KT Haskins
I’ve only ever been through the drive/thru and to say staff is less than thrilled to be at work is an understatement. I hope it’s get better for them. This is the true meaning of I hate it here.
… moreRichard Falcone
Service was very quick and efficient today at Dunkin’ in Dunkirk, Maryland. I placed the order (two coffees) on my app, got in line at the drive-thru with just one vehicle in front of me, and by the time I got to the window my order was ready. The server smiled and greeted me, which is good for customer service.
… moreMayrim Perez
The food was average which is expected of Dunkin’ but I cannot get over how dirty the store was. An employee almost fell after slipping on the water mess. There was garbage and water on the floor. There were no napkins or toilet paper. The tables were dirty.
… moreB T
I did a mobile order. No one ever came out I went inside they told me they couldn’t make either of my drinks cuz the machine was down and she was like you have to request a refund on the app and I asked for assistance and she said I don’t know how. Like what. So I’m trying to figure it out and they are asking for proof I didn’t get my items so I ask for the manager and she was like why can’t you get your drinks and I said idk that lady said the machine broke. She added ice and made both my drinks. That girl was just pure laziness and sitting there talking shit with another employee. All the counters were covered in mess and they didn’t even have regular coffee available. Manager was apologetic and got the job done. But that was some bad service and a disgusting environment to have food prepared and also somehow there was queso on my bagel…
… moreRachel Foster
9/28/25 sat in the drive through with 4 cars for 20-30 minutes. Entire menu screen in the drive thru was black. All I ordered was 2 iced coffees and a wake up wrap. Finally made it up to the window and my order still wasn’t ready. I asked the lady working the window what was going on today? She said “we are just so busy”. It did not seem bust at all only 4 cars in the drive thru and I saw about 3-4 workers inside. Then she hands me the screen to pay and says “you can leave a tip if you’d like”. After 20-30 minutes in a drive thru I will not be returning to this location.
… moreAlvin Dockett
This Dunkin is just terrible. The service is incredibly slow, even with a mobile order. The so-called hot coffee is always cold, and the food is not good at all. The store is not clean, the floors are always sticky and littered, and the bathrooms are not well-kept.
… moreMichelle (Purple Reign)
Prices and food are decent…HOWEVER, service is absolutely awful. Everyone is pretty friendly, but they just can’t seem to get it together. After sitting in the drive thru a few times for 20-30 minutes, I decided to start going inside for possibly faster service. Unfortunately, that was worse!! Not sure who does training, but they may want to consider having someone from corporate to come out and help them…just a thought
… moreStephanie Vann
Employee made fun of my voice and coworker and she laughed. When I confronted her, she admitted she was making fun of me. I usually leave a nice tip but left nothing. Very unprofessional. I will not visit this store again.
… morem daniels
My experience here today was AWESOME! I usually stop at this location before going into work and get the same: strawberry frosted w/ a large hot coffee. We actually had a few flurries of snow today and I wanted some coffee to complete the mood. I arrived at the drive through as usual and my order was taken promptly. As I arrived to the window for payment I was great with a high energy associate so said they were out of strawberry but could substitute for vanilla or chocolate. I was sad because strawberry is my favorite flavor. GAGE then stated he will throw in a second on the house! I didn’t decline and got one chocolate and one vanilla. Thank you for the wonderful customer service and I will be back!
… moreMskimmie
Drive through took forever. Completely unacceptable. Woman on the speaker sounded like she was half asleep. Drive through designed to get you stuck in the line so they can be slow as molasses and still get your money.
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