Pizza | Salads | Subs. … Address: 4405 Alum Creek Drive Columbus OH 43207; Phone: (614) 492-2800; Hours … in Columbus. Find Donatos Alum Creek on.
Reviews & Complaints
Honestly don’t even want to give this a 2 star, the only reason I am is because the cheesy bread was good. The pizza was absolutely horrible. Truly tasted like it had been sitting out for quite awhile, and they put it under a heater. Tastes like cardboard. Cheese is hard. Could barely pull the pizza apart due to it either being hard or not cut properly. Will most likely not order at any donatos locations again.
Ordered Founders Favorite. Always get exactly what I ordered. That is a #1 downer. If you mess up my order or short me. Pizza is always cooked to perfection. No complaints here.
Update: To the Owner: oh you bet I already did that as soon as I got home. Not sure why you didn’t know that since you “care” about customer feedback so much. Not coming back.Waited for 40+ min. at the drive thru window. It took 20+ min. for anyone to even notice. The guy behind me got out of line to go inside and got the order before me and I was in front of him! Then when asking for a receipt, no one had refilled the paper so it printed out an hours worth of receipts. Halfway thru the computer just died. I finally got the receipt but even that took forever. Amazing how when the Service Manager is there and shilling for good reviews the place works like clockwork, but when he’s not there you get this.
I ordered 2 large pizzas with extra sauce on the bottom and my order was repeated back to me just as I ordered it. Once I got my pizzas delivered and tasted a piece, there was no way any extra sauce was added to either pizzas. I called to advise the store and she tried to say she made one of them and did add extra sauce when this pizza is DRY! I will NEVER order from Henderson Road Donatos again. I will go back to the Bethel Road location where they listen and make what I paid for correctly!
This is normally a great location, but the last several times I have ordered online for pick up my pizza has not been ready by the time listed. I am currently in line for the second time waiting for my pizzas that are over a half hour late. They’ve locked the front door and hang up when I call. I understand being short staffed, but this is ridiculous.
As much as I love Donatos I gotta say toss this whole store in the trash! Today me and sum co-workers went in for lunch the lady took our order with gloves on. She touched Everything on the counter tops & register plus ran her hand through her hair and went back to prepare our food with one of her co-workers. These people touch Everything with gloves on and don’t change gloves and will prepare your food. Yuck! And when you say something to them they get upset. They All need to take a sanitary class while handling food. I will Never go back in this store again
Donatos is one of my favorite pizza chains. They’re few and far between where I used to live, so I was pleasantly surprised to find many out here in Columbus! Kenny road location is the first I’ve tried out here and the food was great. Went through drive thru pickup so can’t review regarding in store and employees but received great service in drive thru.
Even with 7 people behind the counter the employees here cannot figure out customer service. They are slow, rude, and make it very clear they could care less. Waited at driveup window for 10 minutes, then went into store. The staff then went to the driveup window while I waited over 10 minutes for someone to come to the front counter (yes, they ignored the front counter). Girl who waited on me was then still rude and made it apparent that customer service was a bother. Will not return to this location. Oh, and pizza was cold by the time I got it.
This place took forever to make my order. I don’t care that they gave to me for free. What a colossal waste of my time. My time is valuable, loss time is never found again. They said the order would be ready at 11:52am and here we are at 11:57 and counting. Please get people who know what they are doing. This is ridiculous. I’ve been waiting in line for nearly a half hour.
Pick up at 6:20. Didn’t have it ready until 7:10. Pizza was cold. Was also the wrong order. Do better.