Michael Freitas
On Wednesday, 1/14, I was at the drive through at 5am(opening) and sat there for 5 min with no response from anyone. I drove around and went inside to place my order. There were 2 employees working and neither acknowledged me for almost 3 min. I did notice neither employee had a drive through headset on. I got my order and headed out at about 520 am. At that time one of the employees finally put a drive through headset on.
On Sunday 1/18 I went into the counter at 515am because there was a sign on the DT stating the DT was closed. I went inside the building and walked up to the counter. There was one employee in the back making donuts and one girl with pink hair counting money. I stood at the counter and was not acknowledged at all. I asked, loud enough to be heard, if they were not open. I was completely ignored. I later realized that the location did not open until 6am on Sundays. It would have been nice if one of the two employees that saw me standing at the counter had acknowledged me and told me they weren’t open. I WILL be taking my business to another location.
… moreAshlie Gorton
I don’t normally go to Dunkin’ Donuts but today I decided to go through the drive-through and there was a young gentleman that placed my order at 9:45 AM on January 1 and he had some of the best customer service I have seen in a long time. He was smiling, Said thank you had all the right appropriate customer service techniques you really don’t see this anymore and honestly it kind of made my day. I don’t know his name, but well done!
… moreKim
Went through the drive through yesterday around 8;30AM, the white young lady whom was taking orders had the nastiest attitude then proceeded to slam the window in my face after i asked for a physical copy of my receipt. This lead to me calling after i pulled out of line so that i could speak to the manager on the clock, whom was also dismissive and refused to give me her District managers number so i could speak to them regarding the treatment they thought was acceptable and suggested i contact who i needed to but that she would not be assisting me with the situation. I have noticed most Dunkin locations no longer prioritize the quality of service they provide and seem to hire people who lack hygiene, communication skills and manners. Being a long time Dunkin fan that would frequent every day to now very rarely ever going due to said treatment speaks volume. I did contact corporate on my own after i spoke to the manager and am waiting to hear back from the management of this store.
… moreCheyenne Autumn
I placed a mobile order for the drive-thru and had a very disappointing experience at this location. When I arrived, there was a car sitting at the speaker for about five minutes with no response from staff. The driver eventually pulled away without ordering.
When it was my turn, I waited another five minutes at the speaker and was never acknowledged, even after saying “hello” multiple times. I then pulled up to the window, where two employees saw me but continued talking to each other and using their phones for several more minutes.
Eventually, one employee came to the window and asked if I had been helped. I explained that I had a mobile order and gave my name. She handed me my order without saying anything. I said thank you, but there was no response, and the window was closed immediately.
The lack of communication, long wait times, and unprofessional behavior made this a very frustrating experience. Unfortunately, I will not be returning to this location.
… moreAna Reyes
Worst please to stop. The 2 lady’s that work there don’t want to do their job. Once you walk in they say it’s only 2 of us. Yet no one is in line. Like I said these people don’t want to do their job. Once she was going to take my offer she says we don’t take cash!!!!! Omg since when don’t they take cash…. Seemed to me she didn’t want to take my order!!
… moreJordan Burleson
When this location in a quality mark gas station opened we should have known. The training and customer service was nowhere up to par. It has since improved but I would stick to ☕ coffee and donuts and no complicated orders for now. I do love the mobile ordering and the app and they do have ♿ handicap accessible parking, restrooms, and seating.
… moreRuth Lopez
The coffee was good but the service not as well. Staff kept walking around as if she couldn’t see me at the drive through window. I continued to wait until her coworker finally help me with putting my order.
… moreSB Khan
If i say this is the nicest Dunkin’ Donut i have been to i wouldn’t be wrong. Such a friendly staff and its inside a convenient store alongside Subway.
My daughter wanted a tuna sub and this was the closest thing to us while we were in kernersville and I’m glad I visited this place.
Wide selection of donuts and coffee. We got a few donuts and i got an iced coffee.
I also bought a cute Dunkin’ tumbler.
Highly recommend this place.
… moreAmbrose LeClair
Just now, 2/4 around 9:30, I waited 20 minutes at the drive-thru, when it was finally my turn, nobody on the intercom said anything. I went over to the window. Someone said” there’s someone at the window” I proceeded to wait another 5 minutes, I finally got the hint that nobody was going to come and talk to me. So I spent almost 30 minutes of my morning before going into work waiting for nothing. At least have the courtesy to talk to the customer and let them know what’s going on if you’re really busy.
… moreKristal Colector
Terrible service every time I go. My order is always wrong. I alway do a mobile order and it’s never done by the time I arrive. I give them a 15 min head start from my drive from Winston salem to Kernersville to pick it up. Sometimes I’ve gone inside bc of the big line they have in drive thru. I’ve have waited 21 min for a simple drink and wrap. Sometime they are out of the product or the toaster/Oven don’t work. The lady that cook the sandwich never wears her hair up or hairnet. just her hair floating all over the food. I work in food service I know better. I have Found a hair before in sandwich. The drink container the go under the bar are always empty. During there rush there trying not restock. Should they have backups. The picture I posted was me waiting inside just for one drink waiting like everyone else. The employees don’t communicate what so ever. Everyone running around like crazy always a mess at the bar counter. Tickets piles up. There’s only I will give credit where it’s earn I don’t know her name, but it’s a girl in dreads she has great customer service and knows my name by hard good customer service. I’m a loyal customer bc I love Dunkin , but there so much to improve y’all have a great spot to have a business.
… more