Donatos Pizza

  3.7 – 160 reviews  $$ • Pizza restaurant

Chain selling crispy pizzas featuring provolone cheese & lots of toppings, plus oven-baked subs.

✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery Donatos Pizza 43220

Hours

Wednesday11 AM–12 AM
Thursday11 AM–12 AM
Friday11 AM–1 AM
Saturday11 AM–1 AM
Sunday11 AM–12 AM
Monday11 AM–12 AM
Tuesday11 AM–12 AM

Address and Contact Information

Address: 4515 Kenny Rd, Columbus, OH 43220

Phone: (614) 459-9523

Website: https://www.donatos.com/?location=8

donatos.com

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Reviews

A A
Really upset with the last order I placed at this Donatos. I ordered a personal pizza and asked for extra chicken and mushrooms. There is definitely NO mushrooms on the pizza and some of the slices were missing chicken much less having extra chicken. Disappointed after driving back home to realize it wasn’t made correctly.
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TIFFANY HAWKINS
Donatos is one of my favorite pizza chains. They’re few and far between where I used to live, so I was pleasantly surprised to find many out here in Columbus! Kenny road location is the first I’ve tried out here and the food was great. Went through drive thru pickup so can’t review regarding in store and employees but received great service in drive thru.
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Christy West
It is so apparent that they are understaffed. This is not the first time. After waiting 10 mins on hold, listening to that obnoxious message, trying to call, I decided to just drive to this location. I asked if they were busy and they said no. The worker taking my order, who was very pleasant, admitted he was new ,but it took him 5 minutes to get it right. It is obvious, he needs more training and he should have asked for help. I ordered a salad and it took 15 minutes to come out. I was told I could not have a cup of water (I was at the drive through window), because “the manager said it was unsanitary to have them touch the cup”. Well, how do they hand customers cups and pizza boxes when you eat inside?! Ridiculous! The whole affair ate up my whole lunch break. I will never go back for lunch! I do not blame the workers but rather the Donatos corporation. They need more help. The salad, however, was very good.
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J. David Eberst
Placed a pickup order for 2 individual pizzas and a side salad at 7:15p. Said it would be ready at 7″45.. Arrived at 7:45 at te window and waited while I watched 2 make employees joking and having fun.. Finally an employee tod me my salad was ready but asked that I park to the side to wait for the pizzas. I did so and noticed I wasn’t the only one waiting. At 8:05 I went inside to ask what the problem was, of course understaffed, bad management, etc. I expressed my displeasure but both men. didn’t seem to care. After explaining that they’re understaffed, orders are backed up….no one cared about their customers. I know I will never return!
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Tommy Kotur
Donatos pizza is always good, but the service here was terrible. Scheduled a pickup for 6:00 for a medium pizza. I was told it wasn’t ready and I was told 3 more minutes. I ended up waiting another 20min to see them grab my pizza that was sitting in the window the entire time. The staff was running around the kitchen like chicken with their heads cut off. There’s so much other good pizza in Columbus to ever recommend this Donatos to anyone.
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Jenna Elattal
I’ve faced a very disappointing experience ordering online from Donatos website.
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Rita Gales
Ordered Founders Favorite. Always get exactly what I ordered. That is a #1 downer. If you mess up my order or short me. Pizza is always cooked to perfection. No complaints here.
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Shonda Byron
I ordered 2 large pizzas with extra sauce on the bottom and my order was repeated back to me just as I ordered it. Once I got my pizzas delivered and tasted a piece, there was no way any extra sauce was added to either pizzas. I called to advise the store and she tried to say she made one of them and did add extra sauce when this pizza is DRY! I will NEVER order from Henderson Road Donatos again. I will go back to the Bethel Road location where they listen and make what I paid for correctly!
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Dani Tweed
This is normally a great location, but the last several times I have ordered online for pick up my pizza has not been ready by the time listed. I am currently in line for the second time waiting for my pizzas that are over a half hour late. They’ve locked the front door and hang up when I call. I understand being short staffed, but this is ridiculous.
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sumer kopp
Honestly don’t even want to give this a 2 star, the only reason I am is because the cheesy bread was good. The pizza was absolutely horrible. Truly tasted like it had been sitting out for quite awhile, and they put it under a heater. Tastes like cardboard. Cheese is hard. Could barely pull the pizza apart due to it either being hard or not cut properly. Will most likely not order at any donatos locations again.
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