Esteban
I will NEVER NEVER go back here again. On Saturday the 16th, I arrived at 8:00 a.m. and the place was completely empty. I greeted the cashier, a young, short Latin girl, with “good morning,” and she completely ignored me. Instead of responding, she rudely gestured with her head for me to use the self-service ordering system, without saying a single word. While I was placing my order, she chose to help two other guests instead.
After I finished ordering, I waited more than 15 minutes. When I went back to ask about my order, she again refused to speak and only used facial expressions to indicate that she didn’t have it. I showed her my receipt and order number, And my bank statement to prove the pay for,but she said she didn’t know anything about it and claimed she didn’t have the order. When I asked to speak to a manager, She said is no manager on duty at the moment And there’s nothing to do about it.
This was beyond frustrating and completely unacceptable. I had paid a significant amount of money for an order for 15 people, and she showed zero interest in helping or resolving the issue. In the end, I wasted my time and money and had to leave and go to another place.
This level of customer service is outrageous. Easily the worst customer service experience I’ve ever had.
… moreccupidz
on sunday 7:00 the lady didn’t want to take my order cause she said it was closed. She simply didn’t want to take my order. I feel disrespected. She was too busy on her phone even when I stand there for 15 minutes prior to that. Never coming back
… moreRodrigo Rodriguez
Is incredible that every weekend morning they do not have hash brown and when they have it they only give 4 and burn before the sandwich come in a paper bag now is plastic unbelievable customers services is horrible I don’t think is a manager working because in the store employees are with their phones and with big attitude like the food is free for us
… moreCarol Brown
My first attempt was to speak to a manager, called but no answer. I ordered the 6.00 breakfast meal, but did not want the drink. At first they found it so difficult to do. Charge me 6.00 and exclude the drink!Or should I have gotten the coffee and thrown it away?
I thought, maybe I could substitue with a bottle water, but was told that could not be done! Previously, I visited another dunkin, same order. They were extremely nice and offered me a bottle water or ice tea for my coffee substitution. Moving forward, I know where I should go!!
By the way, my croissant sandwich bread was hard and not warm and my hash browns was cold.
… moreDanielle Keener
If you look at my review record it takes a LOT for me to give 1 star. But the woman who works here is EXTREMELY RUDE. I was nothing but nice, and she gave me really bad attitude, and messed up 3 things on my order. I never said a word and smiled the whole time, and she was still nasty. I ordered a bacon egg and cheese sandwich and they gave me a plain bagel in a bag. I ordered 2 donuts and when she only gave me one of them she reprimanded me for (politely) asking for the other one and was pissed and sassy for no reason. Choose another Dunkin location.
… moreKrystalOverDiamonds
This has got to be the worst Dunkin donuts in America. The food is cold, the order is never right, and the people are RUDE!!!! The lady at the drive thru this morning was half-alive, didn’t take my order correctly then had an attitude with me. Make it make sense!
… moreD V
Joe !!!!!!!). (I hope name correct ! What amazing guy !!!! Great customer service! He not only make my day but the whole year !!! Thank you !
… moreVIP TECH CONSULTING
The service was very bad; the staff had no idea what they were selling and weren’t proactive in helping people with questions. In fact, they seemed annoyed. When I asked him questions, he was very rude in his responses.
… moreTamara Severe
Came to Dunkin on 1/24/26 at 2:45pm to get a cappuccino the female worker told me they shut down the machine for cleaning and no espresso drinks will be made, they close at 7pm. How does a coffee shop not have coffee. Will be contacting corporate.
… moreSebastian Silva
Management needs to be managed differently here. I ordered the same iced coffee I order daily and for some reason the lady asked me to back up and pull back up. I knew something was wrong, I checked my account t while she charged me. She charged me not only my drink. But she also charged me someone else food after. THAT WAS NO MISTAKE. THAT WAS INTENTIONAL. AND WHEN I CONFRONTED HER – she got nasty as it was my fault. Management needs to be aware!!!!!
… more