erik solter
Alexis was a great server. The manager( young man did not get his name) helped with some questions we had. Very accommodating for Gluten allergies if needed. Food was great, fantastic open atmosphere, with an incredible view!! We made the trip from over an hour away and will be back
… moreDillon Johnston
Today was my first time going to this Dunkin. These were the worst tasting donuts I’ve ever had. I ordered two dozen donuts for a party. Glazed, old fashioned, chocolate glazed, etc. the old fashioned was awful. The glazed, which should be an easy win was also tasteless and stale. Service was fine, but the dessert was total flop for the party. The small family owned donut shops in Simi are far better in terms of donut taste and quality.
… moreChris Yanke
I can’t believe what an amazing combination this donut shop has you walk in on one side is a really friendly Credit Union and on the other side is Dunkin’ Donuts and we all know Dunkin’ Donuts starts a lot of mornings off the perfect way, but I tried their cereal and milk latte, which is an ice beverage and it was super delicious
but Zac and Julie turned out to be way cooler than I ever could’ve dreamed of so I had to have the French donut And the apple pie they warm that right up for me and they had seating and everything and they are absolutely amazing. I gotta hand it to Dunkin’ Donuts.
Their breakfast. Menu is beautiful and the service was incredible. It’s one reason every morning starts right and it’s right here.
… moreFred Sadr
Hello everyone. I wanted to share that this Dunkin’ Donuts location unfortunately gave me a very bad experience. The manager working there was rude and completely unprofessional in performing his duties. Our sandwich order was prepared incorrectly, and when we politely asked him to fix the issue, he responded disrespectfully. Instead of apologizing, he gave irrelevant answers, claimed that we had already eaten the order, and even accused us of lying.
I do not recommend this location to any of my friends and hope others avoid it as well. The manager’s name this morning was Jose Saturday 31-1-26.
… moreGolden Girl
With all the delicious donut shops in Simi this chain is not going to make it, which has been my prediction previous to my visit because of the ingress/egress alone. I’ve lived here over 60 years and it’s easy to predict what won’t make it. This place is no exception.
I decided to give them a try. Went in and you’re forced to order at a kiosk. I had questions about the donuts but nobody came to the case. I ordered a rainbow sprinkle cake donut and a coffee cake muffin. Got home and took one bite of each and they tasted like they’d been sitting since the previous day.
I would have driven back but not worth the $5.77 I spent. I decided to call the store to tell them they need to take these donuts out of the case but dialing the local number connected me to “corporate” and clearly spoke to somebody overseas that could barely speak English. They offered me an $8 coupon and I told him to keep it not worth trying this place again.
… moreMaryam Mehranpour
This morning, I visited Dunkin’ Donuts in Simi Valley ca for breakfast and ordered two breakfast sandwiches. Unfortunately, there was a mistake; instead of two eggs, that was on the menu, I received one egg and a lot of bread. When I addressed the issue with the manager, they offered me only a one-dollar refund, which felt unprofessional. The manager even argued with me, accused me of lying, and was quite rude. The sandwich itself was poorly prepared, and the hash browns seemed microwaved and not crispy at all. The manager named Jose!! repeatedly called me a liar, which left me feeling very upset. This individual definitely needs to be retrained by the company and is not suitable for a management role. I am NOT recommended this location specifically for breakfast at all.
… morePeter Xaymountry
I stopped by this Dunkin this morning to get some donuts for breakfast. I found parking easily since it’s in a decent size plaza and not a lot of people were here. When I walked inside, the place is kind of small and doesn’t have that many tables so I think most people just get their stuff to go. There was only 2 people working so I had to wait for 1 of them to finish preparing someone order and then they were able to take my order. I got the glazed chocolate donut and glazed munchikins donut. They sell the munchikins donut as a set of 6 so you would need to get all 6. I thought the munchikins donuts were fine but I didn’t really like Dunkin own version of the glazed chocolate donut. They also don’t cover each donut in the bag so it will likely get mixed with the other donuts inside. Another donut place that I prefer to go to will put a protected sheet to protect each donut from cross contamination.
… moreJanett Martinez
If I could do half a star I would.
The employee (male) was extremely rude and unprofessional. Horrible customer service. It was my first time going and I was excited about the free donut with a tote bag when you purchase a drink. I tempt asking him how do we go about ordering and he seemed annoyed. Horrible service.
The donuts are dry.
… moreEveline Farrell
I am only writing a review because this is the second time I’ve been here and both times a terrible experience. The first time my drink was so watered down it tasted terrible and I couldn’t even drink it. I decided to give it another shot the other morning and I got a normal drip and a croissant sandwich. The drip tasted AGAIN like water and it was so light in color when I only asked for a couple of creams. My croissant was extremely burned, dried out, and inedible. It completely crumbled and I ended up just pulling the egg and sausage out from it. Never trying this location again.
… moreAshley Melin
Typical souless modern chain with kiosks. I’m mostly disappointed at how the elderly gentleman behind me was treated. He had a hearing aid and had a hard time ordering. I will say the cashier was nice but completely at a loss as how to assist the customer. He overly explained and used dunkn terms? He just confused the old man. Due to the lack of communication he walked away to assist the drive through without a word. The man waited for his coffee at the counter. The cashier placed his coffee on a different counter and didn’t say anything and stayed at the drive thru window. The man gave up and left. I didn’t even see the cashier place the cup on the other counter from where I was sitting. When they called my name I saw the mans cup sitting on the corner of the counter up against the wall half blocked by the straw holder. I don’t think this store will stay in business long. The drink and pastries were OK.
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