Brittanie
These employees are the poster child for how a Dunkin’ should be run. The flow, the customer service, the management, and the overall vibe are truly the best in the state. I can order my coffee while I’m walking in, and it’s ready by the time I step through the door. They absolutely blow the 2nd Street location out of the water!
Dear owner: if you happen to own both locations, please consider having the staff from this store train the team over there—because that location is seriously struggling with cohesiveness.
Nonetheless, the employees at this location take the crown for being the absolute best Dunkin’ in the entire state!
… morearia
Every time I go to this Dunkin, they make me move up or rush me out of line because of their “timer” on the drive thru. There have been times where I checked to make sure my order is correct (it usually isn’t), and I have been snapped at to drive away.
This morning, as I was exiting the drive thru onto the street I had to wait for someone who had the right of way to pass- and I got yelled at by the employee out of the window, saying: “CAN YOU DRIVE PLEASE?”
Real nice- safe to say I won’t be returning, and if I do then I will be taking my time making sure my items that I paid for are correct IN the drive thru.
… moreAndrea McCarthy (Pinky)
Got yelled at for wanting to add a bagel with cream cheese at the drive thru she said it was the “busiest dunkins around” in a very rude condescending way. Was very unpleasant and that wasn’t even the first time in just a week. Won’t be coming here anymore. Dunkins isn’t worth ruining someone’s day over their own miserable life there.
… moreDavin Demmer
I always always always have problems when I online order from this location. The photo I took was supposed to be a maple bacon egg and cheese. No bacon and more than half of the cheese is off of the sandwich. Disappointing to say the least.
… moreI Staxy
Honestly probably the worse Dunkin’s in Manchester, 4/5 of my door dashes are always wrong either missing items or never a damn straw. Place a mobile order same shit stuff always missing like they can’t count. They’ve got the worse crew I’ve ever seen and that’s saying something having worked at a Dunkin’s.
… moreLynda Cockett
Just went thru the drive thru, got to the window, 1 car being us. We asked if we could add a donut to our order & were told we couldn’t, she was too busy….. Are you in business to sell and make money or not???? We didn’t ask for a sandwich that would hold up the line, it was just a donut. We can get better service elsewhere, won’t go back. I didn’t wish anyone to get fired but this woman should get that sales keep them all employed. Her coworker standing behind her looked shocked at her refusal.
… moreKristin Curtis
Went there for a coffee and frozen hot chocolate for my son, my coffee was made wrong and then I was given an attitude about him remaking it when he was the one to make it wrong the first time. The frozen hot chocolate was flavorless and made wrong as well without any mocha syrup and only powdered hot chocolate, which is not how that recipe is made. As a former Dunkin Donuts shift leader I was appalled at the terrible service, the attitudes on most of the employees and the terrible quality of the products. This location is definitely hurting the Dunkin brands name and someone should look into it, I wasted $11.00 on undrinkable bevarages. Shameful
… morespooty booky
Asked for green tea and got lemonade. When I asked them to remake they just said I was wrong. I hate lemonade.
… moreJennifer Venegas
THIS HAS BECOME MY DUNKS!! it’s close to home! ALWAYS VERY CLEAN!!
So first I would like to comment on the amazing decor!!!! EVERY HOLIDAY!!!! The decor AMAZING POSITIVE VIBES ANNND EXTRAVAGANT!!
Next i would just like to comment on the customer service!!! Right as I walk in im GREETED! my coffee is ALWAYS DONE ✅️ RIGHT!! and honestly I just love the positivity!!! I know it’s not a big deal and not all fast food places need to be positive because it’s a very stressful environment BUUUT THIS PLACE THE EMPLOYEES MAKE ME FEEL LIKE FAMILY!!!!
I’m regular customer and I always feel welcome and catered to!!!
You do not get This at every dunkin’ donuts!!!
Also I would like to add THE DUNKIN DONUTS APP!!! ooomg!! AMAZZZINGGG!!
EVERY COUPLE OF VISITS.I GET A FREE COFFEE!! I LOVE LOVE THE POINT SYSTEM ON THE DUNKIN DONUTS APP!!
And all of The other wonderful things you can do on the dunkins app!!
… moreJorge Rodriguez
Your coworer MYA keeps messing with the ingredients in my coffee because we know each other and did not end on great terms. Very unprofessional and rude. Will not be returning to this dunkins everr.
… more