JCD&SLLC JCD&SLLC
Customer service isn’t good. Theses young lady’s working the drive through need training. We pulled into the drive thru at this location on 2/15/26 around 430pm. Waited over 1 minute before someone spoke through the intercom. I was greeted with ” how can I help you”? I placed order and Waited awkwardly for her response telling me to drive to the window or would that be all? Instead I got the silent treatment leaving me to assume to drive up. Then when I got to the window I then said hello. The girl just looked at me with a blank stare and reached for my card. After taking payment she walked away and came back with my order, when passing it to me I said thank you and again another blank stare with no response. I pulled forward to check the order, took a sip of the coffee and it tasted horrible. I immediately circled back for a refund. At that time I was then greeted by another young lady with a nasty attitude telling me I JUST BREWED THAT COFFEE A FEW MINUTES AGO” and she is sorry but the coffee is fresh as she was getting ready to close the window on me. I had to repeat that i would like my money back and you can take back the coffee.. she cut her eye at me and manhandled the register as she went through it getting my change for the refund. As she gave me back my money I told her That the both of you need to learn customer service. Message to Management/owner. train these people before putting them at your window. Its not a good look for the business. Keep these two behind the scenes. Very rude.
… moreBridgette VM
Love this dunkin donuts. Everytime I order my food is hot! My iced caramel latte is ice cold. But most importantly, theres a young man by the name of Cesar who works there. I can NOT say enough about his overall representation of Dunkin Donuts. It is amazing. And ive been to millions of different locations for easily over 2 decades. Not once have I ever felt the need to leave a review. Let alone a kind one but I feel these are more important than the bad ones. He is super on top of everything in a timely manner and absolutely by far one of the friendliest people ive encountered. They should have him train people.
… moreamber tompkins
This has got to be one of the worst Dunkins in the area! Anytime you come here they never want to do anything the way you order it and if you ask them, they give you an attitude, need something done a little well done? Less ice in your drink. They just do not follow directions and then when you correct them, they give you a complete attitude. The workers are the rudest on first shift of any Dunkin in Old Bridge Sayreville or East Brunswick, I dread coming here. I actually go to a Dunkin’ Donuts farther away because of the horrible customer service here and this one is close to my house.
… moreM Dell
The woman on the drive through did not speak English very well. I bought an old fashioned donut and coffee. Donut was not very fresh, waited about 4 minutes at the drive Thru window for it.
… moreAbhijith Jayakumar
Stopped here on the way home. May I say, this is by far one of the cleanest Dunkin I been to. The ordering machines, the tables the counters were spotless.
The only thing I feel could be improved, wish they staffed appropriately. The poor lady behind the counter was juggling 4 things together. Taking orders ftom the people in store, making their drinks, taking the orders from drive through and also coordinating with the one other guy to operate the oven. 5 stars to her, but 1 star for the manager for understaffing the store
Otherwise the drinks were great.
… moreAnanya Gupta
New, big and clean location with a drive-thru. There’s lots of seating outdoors as well and plenty of parking.
Given the hospital nextdoor – they are always running fresh batches.
… moreSRE Eman
This location Never disappoints, It’s always so Clean they don’t keep you waiting Plus Quality foods ,whether it’s hot or cold drinks. It’s 24hrs & always the same Great service & trust me I work Midnights & it’s tough to get good Service on the midnight shift , I’ve seen it All. They deserve this Excellent review !! Keep Up the Gr8 WorK !!!!
… moreAlexandra Chmiel
I get Dunkin at least once a week, and this is the WORST location. I use the mobile ordering to NOT wait 15 minutes for my drink, and yet the last 3 times, including today, I had to wait 10+ minutes. Furthermore, if I pay $6+ for my coffee to have an extra shot of espresso, I expect that to be in my coffee. Not only did I wait longer than any other Dunkin in the area, but they did not put the extra shot I ordered into my latte.
AVOID THIS DUNKIN! DO NOT BE FOOLED BY THE RENOVATION- THE OTHER ONE ON 18 HAS SUBERB SERVICE IN COMPARISON!
… moreBouncy Bagel
Honestly just feel bad for the guy who had to work night shift on the 4th… guy was extremely rude and i ended up driving off as I didn’t want to risk saliva in my food. Tbh I don’t even blame him u should either pay him more or just close down on a holiday, id be pissed too if I had to make an order for a guy at 3 am on a national holiday, when everyone else is off work.
Been here before and had no problems , hope u take this well. Cheers
… moreSandra Samaan
The girl at the drive thru yelled at me. She was so rude. Very bad customer service. Don’t go there !!!
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