Dunkin’

  4.1 – 226 reviews  $ • Coffee shop

Long-running chain serving signature breakfast items & a variety of coffee drinks.

✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery Dunkin' 02472

Hours

Monday
(Labor Day)
4:30 AM–7 PM
Hours might differ
Tuesday4:30 AM–7 PM
Wednesday4:30 AM–7 PM
Thursday4:30 AM–7 PM
Friday4:30 AM–7 PM
Saturday4:30 AM–7 PM
Sunday6 AM–7 PM

Address and Contact Information

Address: 640 Arsenal St, Watertown, MA 02472

Phone: (617) 924-0956

Website:

dunkindonuts.com

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Reviews

Sweenda Jeanbart
Just stopped at this location to get a blue raspberry coffee coolatta. Normally the blue raspberry coffee coolatta comes in blue. When I got served my coffee coolatta it wasn’t my normal order. I tried to ask questions politely to understand why they do it different at this location and the woman who served me was beyond rude. The most horrible customer service I think I’ve experienced. I never write complaints but this encounter got me so upset that I had to come on here. I even asked for a manager and a refund because I did not want to do business with them after that interaction. They refused a refund saying they do not give refunds even though there are no signs or policy stating that. She stopped taking my order and walked off into the back. It’s very disrespectful to people who pay their hard earned money to not expect basic customer service. If you do NOT LIKE YOUR JOB IN THE FOOD INDUSTRY PLEASE STOP WORKING THERE. I will never return to this location again! I end up just getting a replacement and throwing it away.
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Sidney Burger
A great Dunkins! I work in the area and go there almost every day. The staff is friendly and consistent. It’s great in the morning, they handle the rush well it too long a wait.
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skippy n
Staff was more friendly than usual but my egg and cheese sandwich tasted a little off, like the toaster had lots of old burnt stuff in it. I went in the afternoon and this location is pretty busy. Locating was also very clean.
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Sean Westgate
I did a mobile order here and it took like 25 minutes. Part of it was my fault for not going up and asking where my stuff was but the place was so packed I couldn’t tell for sure that they missed mine. But they clearly did. Also it’s a pain to get in and out of the parking lot
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David Guanaco503
bad service. The man who works there is too angry
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Brian Henkel
Good customer service if you need a coffee quick good place to go people are reasonable
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George Torres
I love this Dunkin donuts the people here are very nice. It’s like my second home I’m here almost every day buying food and people here I love them and I give them five stars.
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Adriana A
The location was absolutely filthy when i visited. Trash overflowing, coffee spilt on tables and floor. I chose not to get anything because of the unsanitary conditions inside the dining area. Very disappointing.
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Instrumentals Lopez
Price to hight for beacon & egg in plson bagel they charge me for a beacon eg & chesse price & very hard to get a senior descount im 74 yrars old .
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B C
Dunkin donuts is a shell of its old self. Burnt coffee. Sandwiches cold in the middle still. That microwave barley heats up the breakfast food. Not just this Dunkin donuts. Im talking about all of them. Greed will catch up to dunks eventually.
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