Ingrid Hamid
I placed an online order for a Hopscotch Protein Latte and a breakfast sandwich. The app said it’d be ready at 9:12am. I arrived at 9:17am only to be told it would be a couple of minutes. I waited until 9:22am, at that point I told the young lady at the window I had to go. I asked her if should could refund my account the amount of the order, she told me yes. I waited a couple of days, no refund. I reached out to DB customer service on the website. The Bot sent me an email with free medium drink and an explanation that the franchise owner/manager would contact me regard the refund issue. It’s been 8 days and I have not received a call or been issued a refund. I consider this theft. I paid for products I didn’t receive. I’m not going to let this go until I get my money.
… morekira
I come to this Dutch bros often but had a bad experience today. There was only one vehicle ahead of me and it took over 20 minutes to get my drink because the workers were busy talking to the young girl in the vehicle in front of me. Once she got her drink they continued to talk for another 5 minutes. By the time I got to the window the pup cup I received was melted and the worker gave me attitude which was disappointing. Seems like a bunch of teenagers working there which is great but they need better training
… moreJane Doe
Not happy at all. Probably the worst experience I’ve ever had going here. It was extremely busy, which wasn’t really the issue. The whole experience took over 45 minutes just to get one drink. They kept people’s drinks sitting rather than handing them out as they were ready. They were more concerned with rushing to get orders taken, then hand out orders in batches. Our drink clearly sat for awhile before we got it. It tasted horrible. All of the wait and have a decent tip just to be disappointed. Should have just gone through the drive through.
… moreEdna F
The girl at the window that took my order, did not know what one of drinks were. I guess because of a “name change”. Should still know what the old drinks were called as some of us loyal customers have been getting this drinks since Dutch Opened. My coffees tasted like sweet milk, barely any flavor of coffee. I had the staff remake them and they tasted the same. I let them know they still didn’t taste like they’re supposed to. They wanted to remake them a third time and I saw no thanks as I’m sure they will be the same, Went to another location instead and they were able to make it right. Lots of trainees at this location still learning.
… moreAJ L
Good experience. First time ever at a Dutch Bros. A staffer walks the drive through line taking orders. A real time saver. We were tenth in line but were out in five minutes. Smart design cup lid. And I like the larger sip opening.
… morejuniper joel
I always come when i feel like treating myself and it has never disappointed. Staff is the sweetest staff and best service. I definitely recommend when you wanna have a good drink and good interaction.
… moreMelissa P
The Queen Creek location is always friendly and the service is quick. We never have any issues and we visit frequently. Their drinks are delicious!
… moreShanna Laliberte
I’ve been coming to Dutch for years and never have I ever been so disrespected! Hailey was the girl who not only got my order wrong but acted so annoyed when I came back up to the window to tell her they made the wrong drink she was like well what do you want? not to mention fills it half way up hahaha like are you for real right now?! She said yeah you paid for a medium that’s 12 ounces if you want more we’ll charge you more I’m in shock I paid for a medium drink and it’s filled half way so insane! I will never go to this location again, says a lot about the management here looks like they hire winners! And how was this medium half drink over 7.00 bucks?
… moreAmanda Stringer
Everyone that works here is very nice! Excellent coffee and customer service!! My favorite is the 911 with soft top!
… moreLillian Mcferrin
Alissa H and Jillian F are always so kind and always get my drinks out so fast! Love this location sm!
… more