Mae
This lady in the photo named MARINA was very mean to me. I ordered on the Kiosk and it messed up on my order which computers do. She raised her voice at me and refused to remake my drink or give me my refund. She caused a scene thank God there were customers there who stood up for me. There was no cause for her to be so mean to me. She put misplaced anger onto me and I just wanted my drink made correctly. She needs to be fired and they need to make someone else a manager. The other customer is reporting her as well because that was not appropriate to cause a scene over a customer wanting a refund if you are refusing to remake the drink.
… moreAthena Yang
Coffee was not what I ordered and neither was the refresher the correct ratio. The staff seemed idle even though the drive line wrapped around the building and the in-store was very busy. Decorations were cute.
… moreAurora Diaz
The service today was terrible. My daughter ordered a hot chocolate, and the cashier, who had slanted eyes, sold it to her. We waited for 12 minutes, and then they said they didn’t have any. When I asked why they charged me for it, the cashier, very annoyed and in a bad mood, made a hot chocolate for my daughter. Because it was hot, I didn’t realize that she had only put plain water in it. The chocolate had absolutely no chocolate flavor. They need to train their staff because customers come to buy, not just to ask questions, and they deserve to be treated properly. If they can’t treat people with respect, they should find another job, because they’re earning their money; they’re not working for free. They need to learn how to treat people and not be so bitter. Let’s be considerate of how we treat others.
… morejackie Young
I just left this location on a Sunday morning ordered 2 medium black hot coffee with 6 creams and 6 sugars on the side instead of cream and sugar on the side they put all the cream and sugar in one coffee and only rung me up for one coffee I’m not sure what the problem is at this location but this isn’t the first time they messed up on my order. I will not be coming to this location again. I tried calling to speak with a manager no answer. I’m beginning to think that there is a language barrier at this location.
… morehafeez ahmed
I am a regular customer, but this Dunkin’ consistently mishandles mobile orders. My app orders are often not ready, misplaced, or incorrectly prepared (e.g., adding cheese when I request none). Staff frequently avoid helping, sometimes speaking only in Spanish, making it hard to resolve issues. Even after notifying the manager, nothing has improved. Very frustrating — defeats the purpose of ordering ahead.
… moreYURI JIRON
I stopped by Dunkin’ for their Customer Appreciation Day and it was such a great experience! The staff was extremely friendly and welcoming, which made my visit even better. The wait time was very short, and everything was quick and efficient. It’s always nice to feel appreciated as a customer, and today Dunkin’ really delivered. Great service, great atmosphere—thank you for making my day!
… moreAnne U
Every time I go to this Dunkin it’s a problem. They’re so rude, don’t know how to follow basic instructions, & they are always making mistakes. Scrap this Dunkin staff entirely please especially the manager lady Mariana or whatever her name is. Very condescending & has a bad attitude.
… moreConor Grew
Painfully slow experience in all regards: mobile ordering, drive through, or counter ordering. Food ordered is often incorrectly prepared.
… moreJasmine89
I paid $12.40 for for a breakfast sandwich and hash browns only to receive a plain bagel with loads of cream cheese. Crying because I spent my last on breakfast just for them to mess it up! Never again.
… moreZachary Keith (Dr. Keith)
I have to edit this review. This place is perfectly willing to advertise falsely. These signs are already up, but after I ordered and saw that I had been charged full price, I was told that the promotion isn’t until tomorrow. The shift leader wouldn’t honor the advertised price, but insisted that I pay full price. This is on top of their insistence that they charge more for a half dozen donuts than they do for six donuts individually. Each donut is $1.09 but a half dozen is $6.99, or $1.17 each. Beware this place and its willingness to cheat customers.
The donuts and drinks here are fine and about what you’d expect from Dunkin’ Donuts. The service is inconsistent. Some days it is good, while others it is slow and sloppy. When I’m in a hurry, I have to be careful not to be caught in the drive thru for 10-15 minutes and the line inside isn’t much better on those days.
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