Jolene Shade
Wow if this place wasn’t on base, I would never go there!! They gave me the completely wrong donuts. My order was very simple because I made it through the drive thru due to a sleeping child in my car. She repeated it back to me and it was still all wrong This isn’t the first time they’ve messed up either. I’ve tried several of the drinks they offer and they were all terrible. I don’t understand why Dunkin is so popular. They really can’t be that incompetent. I think they just don’t care because they don’t get paid enough
… moreAveri P.
I’ve gone here maybe 3 times now. Never when they’re busy, always when there’s at least two staff. Wait times are insane for the most bare minimum of orders (think a coffee, donut and maybe a sandwich). Whether you go drive-thru or inside, you’re waiting 20+ minutes for your full order. There’s never a decent apology, you’re just expected by staff to move on with your day and act like the wait times are normal for a slow Dunks. The only staff member I’ve never had issues with, and who is kind, is I believe a manager and she’s great.
… moreM K
You’re more likely to have better luck with the morning crew than the afternoon crew. When they fail to make an order right, they overcompensate with ice. If you’re looking for an expensive cup of ice this is the place to go.
… moreP Garcia
My coffee was tasty, my family liked their donuts and the price was reasonable. The young lady asked questions to ensure my coffee was made exactly how I wanted it. The donuts weren’t greasy, unlike other donut shops. I’d visit again.
… moreAdrianna Riekens
Sat in the drive thru line for over 30 minutes. There were only 3 cars ahead of me and they all sat there for just as long as I did, if not longer as they were all there when I got there. They are so slow it’s ridiculous.
… moreBry Motley
Overpriced food. Workers will almost never get your order correct. I’ve waited for over 30 minutes in the drive through with only 2 cars ahead of me JUST to place an order.
… moreAlaina Burlage
My husband ordered at the kiosk and genuinely they got over half of the order wrong. We had to go back to get the donuts we actually wanted and this time I went with, and they got the chocolate donuts wrong AGAIN. I told him to wait and corrected them and finally got the donuts, but now we have 8 donuts neither of us even want…
Edit: I forgot to add they also gave the last two of one of the flavors we ordered to someone in drive through who ordered AFTER us. Even stopped packaging the order to do so . Never returning.
… moreMachel Allen
Went tonight for the cookie butter doughnut and left with a little more. The service was amazing.
… moreTimothy Sheehan
Edit 12/22/22 – Manager of the store reached out and took my concern very serious. Made a fresh batch and had them delivered as a goodwill gesture, which I very much appreciate. Changed to 3 star instead of 1. Will order again in the future and adjust upwards if my next order is correct. How Justin handled this was excellent customer service.
—
Ordered donuts through DoorDash for 9AM delivery. None of the selected donuts were received and they were also the previous day’s leftovers. Will never order from again.
… moreNicholas Nunnari
Normally no issues however… in 34 years I have never had a filled donut with no filling until today. Must be a new mystery filling. The mystery being where it actually is.
… more