Dunkin’

  4.0 – 561 reviews  $ • Coffee shop

Long-running chain serving signature breakfast items & a variety of coffee drinks.

✔️ Dine-in ✔️ Drive-through ✔️ Delivery Dunkin' 44094

Hours

Wednesday5 AM–8 PM
Thursday5 AM–8 PM
Friday5 AM–8 PM
Saturday5 AM–8 PM
Sunday5 AM–8 PM
Monday5 AM–8 PM
Tuesday5 AM–8 PM

Address and Contact Information

Address: 35535 Euclid Ave, Willoughby, OH 44094

Phone: (440) 953-4402

Website:

dunkindonuts.com

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Reviews

Kris G
I used to go here all the time. Today was the last time. Orders are constantly wrong. Coffee is cold, watered down and tastes like brown water. I actually just threw it out. I ordered two bagels and received one. Its consistently gotten worse this year. I will spend the extra money and go to a coffee shop that actually cares about their product.
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Mike Roberts
I ordered at the drive thru a small hot decaf coffee. There was no one in front of me and I was instructed to drive to the window. I paid and sat and waited for a couple minutes before I was handed my coffee. Halfway home (only 10 mins to get home) I took a sip and the coffee was cold. Not an ice coffee,, a cold cup of coffee. When I got home, I called and was told to come back… I didn’t have time to go back… Not very good customer service.
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Bre
I am not from the area and did not know about traffic pattern to get in line at this location. Sunday morning it was quiet I turn in from the side street to get in line, nobody else visibly approaching. I am in back of line and I hear someone slam on horn behind me-look in rear view and a SUV had just rushed up behind me which was not there when I turned in. Window staff tells me they won’t take my order and I need to get in back of the line; that I had to get out of line that I cut everybody off. there was only one SUV that was speeding to get in line it just got angry because I was there first. Obviously I’m not from the area and know how they prefer to handle their lines. I never leave reviews unless service is exceptionally good and try to avoid neg feedback. We are all nuts about our coffee and I should probably manage time to make it at home lol.
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Keith Breedlove
Only 4 stars for this location. The main reason is there is one particular employee who obviously hates his job. Luckily he doesn’t work the drive thru that often.
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LeKira L
Terrible customer service. Received a burnt muffin, the worker refused me a new muffin or my money back. Said she doesn’t control how the muffins cook and they would just throw it away so they wouldn’t issue me a refund.
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Debra Bryda
Placed an order for 100 munchkins 4 days in advance. Went for an early morning pick-up yhe day of and learned the store only had 75 because they sold what was in my order to a walk-in customer. That should not happen! I chose this location because of the large order.
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Ezrae55
Good coffee, my boyfriend LOVES it here. I always stop in for donuts for the office as well and they always have a great selection, all fresh!!
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Marnie DeGuire
Visited for the first time, staff was awesome! Tina and the staff were friendly and very helpful! I had a big order and they were so patient and professional! The store was clean and inviting! Highly recommend!!
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k Anthony
This one is the most consistent. I heard you sigh a bit sir when I opened my lid to check it… I promise it’s not you, your sister stores aren’t quite as reliable….thank you and carry-on
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Jennifer Lynn Goertler
There’s something about nearly every Dunkin donuts I enter, and I enter a lot of them. It’s like the employees are saying “welcome” with their mouths, but their eyes are saying, “why did uncle have to buy a Dunkin donuts?!”
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