Dee
I look for a Dunkin when we need a bit of a break from the goings on around, a journey, the weather, the snack break, and a lot more. This was not one of the respite in store experience in recent memories. The store was going through renovations, but it was clean and with a lot of sitting space. It had more variety of food to offer than any recent early evening visits I have had. The problem i faced was with the communication of my order, because (a) the music was too loud, and two completely different and parallel songs blasting (b) the person on the counter was too soft spoken, and I didn’t realize that they were out of lemonade until she explained it three times and I had to keep asking her about repeating. We chose to sit inside to be able to use the table, but it was not a good idea. The loud sounds have us more headaches than a break.
… moreChina Jade
The morning shift lead/manager who was at the drive thru had a terrible attitude and energy with me today. He is not friendly and very unprofessional. It’s disappointing to be treated with disgust for responding to your question about what I thought was my order.
There were a few different options of how you could have handle this situation but you choose to respond with disgust and cease communicating with your customer. I don’t think I will patronize at this location again. Wishing him the day he deserves.
… moreWHO TOLD YOU THAT ATLANTA
I can say nothing but good things about this specific location here on Hudson Bridge Road I was actually in the line less than a mile away at Starbucks. The line was ridiculously long. I decided to use my Dunkin’ Donuts app and placed my custom order. I did I ordered my custom espresso and coffee exactly how I like it. I added an almond croissant to the mix. I arrived and pulled up to the window and told them I had a mobile order. He, MARCUS then came to the window and told me that unfortunately he was sorry that they were out of arm croissants and I said OK. I thought that he would ask me to replace it with a single plain croissant, but he didn’t. He offered me a dozen Dunkin’ Donuts instead, I thought that was so kind during this holiday season in addition to this my coffee order I had just picked up my daughter from the airport and she purchased me a new Stanley mug. It was brand new. I asked the young man at the window if he would rinse it out for me please so that I could pour my coffee into it. He didn’t just rinse it. He thoroughly cleaned it for me the young lady at the window also assisted by cleaning the straw on the top and he told me that she, AUDREY had just bought a Stanley mug for her mom. I thought that was ever so kind. This is not the first time that I have been to this location and each time they have always got my coffee to perfection. I would always choose this when I am in this Stockbridge area. A sidenote is I feel that the action is done by Marcus and offering me a dozen donuts were not even asked for was a definite pay for situation just this morning. I had purchased the breakfast for six guys who would not be able At another establishment. It’s good to see that in our world today we still have those who have the measure of humanity within them and believe in the doing good to others.
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… moreSMya Maddox
This is my favorite dunkin in the area. Not only does my drink ALWAYS taste right, they have some of the best customer service. Shout out Arielle, she’s the sweetest person ever. She makes sure you are well assisted and makes your drink with an abundance of love. #greatexperience :)))
… morePartyof2Plus3
Very Fast service! The employees are very respectful than any location and helpful when recommending drinks my grandparents love their coffee, and my kids love the breakfast. Its always very positive to go over there would recommend highly!
… moreATLUTD Supporter
Terrible service at the Drive-thru. I waited for my order for 45 minutes in line and when I got my order, the food was overcooked and the bread was so hard that I couldn’t chew it. I had a good experience and good service before but today it was terrible.
… moreDorothy Taylor
My bagel was soggy, not a lot of cream cheese and too much butter. I received the wrong donuts, but they corrected that part of my order. I didn’t check my bagel but I should have. I know next time to do so.
… moreIts Me
I don’t get to go here often but when I’m on this side of town I stopped at this Dunkin Donuts because I love whoever makes the pumpkin coffee for me. It has the best flavor & Amazing service most times. Today’s visit was really amazing, and I will be back. There was an individual who wrote have a great day on the box I thank you for that because I was kind of feeling down today & you truly lifted my spirit. Your a special individual. Thank you for caring! %
… moreQuanisha Martin
Let me just say Kiarra is a beast at making my drink. I come here just so she can make my Carmel craze coffee with an espresso shot. She is the absolute best! Thank you girl as long as she at work I will come..
… moreShay Desiree
The hiring manager needs to vet their employees. Came to the drive-thru around 8pm when they close at 9pm. Four cars in front of me but employees delayed service time to make the wait longer. When I came to the intercom, waited 10 minutes and spoke a few times with no reply. Finally drive around to see the issue and a light skin young woman looked at me and walked away on the phone. Brown skin young woman with glasses and curly hair approached and said they are closed (before official closing time). When I stated they should inform customers in line they are closed, the young woman in the background mugged, as if it was an unrealistic and insane request. Very rude. Please hire competent staff.
… more