly an unacceptable experience every visit.
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