Katie Schaefer
update 04/19/25: service has been WONDERFUL lately since I made my last review ! No more pulling cars up to wait on drinks or any of that! For the most part drinks have been made correctly and I have seen so many smiley and well mannered employees to start the day off great and I want to thank them for that , I don’t expect it EVERYDAY but when they do I want them to know that it is BERY appreciated 🙂 so thank you Dunkin staff !
I just left a review before my encounter this morning , right after I left a review about being pulled up to protect their drive thru time they came out with my drink made WRONG! so when I told the employee do not worry about it I am coming in , soon as I walked in and before I could say anything he was back there fixing my drink….. if you KNEW that’s how it was supposed to be done then why not just do it that way in the first place? After I asked him this question another employee by the name of Amanda decided she needed to but in and rudely say “have a nice day” so when I expressed that my experience there had already started my morning off horribly she had yet another remark for me . The customer service is HORRIBLE , I would be without a job if I acted this way towards my customers ! I also made a call to corporate and shared the interaction with them as well !
… moreOnadeja Matthews
Definitely NOT my fave Dunkin to go to. Staff has selective hearing, they are snappy & their attitudes are not good. Idk why but every other time I go here my order is wrong.
… moreA G
The last two times I’ve been to Dunkin’ Donuts they put the wrong cream cheese on the bagel. This time I asked them to please make sure it’s veggie cream cheese they assured me it would be right. It was definitely veggie cream cheese this time except they literally wiped it on the bagel there is almost no cream cheese. It’s basically a bagel with the thinnest layer of cream cheese on it. When you call them they don’t pick up. The only thing I will get from there is coffee because I don’t think they can mess that up, hopefully.
… moreMatt Grusznis
Slow. I forgot why I stopped going here on my way to work. They are so slow that I’m late to work. A coffee and bagel should not take over fifteen minutes.
… moreBrian Kleinman
Careful with timing, the drive thru line can get long. The team moves you through quick but when there are a lot of cars, that can still mean a bit of a wait.
… moreLori Gibson
Dine in. Donuts were dry, though they did have a lot of creme so I guess that was a good trade off. Took forever to get the coffee. They were all working the drive thru. Every person up there, and there was about five people, and ignoring the front. Very weird, they seemed unorganized, took forever and we only got a few things!
… moreIc Older
Found some type of eyelash or something in my drink after drinking more than half
… moreK R
unfortunately this place is ran by incompetent teenagers. They claim to have no manager and they make their own rules as far as drinks. They told me that I had to get ice in my drink and I couldn’t get the ice on the side and that is their new policy at that Dunkin. when I asked to speak with a manager about it because I had never heard that rule before and I frequent that Duncan they rolled their eyes and told me there ain’t no manager here. Their customer service was overall horrible and rude. This Dunkin probably won’t be in business long unless to get some sufficient management. It’s unfortunate because they’re really given the teenagers a chance to have a job there and they’re gonna run the place into the ground.
… moreWendy Baldwin
This my Dunkin and I love it!! The people here are amazing with their customers!!
… moreRonald Kaylor
I have not been to this location in a while, the drive thru line was very long. I saw they added a second order lane. So stayed. I was pleasantly surprised! The employees were friendly, the speed was excellent and the order was correct. Good experience
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