wes bell
The bad visits in a row back to back. Ordered 4 donuts today, she repeated the order with each donut and then only put 3 donuts in the bag. Last time ordered a sliced bagel… Girl asked if I wanted it toasted. I said no just sliced and waited 5 minutes later she took the bagel off the toaster run and asked what I wanted on it. If it hasn’t been the last bagel I would have just had it replaced bit had to take it so it was dried out by the time I brought it home to my mom. Overheard one girl asking the other to click her out at noon… This was at 10:30. I didn’t trust them now for cleanliness or sanitary conditions. DD has gone foul from it’s origins.
… moreJake
My daughter and I have been coming to the dunkin on HAFB for “donut day” for about a year. It has always been just okay – until recently. Over the last few months, service has deteriorated and wait times have increased drastically. I’m usually not one to leave reviews – especially negative ones, but our last visit was HORRIBLE. We ordered 2 coffees and a few breakfast food items, and all but ONE were wrong. Wrong breakfast meat, wrong syrup in the coffee, missing cold foam etc. Staff had a horrible attitude when taking our order, huffing and muttering to each other while we waited for our coffee and food. It was clear that we were a bother and inconvenience. I’d rather drive the 15mins to Alamogordo than wait 20 mins for a mediocre coffee and a bad attitude. We will not be coming back.
… moreCasey Chillemi
I recently visited the Holloman AFB store and was disappointed by the poor service I encountered. While I understand that mobile orders are important, it was frustrating to see staff consistently prioritizing them over in-store customers. Numerous times, employees helped individuals who had been behind me in line, leaving me feeling ignored and undervalued. Additionally, the attitude of some staff members was less than welcoming; their dismissive behavior only added to the overall negative experience. I hope management addresses these issues, as they detract significantly from what could be a great shopping experience.
… moreTrent Piehlmaier
It’s pretty busy here, so it’s a little slower than normal, but I haven’t had a drink or sandwich made wrong yet. The employees are always really friendly and seem pretty happy to answer any questions or specific requests
… moreDavid Wheatley
A very miss managed location. Weekends are atrocious for food timing unless you order ahead as only one person is ever on. Cold brew is watered down with tap water and the tap water here is trash. You can taste a significant difference.
… moreSome Fella
Okay yes, they got the order wrong. But at least it also took forever
… moreTony C
App allowed me to order a flavor they didn’t have. Accepted a substitute that was missing my added ingredients. Money down the drain.
… moretbiker99
I love this Dunkin. The employees are fast, efficient, and courteous. I use the app to order most of the time, and I can usually order from the parking lot and by the time I get inside the order is either done or just being finished up. I’ve actually driven past the Dunkin in town to come to the base and buy from this one. Much appreciation for the ladies that work at this Dunkin, they work hard and are usually understaffed. Thanks
… moreBenjamin Gatdula
Dunkin’ used to be my go fo for fast coffee in the mornings. I’d use the mobile app and put an order in, walk in and it would be waiting for me to pick up letting me get to work in time.
For the past few weeks, the mobile app ordering has been turned off. Every morning there is a physical line of 20+ people getting coffee. To get through this line you’d have to wait 30 minutes for a coffee. The coffee is quite frankly not worth the time.
Mobile ordering doesn’t look like it’s coming back any time soon. This Dunkin’ on HAFB is the only half decent coffee shop open and is a complete disappointment.
… moreAmanda Craig
SLOWEST DUNKIN EVER!!!! 25 minute wait for a sandwich??? Coffee is subpar and food is okay. Staff is very sweet and friendly. Will not go there again though due to how slow. I can drive up town, get food and make it back before my order here would be done.
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