Barb B
We have been visiting the Dunkin by Webbs for years a good 3 to 4 times a week. We’ve noticed since he’s been renovation both the quality and drinks and service have declined. It’s disappointing when you order an ice coffees and it’s hit or miss whether or not it’s going to be prepared properly or taste like milky water. Employees are not Very friendly or attentive. I think after todays visit and having to toss my large ice coffee learned my lesson and will drive the extra 3 miles to the Dunkin’ Donuts by Posner Park as I am never disappointed when I visit that location.. also the outside seating typically very dirty and like clean to sit at.
… moreJosh Suka
We just moved here from Texas and we frequent Dunkin in Texas. Service is always great! I was shocked to visit this location that had almost 10 employees on shift. Not a single one greeted us. Most of the employees had AirPods or headphones on and were talking amongst each other. When requested for creamer for my coffee, the employee said “sure” as if I was bothering her conversation she was having. There was a water spill on the floor which was a slip hazard that no one cleaned it up. I informed the cashier and her response was yes I l know I’ll clean it up. No sense of urgency and poor customer service. I’ve been in the hospitality industry for 20 years. The reason for these type of behaviors is poor leadership. This location has a rating under 4 star which tells you how bad their service is. Even worse, how bad their leadership is. This community deserves better and they deserve great, friendly customer service from their local Dunkin! If you’re the owner, you’ve got to do better! I’m not coming back to this location ever again! Please change my mind! Btw, I called to speak to a manager before leaving a review and a staff said there were no managers on duty! I hope this reaches someone who cares and someone that has the courage to step up and make a change! Employees don’t care because leaderships don’t care!
… moreJoan P
I went there 1 afternoon there was only 2 people in the front and drive through. They are very short staff and I understood the long wait. But one of the ladies that worked there had her hair down it was very long and I was kind of bothered the food handling her nails are very long and did not have any gloves and has so many accessories I work in food and I know and I know that atleast a hair tie is a must!
… moreK B
First visit.. very disappointed. How you serve something like this. I would have cracked someone’s windshield if I threw these out the window! And if I wasn’t in a rush I would have turned around!
… moreNatalie
I recently visited this Dunkin’ location, and unfortunately, it was a very disappointing experience. From the moment I arrived at the drive-thru, there was no greeting or friendly customer service—just a, “What’s your order?” The staff seemed dismissive and unprofessional, with one employee, Jasmine, appearing distracted and rude, which set a negative tone.
To make matters worse, my order was incorrect. I had ordered a Cookie Butter Shaken Espresso, but received a plain iced coffee with just sugar and cream. When I pointed out the mistake, the staff were defensive and seemed misguided with menu protocol. I also ordered a Turkey Egg Wrap, which arrived overcooked and broken, making it unappetizing.
Overall, the atmosphere at this Dunkin’ felt off, and the staff’s attitude was disappointing. I hope management addresses these issues for a better customer experience in the future.
… moreAbagail Bowden
Food was burnt and inedible. Refresher had nothing other than the flavoring which made it impossible to drink and the girl in the drive thru was rude and had an attitude because they told us they didn’t have munchkins so we had to look for what else we wanted. So disappointed
… moreNijael Mustafa
This Dunkin is amazing. They always make the drinks perfectly. It’s very clean in here. It’s just always consistent service at this Dunkin! The other day I came and ordered a frozen coffee with no additional flavor and it was absolute perfection. I came back today with my mom and we ordered a frozen ice iced coffee and she loved hers too. I’m surprised I don’t see five stars on this location. This is the only location I go to because I know that it’s gonna be good.
… moreMichelle Lugo
The girl taking the orders looked like she didn’t want to be there. She wasn’t nice and outgoing. Poor customer service. The food itself was good.
… morecoffee and latte
38219 highway 27 this store need to do something with customer service or at least need new management because the service is extremely tough . Every time that we go to this store the way the crew treats the costumer is very bad like they hate everything. Today just few minutes ago around 3pm I went with my daughter to try to get the wicked munchkin with the litte decorative box she was very excited and the cashier treats us very bad and charged me my order BUT WITHOUT CHECKING if the munchkin are available then when she realizes that doesn’t have it at all she just said YOU CAN TAKE THE BOX EMPTY OR I CAN GIVE YOU BLUEBERRIES MUNCHKIN OR I CAN GIVE YOU 1 DONUT….ALL THIS WITH A VERY BAD ATTITUDE. I DIDN’T PAID FOR BLUEBERRIES MUNCHKIN OR FOR A EMPTY BOX. I mean the common sense is check first if you have it before charging the amount. Very frustrating unfortunately I didn’t see the name of the lady but she is a white lady with black curly hair.
… moreErvin Gay
The staff quality here is inconsistent. I arrived during posted business hours intending to dine in, but the lobby doors were locked and the staff ignored me at the door. When I finally received service, they claimed the delays were due to being short-staffed. However, this was hard to believe, as I could clearly see multiple employees standing around doing nothing while customers waited.
… more