Ruthie P
I ordered 2 bagels, toasted with cream cheese—nothing too challenging. The ordered was keyed in as bagel twists. They handed me the bag with twists and I nicely said there was a mistake. The female making food told me to hang onto the twists because they had made an error. She then prepared the bagels that I ordered. When she handed me the new bag, the male behind the counter called me back when I was walking away and told me that only paid for 2 bagels and that I needed to give back the other bag. I really don’t have a problem with giving back the twists. It wasn’t what I wanted to eat. But, it was the tone he used with me – as if I was trying to get away with something. Like I was stealing from them. The error was on their side. His colleague had told me to keep the bag when I tried to return it to her—and then he treated me poorly.
It was not a good interaction and it would be good for him to check his tone when talking to costumers.
I won’t be returning there soon.
… moreJohn Harris
I really dont know what to rate this dunkin cause the it was almost a 15 minute just to get a coffee this morning which in turned made me late not to mention theyre going up on prices so I stayed in line for a $4 coffee that used to be just $3 And it wasnt like nobody was in a rush to help either, theyre bathroom doors are broken and unusable
… moreCito Martinez
I asked for a light and sweet iced coffee and was given milk with a splash of coffee. I asked for more coffee to be added just to be handed another cup of iced milk. The tiny cashier gave me an attitude and I just threw the iced coffee away. I rather lose the money than go through that again
… moreJoseph Prescott
They got my order right and for the first time ever, a dunkin completely stirred the mocha into my coffee! Huge win. Everyone was nice too
… moreD
Today must be smile day as well, as national donut day. I came in to apply for a job but they informed me that other locations were hiring. As I sat to apply after receiving my butter pecan iced coffee and complimentary butternut donut, with a smile, great attitude, and observed customers leaving with smiles as well, as I enjoyed sitting down in the booth to enjoy my breakfast and applications. I’d definitely come back to this location. The ladies were outstandingly fabulous.
… moreJ F
Came to this location ordered on Saturday, after MED – Decaffeinated W/ ONE CREAM & 2 Carmel Swirl & No Sugar. Get me a Medium Vanilla coffee with cream and 4 sugar. Double chocolate donuts. Donut was missed. Next day I come to pick up my missed paid for donut and the girl at the drive thru says unable to give donut without a receipt. I was not given a receipt. But the staff has no power to make a proper customer service decision on a donut??? Ok!!! Girl says come back next Saturday when the person that was working will be back. Come back Tuesday the manager will be there. For a donut???? there is no receipt. No one is gonna drive back to a Dunkin Donut and ask for a donut something they paid for and it didn’t happen. Small and petty thinking can make you miss an easy customer service opportunity and loose a customer. Dunkin’ Donuts is only as big as their repeat customer. Ijs!!!
… moreLeila Hernández
I asked for a coffee and they didn’t give me what I asked for. Terrible service. They don’t know how to serve properly and they didn’t give me a coffee. They charged me for 4 coffees and I only asked for three, apart from their mistakes.
… moreKeosha Owens
Ok so let me tell u about this D&D. I love the early am staff. They’re always on point with ANY beverage I order. The coffee and drinks are always made right the 1st time. The staff always are friendly and prompt. Come here to this D&D for a good donut and beverage experience. The dine in area is always clean and kept
… moreToya Gonzalez
I orders through door dash and I get my items just for there to be no donuts inside the bags, you gave me 2 bags just for me to be missing items in it. And then I’m calling the store to complain and nobody is answering it’s 1pm on a Sunday I’m pretty sure you guys are not that busy to not answer or do a order properly
… moreDenman James
The morning weekday team makes this place feel like your local donut shop and not a chain. Friendly, helpful and cheerful every time I go in, and I always leave feeling happy.
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