John Hu
Recurring issue of slow service and prioritization of online and in store orders vs the drive thru.
My visit today took a combined 18 minutes. I pulled up and waited 2 min to get to the ordering speaker. Waited another 2 min before having my order taken. Spent the next 14 min waiting in line. The car ahead of me bailed and that’s when I knew I should have followed.
When I got to the window I watched as they slowly processed orders but none of them were mine. I watched 7 new walk in orders get fulfilled before receiving mine, along with multiple online orders. Their priority is not set on timely service and honestly after all that half my hash browns were still partially frozen.
Support a small coffee shop like sweet arts or go to Tim Horton a few hundred feet away.
… moreChelsey Aten
This Dunkin is terrible now. They refuse to make drinks the way that you order them. They won’t fix them. And they’re rude about it. They messed up my order 3 times and wouldn’t fix it. It’s written out on the sticker on the cup what’s supposed to be in the drink. This isn’t this hard.
… moreChristopher Greene
Staff were rude and unresponsive, after being treated like a number instead of a human I dont care how good the doughnuts amd coffee are. Be respectful and tentative to your customers. You are in customer service for god sakes!!! The manager was a joke hope youre reading this and know who you are!
… moreWill Halling
I ordered theHot peppermint mocha signature latte and I had to come here and say the girl who made mine did an amazing job this is probably the best one I’ve gotten from Dunkin thank you for making my morning shift a little brighter!
… moreTammy D
Never seem to get an order right!!!
Ordered a large pumpkin spice ice coffee with cream was given with NO CREAM also ordered two orders of stuffed bagel minis COOKED EXTRA was given 1 order and NOT cooked extra
Apparently you need to hire people that care and listen to orders
Not that this review will do any good because they were sent an email about a month ago for a messed up order with zero response
… moreAudrey R
Usually I really enjoy this location, but when I pulled up to the window the woman was on her phone. No issue, but she got my order incorrect. Again, I wasnt terribly bothered about getting green tea instead of lemonade in my refresher. But then I looked at my bagel, which had the smallest amount of cream cheese you’ve ever seen.
… moreCarl Hyde
Waited in the order line for 5 min with a vehicle infront of me. No one taking orders. Finally our orders are taken, get to the window and the lady as counting the entire drawer. Counting every penny nickel dime. 2 more vehicles behind me now. My drink sitting next to her. She doesn’t even acknowledge me. After another 5min of waiting while all the other employees stand behind her looking at me, I had enough and left. So unprofessional and rude.
… moreDevin Brown
One of my coffee got messed up by my mistake and the kind service worker Genesis was amazing and fixed it with smile!
… moreK Sobiesiak
I am blown away by how kind and attentive all of the employees are at this location. I mistakenly thought I ordered extra cold foam and I didn’t, but they still gave me more to make sure I was happy. The manager (I believe her name is Jen) is very nice. She and the rest of her staff made sure I was a happy customer.
… moreDallas Jones
Honestly, I try not to be rude to service industry workers because of the fact their job is hard (dealing with customers and such), but this establishment doesn’t even try to hide their miserable attitudes and genuine stupidity. I’ve worked down the street from this Dunkin for 3 months now and will go every day before work for a coffee or food. They have NOT ONCE gotten my order right. They’re always rude, never tell you your total, and are overall awful with making and handling anything they hand out that window. If you really care about your Dunkin order, go another 2 or 3 minutes down the street. At least that Dunkin trains their employees correctly.
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