

Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Worth, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
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Dunkin’ at 6707 W 111th St in Worth | Coffee & Donuts Near You
Worth, IL – Dunkin’ locations
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I don’t usually eat junk food, but after visiting families for work, I stopped at Dunkin’ Donuts for a quick bite. When I got my meal, the sandwich was burnt and stale, so I went back to Express my disappointment in a very calm and subtle manner.
The manager was kind at first but the worker was rude, insisting the sandwich wasn’t burnt as She tossed her voice across the counter. I’ve been to several Dunkin’ locations and never had this issue before. It seemed they needed to fix the oven or improve their toasting method.
The manager offered me a doughnut as an apology, but since I’m trying to lose weight, I declined. I requested jelly, but he initially insisted that I had to pay $0.50 for it. He eventually decided to give it to me for free when he saw me standing and waiting.
This experience highlighted poor customer service, which is disappointing. I now understand their low rating on Google. It’s not about ethnicity; it’s about good service, and they need training. I’d consider returning if the staff were properly trained.
Today I ordered a coffee, a croissant, and a hash brown. Instead of just fixing my coffee, he came over and started yelling at me about sugar and cream, like it was my fault. He raised his voice, repeated himself over and over, and acted like I was the problem. When I called him out, he kept being disrespectful and treating me like garbage.
This isn’t just about me either — I’ve seen him treat his own employees the same way. He talks down to them, yells at them, and creates a toxic environment for everyone. He doesn’t know how to handle customers, he doesn’t know how to handle staff, and honestly, he shouldn’t be in charge of anything.
Worst manager I’ve ever dealt with. Misses orders, raises his voice, disrespects everyone around him. A total piece of work. If you care about decent service or respect, avoid this place when he’s around.