Sophia Sanchez
I came for my breakfast this morning and Thomas was so helpful & efficient !! He recommended the new munchkins and they were so so delicious!! It is hard nowadays to find people who actually make good coffee but it was perfect !! His attitude & patients brightened my day , I truly look forward to coming back.
… moreMax Pfennighaus
My favorite Dunkin donuts ever! Some of the friendliest staff I’ve ever encountered. Perfect for every occasion! Sometimes I have to work, but charging is not an issue with this Dunkins AMAZING charging accessibility! 10/10 all around, and highly recommend!
… moreLauren Watts
Save money and waste time here. Drive thru was busy so I went inside. I thought it would of been easier boy was I wrong. I was ignored and its not like it was busy inside. I ordered one thing and their computer froze. Instead of the guy using the other register next to him he uses the one at the drive thru. A girl coworker walked over to the drive thru register and start pressing buttons. Everything got screwed up so l decided to cancel my order. I tried to give them some business and this is how they treat their customers. I would rather travel a million miles then go to this place.
… moreconnie tomasello
If I could give zero stars I would !!! the staff makes you wait till the lines pile up in the drive through with no customers inside and 4 employees … they don’t acknowledge the customers… they ruin the order every time and are rude ! I have called corporate multiple times the service was so bad… I go to McDonald’s now because I’m done it’s not even worth it
… morePaul Williams
Place is operated by kids. Drive thru takes over 15 minutes to get a simple order. If you go inside, you’re completely ignored by the staff there. I would rather drive further down route 6 to the the yorktown location then to deal with them,
… moreAlexa Iacuone
I visited the drive-thru at the Mahopac location on 8/15 and placed an order that included egg bites. When I checked my bag before leaving, I noticed they were missing. I let the employee know, and she told me they weren’t in the system. I explained that I did want them, but she said I would need to either drive around and wait in line again or come inside the store.
I am 34 weeks pregnant and had my 2-year-old in the car, so I expressed how difficult it would be to either drive around and wait again or get my toddler out of the car. Instead of finding a solution, she repeated that I could not wait there. I ultimately said “forget it” and drove off without the food I ordered.
This experience was frustrating, especially as a pregnant mother with a small child. A bit of understanding and customer care — such as offering to bring the item out — would have gone a long way. I hope this feedback helps improve service and consideration for customers in similar situations.
… moreAndrew K
Want to know how the world today is so messed up? Just take a minute to stop by and see for yourself!
The crew here today (4-26-25) was absolutely atrocious! Drive up and ordered an iced coffee with skim milk, and a regular coffee w/sugar on the side. Only thing they got right was sugar on the side! Kid at the window hands takes my card, returns it, doesn’t even ask if I want a receipt. Then hands me my order, first the iced skim that was so dark, was almost black. Then hands me another iced coffee (?) and says skim milk. I informed him that it was supposed to be regular w/non-skim. He looks at me with a smirk and asks “do you really want to send it back”… Like??? Really? Well, I respond it’s not what I ordered. So he goes, returns with the iced coffee barely a minute later, it’s lighter, so they just put more milk in, and it’s still iced coffee! Not a hot regular… You can’t make this stuff up!
Man… I didn’t have the heart to tell him this exactly how ridiculously moronic that was…
And can now understand why customers throw their coffee back! I didn’t, lol, but maybe it would’ve woke these kids up!
There was nobody on line in the drive thru or inside, and it still took minutes for the order, etc. Just terrible service, ridiculous attitude and a reason why I don’t usually frequent Dunkin… Won’t any time soon either.
… moreJohn
The service in this place is pretty bad. I feel I should give this one star but I do rarely the nice person there.The staff is almost always rude and just seem like they could care less. I use the on the go ordering and it still gets messed up. Also it takes forever to get. When you tell them they made it wrong/a mistake you get a worse attitude. I only go here when I’m desperate. I usually drive to the other side of town as that one is so much better. I hope management changes or something changes here before it’s too late.
… moreCatalyst EDC
Steer clear!!!! Would’ve given this place no stars if I could it’s absolutely gross coffee is disgusting and customer service sucks no one is properly trained or cares New Ownership and management is drastically needed
… moreYas S
My first time here since I was shopping at Stop & Shop. The drive thru is very fast and the manager Mariah was very friendly and attentive. Getting everybody moving and on their way. My coffee was just how I like it, they usually get it wrong the first time at other locations. Will definitely be back before my food shopping trips!
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