Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Liverpool, NY for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Long-running chain serving signature breakfast items & a variety of coffee drinks.
dray Y
I don’t usually write bad reviews as i myself work in the food industry and know it can be difficult at times but everytime i come to this location i have a terrible experience. For some reason they can never get my order right and i genuinely just think its an issue of not wanting to work. Today I went for a simple plain bagel with veggie cream cheese, not only did i not get the veggie cream cheese but they literally just put a slither of cream cheese on it, no joke there was like half a teaspoon on cream cheese on it. I ordered at drive thru and at first glance i did notice the worker taking my order on her phone. I didnt think much of it but after having another bad experience it makes sense to me that these workers simply just do not care. I went back inside after driving 15 minutes back to the location to get a refund and the lady that took my order at drive thru was at the register and i voiced my concern that id like to speak with a manager for a refund and showed her my bagel. Her response was calling the manager while scrunching up her face at me, ok whatever, i dont understand the attitude when she clearly saw the bagel was not to be sold like that. Lucky the manager helped me out and the experience wasnt bad because i was being super nice about it, but the whole vibe was just off!! This location is just attitude and workers who dont want to work there, i get it, no one wants to work but atleast try!! or fake it until you make it because people are spending their real money here. Will not be coming back to this location at 7645 Oswego Rd.
… moreSnc
They are very rude at this Dunkin and they never get the order correct, seriously how do you mess up every time on a mobile order ,you literally have to read the directions of the drink and whatever food you get , let’s say if you get a coffee with cream and a wake up wrap and two donuts , you get to the window and they give you the coffee and wake up wrap but they forget the donuts and when you tell them they give you an attitude and when you go to drink the coffee it’s a black coffee they forgot the cream or if you get a iced drink with 4 milk and 3 of the swirl flavors and you get it and it barely has milk and they put in the unsweetened flavors and the drink taste bad and when you tell them they give you an attitude. They really don’t care at this Dunkin they are only there for a paycheck.
… moreBetheny Witherell
The worst Dunkin around. Ordered twice from here by mistake (I live near 3 and the addresses are similar when I order online), the first time I ordered 3 Boston cream and 3 Kreme delight donuts and the kreme delights had absolutely no filling. I was so happy when they swapped out vanilla cream and headlights and replaced them with the kreme delights because I have a sweet tooth and frosting filled donuts really do it for me. The Boston cream had very little filling. The second order being not even 12 hours earlier, my cat passed away and my boyfriend ordered me donuts while I was sleeping and again they looked like absolute garbage with lack of filling, like not even a 1/2 teaspoon, and they tasted stale! No wonder Donuts was dropped from the name, at least at this location. A sweet treat would have been some kind of comfort to me after the loss of my cat and my boyfriend chose YOU and YOU SUCK SO BAD AT BEING A BUSINESS. People are return customers because it’s an experience and creates memories or it’s just great products but you failed. Not only are your prices justifying spending my money at Wegmans for donuts but it’s insulting when I don’t even get a close to quality item.
… moreAddie Ameigh-Coggen
staff was rude, rolling eyes and miserable. they made my drink wrong (i ordered a refresher with sparkling water and they made it with normal water) they lied and said i was wrong. there are clearly no bubbles and staff was rude
… moremerkky .03 (merk)
if i could give 0 stars i most definitely would. i ordered 3 drinks , two iced coffees and one frozen coffee. the frozen coffee was fine i guess but the two iced coffees most definitely were not. both the iced coffees tasted like whoever was working decided to put whatever amount of what was asked to be in the drinks in both of them. one of them tasted way watered down which makes no sense because i requested less ice in it. and the way the drinks were delivered was not the proper way that they were supposed to be delivered. all three drinks were in a cup carrier with the dating stickers ( for dairy , swirls , coffees etc. ) on the top instead of in the sealed dunkin bag.
… moreMarials Potions
I never had such an experience, the staff is never happy. I spent 40 bucks on at this place and the food was disgusting! Hash browns was old and mushy, chipotle, wake up wrap had rock hard hashbrowns on them. My donuts was wrong and my refresher barely had green tea in it. Idk why this Dunkin is still open. It don’t get any better and they never have fresh food !!!!!!!!
… moreAlexzandra Sullivan
I order daily, as I work down the road. My last 3 or 4 orders, Doordash has had to refund me because this Dunkin can’t be bothered to warm up a simple crossoint. I order today and call right after my order is placed to see if I can make sure my crossoint is toasted for once(I NEVER mark for untoasted, I’ve checked as mistakes happen) whomever answered the phone today (12/19/2023 @ around 9:50am) tried assuring me multiple times that it’s impossible for my crossoint to have not been toasted multiple times in a row, even after telling her I have clear pictures of unsliced and untoasted crossoints on different occasions. Just own up to the damn mistake or just say ok, will do! Why argue? Hence why you were hung up ma’am after I said ok, thanks. No, this isn’t a big deal, but quite irritating to be called a liar basically over a $3 untoasted crossoint. I tip the drivers more than that
update! – order came, guess what?!?! STILL NEVER TOASTED, COLDER THAN OUTSIDE! Then the manager tried telling me i have to mark ‘toasted and sliced” after the previous person who answered says it comes toasted unless marked otherwise. What the heck is wrong with this restaurant? I can’t even order from another dunkn when I’m at work!
… moreVidal Martin Gutierrez JR
I’ve been having so many problems lately in the morning specifically sometimes no one is there the coffees are made wrong they don’t repeat my order just bad service a attitude what else can I say
… moreMckaylah Wilcox
Dirtiest Dunkin I’ve ever been at. They barely clean and take care of the store. They don’t wash hands. And they are a frequent flyer for the health department !!
… moreBella Cubero
I live right around the corner, everytime I come here it’s terrible service I always get attitude at the window, eye rolling, and aggressive attitude. The drinks are never made correctly. I ask for light ice everytime and they give me more like extra ice. I get home and there’s about a quarter of the actual drink in my cup let alone the drink always tasting disgusting and made incorrectly. There hasn’t been one time where I have went to this dunkin and my drink wasnt made disgusting, or incorrectly. They don’t know to listen. Just bunch of girls sitting back there talking and laughing. Worse dunkin I’ve ever been to. (Also I always have to either go back to get it fixed or go to a different dunkin) which I also receive attitude if I go back to get it fixed. Other Dunkin’s that fix my drinks say that this dunkin is absolutely terrible and very dirty. Never again will I be coming here, waste of money, time, product and service. Learn to make your drinks correctly
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