Joan McCloskey
Every time I go to this location my drinks are always filled 3/4. Why am I being charged full price?? The customer service is very unfriendly and if you ask for a cup carrier they act like it comes out of their personal paycheck. Management sucks at this location!
… moreChris
I rarely ever leave reviews but had to say this Dunkin was so convenient for us since it’s close to home, but honestly I’ve had too many poor experiences rather than good. I’ve given them more chances than I should’ve. I’ve found hair in the cream cheese that’s on my bagel. I request my kiddos bagel “not toasted” because they have sensory issues. Too many times the sticker will literally say not toasted and it’s steaming hot out of the bag. Our most recent visit I got my kid a plain bagel and it looked and felt like an old, over toasted bagel! So gross! But lo and behold there was hair in the munchkin box I also purchased in the same order. The staff is always unpleasant too! Will not be returning to this location anymore after this last visit!
… moreKaroline Anne
Stopped here one early afternoon on my way to visit some family, ended up wishing we had just stayed in the car. The place seems to be run by a teenager and a bunch of untrained employees. I’m not one to complain, but when the so-called manager is sitting on his phone, laughing, while his employees can’t seem to make a single drink or food item correctly, I have an issue. Not only did I spend over $15 for two drinks and a snack, I was also made to wait over almost 20 minutes for a toasted croissant, which they forgot the butter on. If I could, I would request all of the staff at this location be retrained and management replaced. In addition to my issue, I watched three other customers need their drink to be replaced or remade due to incorrect order-taking and completion. Of course, the cashier had an attitude when corrected… chewing gum while her acne flaked off of her face. Hygienic much? If the manager spent less time talking and being rude, I’m sure his employees could do their job more effectively, maybe with a little less snark next time? I’m never spending my money here again and I hope no one else does either, considering all I’m seeing is negative reviews and bad experiences at this location.
… morejerrid
The service in this establishment in the past week has decreased horribly the product quality has decreased and effort put in. The staff doesn’t feel welcoming, or motivated, the only two employees who make this place seem welcoming are a girl with a blue shirt and a tall guy other than that almost all of the staff and managements don’t seem to care for their customers or each other.
Honestly the food and drinks are mediocre and most of the time they get my orders wrong or they come with some sort of mistake and it seems like the ones who manage or own the place don’t really care for their employees even if there are rude customers. Their hiring decision’s for the type of people they decide to be in their team is also questionable always with someone who cant do their job right even though i may see them for weeks or some who just don’t have common sense.
Overall quality of the food and drinks are poor, management and owners are not ever present or instead just not being helpful and honestly creating more problems for their employees.
… moreJanelle Ramirez
It was my first time coming here on Jan 23 2025 and I’m appalled at how some of the staff talk and behave. I understand making drinks is difficult as I used to work for Dunkin back in 2017-2023 but still knew that there was a time and place for specific behaviors. Callouts like “stop making drinks!” Or “this is bullshit!” are unacceptable. I am also surprised with how low they serve the coffee, not even up to the trained fill line. And the way the staff talk to their leaders is just not okay.
… moreJeff
We stay nearby for the weekend, got coffee and breakfast here Saturday morning and It was great. Went for coffee again on Sunday morning. We ordered dunkin midnight both times. On Sunday we definitely did not get midnight, very disappointing to discover this afternoon getting back to the hotel. Had to go back out and visit the nearby Starbucks for some good coffee.
… moreBobby Matthews
This is by far my favorite Dunkin to go to in Dutchess County. Employees know me by name and say my order before I even open my mouth at the drive thru. Highly recommend.
… moreMatt Wennersten
Horrible, i don’t understand how someone could mess up an order this bad. I ordered a bacon egg and cheese on a croissant and got bacon only… 2 plain bagels with cream cheese and i got 2 bottoms of an onion bagel with butter, and they didn’t give me the other bagel. I can’t even imagine how this is even possible
… moreAngelina Gomez
Hash browns were hard & cold. Ordered an iced coffee, saw something in the drink at the bottom… Don’t remember asking for plastic. The worker at the drive through looked high & distracted with other coworkers. I do not recommend coming here.
… moreruben alarcón
They always mess up my drinks. I think is my fault because I keep coming back hoping the best from them
… more