Raj S
I was so excited to see a dunkin in Ludlow when we were visiting there . Everything went wrong with this one ! Location wise it was good , very close proximity to many things around. It’s next to a gas station, so , it looked extremely crowded for parking . There was only one spot for parking on the left side and a few more on the right , and it’s tough to get one .
Service was slowww , and ordering was also very slow. They looked short staffed for the customers coming in. What we order wasn’t what we got : we ordered 4 hashbrowns and got only 3 … ordered a sandwich WITHOUT meat and yeah – they did it with meat …. Coffee was tooo milky and even with a shot of espresso extra , it didn’t taste like a latte that we drink elsewhere . Refresher was really good . Apart from that nothing else was really good. A very average experience with this Dunkin outlet . 2 stars !
… moreElizabeth Kurash
Every single time I have stopped there, my order is incorrect. It’s frustrating, especially when you are in a hurry and don’t have the time to walk back in … just give me my hot chocolate, whipped cream with a mocha drizzle!
… moreRobert Sirois
Went in at 545am, got service right away which is awesome but I’m never in a rush so it’s never an issue at any dunks. Service was garbage. No good morning, no Merry Christmas or have a great day, nothing. Mind you when I walked in I was cheerful, polite and respectful. While I waited for my drink I had to listen to them complain the entire time about how miserable they are. When I got my drink I said thank you and have a great day and happy holidays and I got nothing in return. I’ve been in customer service for over 20 years and their is never an excuse to just be this …. Not rude but not polite either. I didn’t feel welcomed and I probably won’t be returning. Kinda regret giving them my money.
… moreJoe Boddny
Employees extremely nice. I used to work at another dunkin and because of that I was given a free 3 munchkins. Extremely respectful and I would’ve done the same had the roles reversed. A great place to stop by with the family! This dunkin is underrated and is far better than the one in Springfield. Would recommend.
… moreChris Lindquist
Convenient location but the staff is overwhelmed some mornings with mobile orders as others have noted. They need to have a new process for dealing with counter customers as I’ve waited ten minutes or more for someone to take my order despite there being several employees behind the counter. I’ve also watched other people walk out without ordering at all after long waits. Use the app before you arrive if you want to be sure to get food without a big delay.
… moreStephanie Gallant
They we busy, which my husband and I understood. We waited patiently, but when we talked to a team member regarding the coffees not tasting right, we were met with a bit of attitude. Unfortunately, we were not The only customers that seemed to have a bad experience.
… moreHilary Mantikas
They handled a large group order (with just 2 day’s notice) for our wedding 5k. Thank you!
… moresaeed goodarzi
All three items in our order were wrong!!!! Make sure to check your items before leaving that place!
… moreSue Perry
Do NOT pay for your drink until you’ve received it. They start an orders that came in after you before you get yours. I should’ve known something was wrong when there was three coffees sitting, waiting to be picked up and no one was there to pick them up. Assuming they left before their order was done too .I placed my order and other people came in after me placed their order and they started getting their order before mine I got a simple coffee, not cool. Need to be better organized!
… moreAustin Young
Very empty building, depressing, wait time this AM for a coffee and bagel was over 20min. As always, out of cinnamon raisin bagels and at 930 am your entire back shelf shouldn’t religiously be empty of product. Its not because you sell it, its because you dont order it and prepare it.Terribly managed and disappointed daily.
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