Thomas C
*Not Recommend* **Service Could have been much better** *Coffee was Hot* *Vanilla Cream Donuts Were all Smashed*
We were disappointed when we tried to order hot butter cookie coffee and they told us they only have the cold brew and no cold hot brew like they were annoyed that we even asked (being sarcastic, that’s not very professional to make fun of customers) we’ve had the hot cookie butter coffee at other dunkin stores.
We ordered the Moch Mint hot coffee and it was disgusting, not sweet at all, we also ordered a large original hot coffee triple cream & triple sugar, well the cream was there however there was no sugar.
We ask why were all the Vanilla cream Donuts Smashed like someone sat on them or just squeezed them in their hands the staff member replied “that’s just how they came off the truck”, bot sure why they would accept them in such screwed up condition where’s the quality control?
… moreYessica Herandez
Their dounuts are amazingly good and so are the drinks plus they have never been rude or anything like that
… moreJason Sztarkier
Constantly get app orders wrong. Frozen coffee I got from them tasted terrible (almost like a cleaning solution). Employees generally don’t have any idea what’s going on especially if there are numerous customers. Coffee rolls are abnormally small and when I mentioned that to them they replied “we don’t make them here” Highly suggest going to a different Dunkin’ if possible.
… moreMixing Reviews
As of 3/2/26 the place is currently under a massive renovation & not open! Hopefully the service is better when they reopen
… moreSage Rosario
The lady with the white hijab working with the tall man today at 1 pm was so rude and messed up I went to order a day dream refresher with my husband and she gets mad at me that she ends up just making the lemonade she’s like well I asked you lemonade or green tea so u should have known first off I don’t work here how am I supposed to know I just told you what I wanted she rolls her eyes and says I made the drink at the end I get it now I’m getting ignored by the male I just wanted some ice he completely ignored me after I said excuse me he walks away she comes u want ice u pay 27 cents for it and I’m like oh never mind I didnt think I would have to pay for ice missing in my cup but ok I guess she ended up making me cry bc of her rudeness I told her she is extremely rude and her attitude is so terrible to the customers not only me but she’s is making everyone’s order with attitude it honestly ruined my day I think the managers should have a talk about customer service here you don’t know what people are going through and for you to start arguing with them about a drink you messed up is crazy I was super polite about it I use to work in fast food I get mistakes happen but you never blame a customer for something u did wrong just apologize and make the right drink I said the right order my husband and people around heard me she just choose to rush the drink
… moreSteve Cresswell
A picture is worth 1000 words.
I ordered a Signature Latte – Carmel Craze. I got a cold version instead which isn’t a problem… but look at this thing!
Asked if they could please remake medium and hot with less milk. She replied “This is what you order…”
I took it and walked out. Dumped it down my sink and I won’t go back.
… moreMargarita Rosario
The worst customer service there is the short lady absolute attitude towards us was insane not to mention I’m pregnant she was so rude to me something that ruined my day will never be going here they need to fire her immediately she probably only got hired here bc of family which is why she so careless about her job we are paying money for our drinks money that pays ur checks and you constantly mess up our drinks the people of Monroe of tired of this place hire new people please!!
… moreMirella Navarrete
Just got coffee here and it looked weird upon on approaching them regarding the matter. They said the cream isn’t expired but they let the foam sit out. This never happen to me till now they didn’t even attempt to fix the matter or try to accommodate me when I stayed this.
… moreAllison
i was chatting with my friend and out of no where a worker shouts at us to shush and then a minute later shouts out “QUIET”. we werent being very loud but i guess that since the place is really quiet other could hear but we were not being very loud. it was literally out of no where, rude, and embarrassing
… moreAngelica Brucelis
Worst Dunkin ever!! Expect to wait 20 minute for a mobile order while people who ordered 10 minute after you get served first. Had to ask workers for my order and they couldn’t even find it until they realized they had done it already but had it sitting behind the counter for 5 minutes. Never again!
… more