Edward Uzhca 2
I ordered this refresher today as well as three other drinks for my co-workers. I started drinking the drink and realized WAY TOO LATE that there was a freaking COCK ROACH in my drink. This is DISGUSTING. I went to the store to complain. They did not solve this issue. This is unacceptable. They said they would refund my order only if I promised to not call department of health or put any complaint. That is unacceptable customer service. Spoke to two upper heads. One of the rudely hung up the phone on me after we couldn’t solve the issue. Be aware of where you purchase your morning coffee!!!! This is disgusting. Lady in the front was very nice with trying to offer me free food for a month or the new wicked munchkin tins. Managers did not allow it. Even told me it was just one time …. ONE TIME IS ENOUGH. CLEAN YOUR STORE
… moreErika Espinal
Customer service is pretty great when it comes to the male staff in the back. friendly every time I go, fast & efficient.
Now the donuts are questionable.
Bad quality I would say.
Never seen donuts done like this ever with such poor filling yet charging full price.
If you go to the west Hempstead one,
The still serve REAL donuts A++
For example ↙️⬇️↘️
And I’m sure still looking for the jelly
… moreGods Child
This is by far the worst Dunkin’ location I have ever visited. The staff was extremely rude, and the cashier repeatedly attempted to cancel my order after I scanned my Dunkin’ app. I asked why this was happening, but received no explanation. He attempted to cancel the transaction three separate times before finally allowing it to go through.
This type of behavior is unprofessional and unacceptable, especially at a brand known for quick and courteous service. I truly hope management addresses this issue to ensure a better experience for future customers.
I also asked the employer to toast my bagel bites and when I got to work it taste like he just took them out the fridge and put them in the bag.
… moreMarissa Redes
Laura is the best person here! Always so nice and friendly. Greats everyone with a smile. Half the time she’s alone, and she does a great job at it with multitasking. She’s always trying to keep the store clean and presentable. She makes my food and drinks to perfection. She deserves a raise or to even run this store!
Fire everyone and hire more workers like Laura! She’s the best of the best!!!!!
Other workers on the other hand are rude and nasty. Half the time the other workers don’t even wear gloves !!!! So nasty! I only come when Laura works.
… moreLindsey Webb
I watched the cook used the same gloves to touch raw meat and cooked food. And when I asked if he knew he did that dirty stuff he goes “you don’t like bacon”. The whole place is dirty and I don’t see how people can eat here
… moreNadia A
This is the best dunkin!!! Laura is an absolute GEM!! Always so nice and friendly, always greets you with a beautiful smile :)) i go out of my way to come here, just cuz of her!! please keep her and make her manager, shes the only one who knows what shes doing! her coffee comes out perfect, and her store is always shiny and clean!
… moreChristie Liriano
I walked out. Two elderly rude ladies. One was on the phone. The other was yelling at her. One made eye contact with me then proceeded to talk on the phone. I waited about 2 minutes then left. The gentleman ahead of me had left as I walked in. Now I know why.
… moreMoises RS
Just stopped by here 3 days in a row for breakfast. They make good wake-up wraps, and they even include ketchup in the bag. I always ordered ahead on the app, and the orders were always on time. I only ever saw one employee making everything and helping pick up customers like me, and she was nice and attentive. The napkins/straws are always well stocked, and they put the morning news on the TV which is a nice touch.
But I did also order iced coffee all 3 days and it always tasted bitter and sour. It was giving river water. I tried different flavors and less ice, but it never got better. Defeats the purpose of the $2 deal in the app, and the coffee in the morning is the most important part! I don’t feel good about going back if I can’t expect worthwhile drinks. I also agree with another commenter who said the jelly donuts are barely filled with any.
… moreNajee Daniels
I ordered Munchkins (7 for $3+tx), wasn’t the freshest since they make there bakery items in the morning.. but it was a good snack to go..
… moreSavi Flo
Terrible customer service who ever is the owner making more money then the business. Only two employees on a busy day every day. Can’t hire more employees to give us great service. Can’t wait till there’s another Dunkin to compete with them on the same block cus this Dunkin ppl sucks new Owner should be replaced for sure or another Dunkin also the cooker on his phone and don’t pay no attention to what his doing
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