Sathish kumar
I am writing to report an extremely disappointing experience at this Domino’s location on January 24, 2026, between 12:20 PM and 1:30 PM.
After spending the morning at Grand Ledge High School for a robotics competition, two families (including two boys aged 11) stopped here for lunch. We are regular customers of this branch.
The following issues occurred:
The restroom was locked, and requests for access—even for a child—were denied or ignored.
After receiving our pizzas and dining in, we were not provided plates and waited nearly 10 minutes, despite polite requests.
Our children were hungry, uncomfortable, and distressed due to the locked restroom.
When I politely expressed my disappointment, the employee—not wearing a name tag—escalated the situation. She represented herself as the manager, began shouting loudly, repeatedly used the F-word, and ordered us to “get out of my restaurant.” This occurred in front of children. She threatened to call the police, ultimately did call the police, and also took a photo of my car’s license plate.
When officers arrived, I calmly explained the situation, and it was clear there was no wrongdoing on our part. Police officers said we understand that you are not satisfied with their service. We left only to avoid further distress to our children.
Being busy is never an excuse for verbal abuse, repeated profanity, intimidation, or denial of basic amenities to families. This experience was completely unacceptable and far below Domino’s service standards.
I strongly urge Domino’s to investigate this incident and take appropriate corrective action to ensure no other family is treated this way.
… moreBen W
Ordered a three-topping medium pizza with pepperoni, green peppers, and Italian sausage. The pizza turned out perfectly, and tasted amazing. Very nice staff, as well as a clean store.
… moreKyle Tillitson
Ordered delivery. As soon as the driver handed me my food, I immediately said “you’re missing a pizza. I ordered two pizzas”. He checks the receipt, sure enough, missing a pizza. He says “I’ll be back with your pizza”. No big deal. Well, then I go to eat. The buffalo mac n cheese was barely half full and covered in so much buffalo sauce, there was a POOL in the dish. I scraped the mac from being completely stuck to the bottom, put it to one side of the dish in a pile, not even to the top, and it was equivalent to half full. The Classic Buffalo style boneless was equally ridiculous. Completely DRENCHED in buffalo sauce. I like buffalo sauce, but I don’t want to drink it. Haven’t ordered from Dominos in quite some time and like the “Golden Arches”, I’ll NEVER order Dominos again.
… moreGab Bi
This Dominos location used to be great so I’m not sure what exactly has happened…. the last 2 times we’ve gotten pizzas they look like this. Barely any toppings, let alone cheese and what sauce there was put on it was baked into oblivion and was completely dry. The red sauce you see on the one pizza, you can touch it and there is absolutely no wetness to it at all. The Philly cheesesteak pizza on the other hand, im not even sure what to call this abomination. Literal HUGE patches of just bread, no topping or cheese. No sauce on it whatsoever. I’ve had philly cheese steak pizzas from other dominos locations that have been amazingly delicious and they are a far cry from whatever you wanna call this thing. Oh and the picture of the slice of pizza I’ve included? It’s gotta have a total of 5 shreds of cheese on it making that entire slice pretty much dried on sauce and bread. This is a disgrace for the $25 I paid. Whatever employees thinks that this is acceptable to be giving a customer ought to be ashamed. Would you want to eat this pizza?
… moreSarah
I think we all already know what the Domino’s menu tastes like. Honestly, it’s really good but far from “the best” pizza I’ve ever had. However, I LOVE ordering from here because of the staff. They’re incredibly kind and you can tell they take pride in the level of service they provide!
2022 UPDATE: The quality of the food has changed. We still order regularly but have figured out what items are consistent and what to avoid ordering (ie: the wings have good flavor but are soggy, so we don’t order wings anymore; the dips are horrible so we don’t get those anymore either). The parmesan bread bites are perfect allllll the time and all of the pizzas are good!
… moreNolan Marsh
I use to really like this store but after how I was treated tonight I will never order from them again I ordered 2 simple pasta bread bowls and tipped 20% like I normally do but when receiving my food tonight I got just a bowl with noodles,and bread no sauce or meat and when I called up there to see if I could have it fixed and redelivered I was told I could either come pick up a new one or get store credit cause they cant redeliver what they messed up and what I paid for and no refunds the girl manager was rude and very unprofessional I only live 5 mins down the road from them and have never had a problem with them before but after this I won’t be a customer again
… moreEric
expectation verse reality. Of all the things to skimp on why buffalo sauce??
… moreEmily Archer
My anti social little heart loves the place. I can order online, pickup from their warming station, and have consistently good pizza without ever having to interact with another human.
… moreRebecca Whitney
I am very upset with the women who hung up on me ! She was rude and hung up on me! I’ve waited since 7:15 and it’s 10:30 at night!!’ You don’t treat your customers like that I’m putting you on Facebook !! Friday night 10:25 I will never put up with someone a women who was working there at 10:30 I don’t know her name but I’ll never call back for pizza again !!!
… moreSoul Strike (SoulStrike01)
I always order carry out on the app and out of maybe 6 times they have been ready when the app said every time. My toppings are always accurate, the food is cooked exactly perfect, they one time missed my request for square cut(that’s just my preference) but I can look past that once as I saw how busy they were when I went in to pick it up. Place is always clean and employees are very courteous and professional. I honestly did not like Dominoes when I lived in Lansing(many bad experiences) but since this one opened, it’s my favorite pizza place. Also notable is that I always order hot sauce and they always manage to get it evenly over the whole pizza. Thank you guys and keep up what you’re doing! I appreciate you! 03-19-2018
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