C Murphy
Ordered a coffee, was told they couldn’t make it cause their machine was down, and was refused a refund when I told them to cancel my order. They also had the audacity to tell me they couldn’t print a receipt for my order, until I asked them to give me the piece of paper they attach to all online orders (also known as a receipt), to which they begrudgingly complied cause they knew I was gonna complain, and rightfully so. Their corporate knows about their shenanigans, and is working on getting my full refund and MORE.
… moreGabby Santos
Loved it! Workers are super nice, very understanding! Very clean, Donuts are fresh and coffee
… moreClaire Elisabeth Elliott
The Boston Cremes were spectacular! Full of Bavarian creme, just like they’re supposed to be. The staff was courteous, helpful and fast and the store was clean and ready for business. Definitely worth the trip! Thank you.
… moreJennifer Cronin
Loving the fresh new look! Everyone there is so sweet and excited to be a part of it. The cold drink taps are really neat . Oh, and all the tables have outlets!!
… moreP S
11/30/24 I normally enjoy the coffee here but on this day it was not that . Ordered three coffees totaling $19.35 . All three came out lukewarm at best . Sent it back to the unhappy girl at the window . Second time came out hot but they never put the flavoring into the coffees . I guess that was my punishment for complaining . Be careful of this Geneseo location as weekend staff are a problem . I plan to try Tim Hortons again .
… moreKatey Mance
I just had the worst customer service experience in my entire entire life today with this dunkin. We went thru the drive thru & told the person working the drive thru that we had a mobile order & she said “okay?” like in the rudest tone & i asked if i could make a seperate order & she mumbled “well that’s complicated to do things” like are you kidding me? It honestly made me laugh from how rude she was.
… moreCaitlin Roos
Order is always wrong, coffee never tastes like anything but water. The staff is some of the rudest women that its even been my displeasure to interact with, and the group of creepy old man that sit in the corner and shout obscenities at the college females that come in the store is frankly disgusting. Really wish Dunkin was a chain restaurant so that something may be done about this, but management in this area doesn’t care and I doubt that there will ever be improvements.
… moreMikey
3/4 times my order is missing an item or the item is wrong. Shouldn’t have to check my order every time I go for something simple as sandwich topping or a drink add on.
… moreSkyler Klimow
I’ve been here many times and they never get my order wrong. I order online for a walk in and it is always ready when I show up. I specifically cant have cheese so I other my sandwiches without cheese and they always get my order correct which is so relieving. The workers are nice and always busy, the restaurant is very clean, and food comes out fast <3
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