Joy Johnson
Bring your own coffee pot if you enjoy coffee!!! This Dunkin tastes like water.
Employees were very nice and helpful but they can’t help the product I rated the employees 5 star, they tried.
… moreBrandon Jung
If I was managing this place, I would be pretty embarrassed. First of all when you do a pick up order you have to go not only to the rack, but then another counter to get your donuts which is extremely inefficient. Yesterday, my wife got a bagel and you would have to have a hammer and chisel to eat it. Maybe Wolf lodge should consider getting a Starbucks instead of Dunkin.
This is the beginning of people’s day and it gets everyone off to the wrong start. The staff is also rude.
… moreApril Garcia
Ordered a plain bagel with cream cheese. I went to return it because it looked burnt. The attendant assured me it wasn’t burnt and that’s how they make them in the back and that’s what they all look like. I’ve never seen a plain toasted bagel look like this.
… moreDanny Byun
Ordered Dunkin hash browns and they gave us tator tots… Even messed up my food and drink order
… moreA G
Had no issues with online ordering. They don’t let you customize how you want your coffee (less sweet) so I don’t add any syrup and ask in the front and add as much or as little as I need.
The ladies in the front understand that you can’t customize and they are very accommodating. Good here is less greasy then most Dunkin’s which I like!
… moreJacob Whitfield
It’s 6:51 P.M and they’re closed. Hours of operation show they close at 10 P.M.
… moreSarah Gaudion
The worst experience I’ve had in a long time. Took 50 minutes from waiting in line to getting all my food. I ordered 1 coffee, 1 donut, 1 lemon loaf, & 1 wrap. There were 5 people working, and they didn’t know what was going on. Great Wolf Lodge management had to come help and it still was a mess.
… moreJustin Reynolds
This place was severely understaffed when i was there with only 3 people ahead of me. At 3pm on a saturday it was a 20 minute to wait to just get a medium coffee and the poor lady working there was completely overwhelmed with no one to help her! Dunkin should be ashamed for not providing more staffing. Also, the one employee working there advised me against buying the donut holes i waited there 20 minutes for because they were stale and a day old! I gave her a $5 tip for working her tail off with no help
… moreJohn W
Great a Dunkin! Yeah right complete opposite. They need to shut this location down already. You pay for a nice stay and the vibe you get from the employees is off. On top of that service doesn’t exist lines down the hallway barely any employees running the show moving at a snails pace. What a turn off. Disappointed thought having a Dunkin in the hotel was gonna be a great experience and it wasen’t..
… moreKimberly Walker
This location does not serve items posted on their menu. Meaning the menu posted above your head- in your face- when you are standing in line. Waited in line for 15 min for a specific coffee item that was listed on the menu only for them to tell me they don’t carry that item here- ever. Not impressed with this great wolf lodge so far. Have stayed at the one in Grapevine TX 6 other times before this and the customer service and quality at that facility blows this one out of the water.
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