Andrew Lunquist
In advance, sorry for the long review. For the longest time I have been going to the other Dunkin down the road near the Citgo because it is closer to home. Coffee is usually ok but the customer service isn’t always the best. Last week I stopped at this Dunkin and went through the drive through and was greeted by the most professional sounding, energetic young man I have ever heard. His personality woke me up more than the coffee did! As someone who is in the customer service field I was blown back by how amazing he was. I got to the window and he had the same energy and was very professional. He made me feel like a top priority with just his voice. I think the other Dunkin should take notes from him and possibly be trained by him. You have gained a customer for life at this Dunkin!
… morePeter Vernacchia
My wife went to pick up some food/drinks. As per our usual order at every dunkin we go to nearly every day we get less ice. This is not what the machine puts out when you select less ice.
I personally go to Dunkin, embarrassingly, every workday and get the exact same drink at every dunkin from here to East Hartford. Yea, they take a little bit out of my drink, but not this much.
Yea, the staff was nice, but you also need to have a sense of understanding. Whoever the owners are of this location should be ashamed, having to have their employees deal with stuff like this.
But also, as I’m writing this, my wife’s avacado toast only has toast and avacado spread. None of the seasonings it’s supposed to have. So now a minus one on staff/food.
Hartford location is significantly better than any of the ones here in Wethersfield. They have a smaller staff, no drive thru and buiser. Goes to show which owners actually try to have a good experience. There is no reason for them to be ripping customers for less than a cent of coffee because they want less ice when the majority of dunkins put too much ice. And I do not want to hear it about machines. I see them making it, pouring it, etc. Not machines doing it. I’ve worked fast food. I know the costs and ins and outs. They’re not losing money by filling up less ice drinks. They’re literally saving about $5 a day if that by doing this.
… moreAsh Moore
I ordered a latte and a single donut. I actually don’t know if the latte even has coffee in it… essentially what I received is a cup of milk. And the single donut I ordered was thrown in the bag upside down so most of the frosting is smeared in the bag.
How do you mess up coffee and a donut?
… moretammy wood
Clean at most places, have great choices of foods; although items I like such as the chocolate filled croissant aren’t readily available at alot of Dd, and the black pepper maple bacon sandwich as well .
But still it’s good
… moreDan O
Went for munchkins and cold brew I was handed a box with frosting all over by a female employee. No attempt to clean it or given napkins. When brought up I was told sorry about that. Maybe instead of trying to get back to your conversation pay attention its simple stop being careless. Get it together, pic was after I wiped it
… moreelco Hodzic
Came 20 minutes before close and they didn’t want to take orders. If you don’t like your job or the hours quit.
… moreNat Shanice
Update: take you money and go to the Dunkin down the road.. you’ll get it in 5 minutes or less with no attitude.. this drive thru is the worst and coming inside to order is even worse than that … Why does this drive thru always take 30 minutes now for an order? Literally 30 minutes in line and only 3 cars ahead of me…. there’s no need for a drive thru anymore.. they used to be really fast and convenient … now I’m late to work everyday!!!!!!!
… moreDoneza Cannady
Poor customer service by the two men I encountered at the window this morning. One gave me my food without napkins so I waited for him to come to the window as I noticed he was busy putting orders together. I wanted to believe that he was just busy and not intentionally choosing to not come to the window. The other guy was also busy but then he looked at me and kept going about his business. I didn’t want to honk my horn but I had to because I felt ignored. The one guy looked at me as I was calling him to come to the window and he ignored me. I hear the other guy asking him what does she want? I already gave her her order so now, I am upset. You pretty much could’ve asked me but you chose to ask your co-worker. Wow, I was shocked at how poor they both were at providing good customer service to a paying customer and I am actually shocked at their responses because I was not being rude at all. I love Dunkin’ Donuts but employees with bad customer service will ruin your experience as a customer and Dunkin’ Donuts reputation. I didn’t even get an apology from neither one of them. I really hope the managers will have a sit down with their staff and educate them on what good customer service consists of because what I experienced this morning was unacceptable.
… moreGreg K
The people working at this Dunkin are friendly. The store and bathroom were very clean. The Cold Brew that I had ordered was terrible.
… moreSabrina Hay
I love Dunkin’ if I’m being honest I love it, but everytime I go to the place that’s across from the parking lot of PriceRite they’re always out of what I want or they mess up my order. I just think they need to be a big better if having many things in stock and better staff. I usually don’t come to this DD but I was near there today. I should’ve stuck with my usual DD.
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