Austin Rhoades
I have been here multiple times and given them multiple chances. The first time, I was the only one in the drive thru, asked for a sweet coffee and got recommended un-sweetened flavors. Which is fine, everybody makes mistakes. I showed up later in the day before work, ready to order another coffee. There were three cars including mine in the drive thru, with no one walking in. I sat at the order area for 15 minutes, making me late for work, and just decided to leave. I thought maybe they are just understaffed or dealing with something else, but I was a little frustrated. After the gym this morning, when they are busiest, I thought about going. I sat in the drive thru for 30 minutes, watched 10 people park their cars, walk in, and walk out with coffee and food, only to be served cold food, and my coffee order was completely wrong and unbearable. I am so unbelievably frustrated by this location and I haven’t had issues with any other Dunkin like this. I will never be back to this location again.
… moreAlex
Came here to get a HOTA Matcha Latte at 6:40Pm on Tuesday night. The worker told me she had already shut down the latte machine so she can’t make anything hot. Ok…….. so I told her I’ll a cold one. I ordered munchkins too. The latte wasn’t filled all the way and there. You close at 7pm but stop serving hot lattes at 6:40??? Won’t return.
… moreGary messer
The coffee experience at Duncan is so so. The donuts and pastries tast and feel like they are two days old. Not fresh! The staff are really not into customer service. The whole experience just feels like a low budget place. I will spend more for a better experience…
… moreAlyssa D
Spent $20 on breakfast for the family. Asked for a cup for my drink, and was told I’d have to pay an additional fee. I’m sorry is my kid to use her hands???
Manager came out and started yelling at the employee in front of us and the rest of the store.
Poorly ran, and unless you’re here for the circus, and not coffee/breakfast… go ahead and go somewhere else.
… moreKimberly Lustig-Spanedda
I ordered through Uber Eats this morning. I only got two of my items delivered out of the five items I purchased. Really come on, no excuse for what I paid for this meal to be delivered. Usually, Dunkin does well. Either the driver got it wrong or Dunkin’ and can’t even get through them on the phone is always busy, which I know I’m not the only one for food these days. If I could get in my car, I would have gotten it myself, but I can’t at this time. My Uber eats account refunded me only five dollars back, which supposed to be their tip money I gave them. I usually like Dunkin Delivery since they seal your bag tight shut, so not tampered with. Anyways, so got my coffee and my muffin just out of the money for my other three items that never got delivered.
… moreAndrew Smith
Had a pretty basic order. Drive-through person this morning said it’s your world, We’re just living in it. Probably the worst customer service experience I’ve ever had.
… moreClaudia Sieling
Ordered a cup of coffee through the drive-through without ice. Only gave me half a cup and charged me $5.50. Not acceptable.
… moreEmilie Loo
I understand it’s Christmas but if your hours are til 1pm like yall said when I called, why am I being thurned away before 1?
I just drove all the way across Sarasota and wasted my time and gas just to be turned away when hours are until 1pm.
… moreYvonne Hodges
I go to this dunkin donuts frequently, the employees here are awesome! Always great customer service . Efficient, quick and always with a smile .
… moreAndrew
Do not waste your time here! I thought the drive thru took forever. They will take an order and then tell you to hold on as they do one order at a time. This morning 09/19/2025 7:30am I stood there for 20 mins and I was 2nd in line. And the manager is screaming at other employees when they’re just trying to do their job. They need to shut this location down and hire a new manager.
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