Latanya Burch
I go to the fern park one every morning before I go to work and I always order the ham and Swiss stuffer and hash browns and it’s always burnt. I keep calling the phone and it’s no answer to make a complaint , it’s horrible, people work hard for their money to get this type of service. I’m over this spot. This the fifth time I had to throw away my food. Someone needs to contact my I’m a loyal customer
… moreAnthony Chinea
So I placed my order at the counter. The lady serving me was very nice but when I pulled out $20 bill to pay for my order, she looked at the bill looked at her manager, asked the manager if she could accept the $20 bill manager turned around in front of all of us screamed at the worker and told her absolutely not cancel that order Forcing me to pay with a credit card which I did not have in my pocket. Seems to be the manager was very rude and disgusting in front of all the customers I explained to her this is cash. Why would you not take it and she just brushed me off and told me to get out unbelievable these are the type of people that they hire. It’s no wonder why she works at Dunkin’ Donuts cause she could not ever get a professional job anywhere with that attitude.
… moreJames Salmon
A very early visit led to a very impressed customer. Service was friendly, quick, and accurate. The dining room was very clean. I immensely enjoyed my 5 minute visit to this location.
… moreJaden Nelson
When you say you close at 7:30 and you show up at the drive through at 7:20 that usually means you get service, instead I wait for 5 minutes then pull up to the window because no one is taking my order. I see 2 girls that are cleaning and they just stair at me. I then pull around and wait until 7:30 before I give up.
I expect very little from Dunkin’ and some how you fell way below my expectations
… moreZ Doris
If you here we can help you inside beware, pull away go to a different location, rude at the drive through rude in side the establishment as well Frozen hash brown, to start with order was missing and charger for iteams not even ordered. They refused a refund and then took all my food back as well. This lady definitely caught my entire order kept all my food and my money corporate has been notified. I had to call the police. There’s also a case number if anybody wants it this place is absolutely absurd. Needs to be shut down immediately. These two are definitely taking people’s money from this location 429 do not come here period.
… moreVy Nguyen
Came here earlier and was placing my order through the drive thru. I stated that I wanted a strawberry daydream refresher and then told the girl at the drive thru “actually make it 2 of them” she decided to not respond whatsoever, then went silent and after a minute came back on the speaker and said “pull up to the window” to which I replied “I wasn’t done ordering…” I then told her I also wanted hash browns and then asked her if she heard me when I said I wanted 2 refreshers instead of one. Before I could even finish my sentence, she decided to huff and puff and very rudely cut me off with a disgruntled “yes!” Her name is Des or Dez, whatever. If you hate your job so much, you have the option to quit babes, no need to be rude to people for no reason because you simply have to do your ever so easy job of just taking their order. And upon reading these other reviews, being rude seems to be a pattern at this location.
… moreRuben
I stop for breakfast a few days a week and every time it’s a slow process even though there is like 2 cars in line. People are on a time schedule and would appreciate accurate and speedy service. They are at work We are trying to get to work. Just my opinion, it can be better.
… moreSean Sposato
I just got back from visiting this location and it was a less than respectable experience.
As I pulled up to the drive-through speaker to give my order, the sprinklers were on. For what reason, I’m not sure. Because of this, I was unable to roll my window all the way down as the water was literally coming in my car.
As I went to talk to the woman taking the order, which, her name is Cherie, she told me that she couldn’t hear me.
I told her it was because I couldn’t roll my window all the way down as the sprinklers were on. I then suggested allowing me the ability to pull up to the window and give my order in person. However, Cherie said that was not something I could do and that I need to stay there and get wet and give my order via the speaker.
I literally had to scream my order and then at the end, Cherie went on to say that “I did just fine” given the circumstances. Which again, included water spraying into my car as I screamed through a crack in the top of my window.
Terrible service. I will not be visiting this location again.
… moreRobert S.
Some if the absolute worse customer service ever. Waited 10 min total in a drive through line and never got my cup of coffee. They said they are having register issues. That’s fine , I can wait . But at some point come to the drive through window and say something . Don’t just have three people inside walking around looking out the window like the customer is the issue. And god forbid you give a free cup of coffee away just to get the line down and the customers on the way. But I guess thinking, and customer service don’t go hand and hand these days …
… moretyquaisha colt
I’ve stopped going to this place due to the management sucks and employees were rude. I decided to give them another chance and I was not disappointed. The employees were fast and provided excellent customer service. Danielle is my favorite. Every morning I come she make sure my ice coffee is done right and always greet me with a smile. Definitely stop by this location
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