Rishith Gundavarapu
I ordered for a large matcha latte with less ice and more than half of the glass was empty. I asked why is it like this the reply was there is less ice so that’s the quantity we give for large. If I wanted it to look full they would add ice which means they are just selling a glass of ice. This was never the case with any other Dunkin
… moreNichole Rachael
If I could give them less stars I would!
Let me first syart by saying, my daughter and I always look forward to our thursday morning girls coffee dates before school. A few years ago I got diagnosed with POTS and a cardiac issue, I cant have caffine anymore, however I still enjoy the taste of it. Today we went through drive thru and I specifically asked for a decaffeinated iced, latte, they handed me a hot extra espresso shot latte…. I called them and said I specifically asked for decaffeinated that I would never ask for espresso and the GM argued that she heard extra espresso, that’s not something id ever do bc I will have heart palpitations for it. When I came.back to get a new drink she was so incredibly rude and continuous argues with me. I did end uo getting a new drink but I think we will be choosing somewhere else to have our morning dates for now on. Staff is so rude in here and they were irritated that I even asked for them to remake it. Ive never been so disrespected in my lifem usually I love leaving good reviews but this out a bad taste in my mouth. I get things are hard out there and some.people dont like their jobs, but at least treat people correctly when they did nothing wrong and you got the order wrong.
… moreDamian Todd
Since when did “less ice” mean “less drink” but full price? Never dealt with this before but whoever the old lady was is very rude when saying this what you get.
… moreDesiree Mcfarland
This used to be my favorite Dunkin until about 8 mths ago. The coffee is ALWAYS nasty. The food is never made correctly. The older lady at the drive thru window is nastier than the coffee. I used to go every day now I will drive to the Greensburg location out of my way to bypass this one.
… moreJohn
This Dunkin’ is more consistent than most when it comes to the flavor of their drinks. They are always fast to get through the line and drive-through and always have friendly staff. From the drinks, to the donuts, to the breakfast sandwiches, everything is always good at this location. I would recommend this Dunkin’ over others in the area.
… moreRonald Lockwich
1. They are too worried about drive thru times, at the expense of order accuracy. Multiple times at this location have I ordered a coffee with flavor/sugar ad-ins and they have not put them into the coffee. 2. The location manager also needs to work on customer greeting for drive thru staff—these people are some of the first people we interact with in the morning to start off our day. It would be great if the first person I talk to was more bubbly, cheerful—you can’t even get a thank you or you’re welcome out of drive thru staff. Completely miserable.
I’m sure this location is performing great at their metrics in drive thru times, sadly at the expense of customer satisfaction.
Thankfully, I pass Irwin, North Versailles and Forest Hills into work, so it’s no loss to me not to visit this location as North Versailles operates extremely well and staff is always pleasant!
… moreSarah Price
I literally just stopped for a quick bite through the drive-thru during a road trip. Food was haphazardly thrown into my bag, sandwich torn apart cheese thrown on top of the rapper, didn’t have time to turn around and go back. Usually I don’t mind but there were no lines and no reason to be this careless. Yikes
… moreYvette Hausleben
Clean and best frozen coffee I have gotten in a while. Just a quick stop well worth the stop off the highway!
… moreHeather Lee
Ordered online to pick up ,through the app, arrived to get my order. Had to ask for the donuts that were on the order. I was told they were out of them.I asked for a refund since I had paid through the app.I was then told I could make another choice which I wasn’t interested in doing. Then basically had shoulders shrugged at me and told I’d have to send an email to try to get a refund. Extremely poor customer service and business practices. I’ve had similar situations where my items weren’t available and it was credited back immediately. It’s worth driving further up Rte 30 to Jeannette and avoiding this location.
… moreChristopher Jones
Drive thru worker was very friendly and timely. This is the third time that I ordered an xl and was shorted an inch. I admit, yes, I have a bigger fish to fry in life, but I had time to text my frustration… came up short on the expectation.
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