Hope
I ordered pizzas here today. I ordered online and everything went smoothly. Got the pizzas hot and in a timely fashion. I asked for all of my pizzas to be cooked “well done “!! WELL DONE not BURNT!! 3 of the 4 pizzas were fine the 4th was burnt I mean crispy burnt!! I called the store and the young lady that answered had NO customer service skills whatsoever!! I advised her that one of my pizzas was burnt—she didn’t empathize she didn’t apologize she just nastily said “bring it back to the store!” I told her I could not because I had no vehicle and that I would be happy to email or text a picture of the pie. I got crickets!!! I kept saying hello hello and the girl who still had the line open must have not wanted to be bothered and she must have just put the phone down on the counter!!! I held on for 6 minutes she came back to the phone I said hello she said hello and then she put the phone back down. After 5 minutes I hung up. Called back waited on hold for 30 minutes. Hung up waited 15 minutes and called back. Waited 20 minutes on hold finally another woman picked up she wasn’t any more friendlier or empathetic than the first chick and supposedly she was a shift manager. She advised they were extremely busy and said she credited me for my pizza that is yet TBD. I get that your busy and maybe short staff and that causes overworking, missed breaks, short tempers and attitudes but it should not be reflected in your communication with your customers !! We are your bread and butter!! These employees definitely need to go back to Customer Service Skills 101 and get some continued education immediately!!
… moreLacey Rosier
Ordered 4 pizzas. Had them delivered. One came completely messed up. I tried to call to get it fixed and was put on hold for 10 minutes before I hung up, when I called again, there was no answer. Very unprofessional. The pizza was meh. The messed up pizza was really difficult to enjoy. Hope they start training their delivery drivers better, because this looks super intentional. Guess a $10 tip for a 3 minute drive wasn’t enough
… moreLaquella Rivera
I always order from this location and the haven’t let me down yet. But tonight I ordered and my pizza was so beautiful I had to leave a review lol. Great job y’all and y’all brought it to my car extremely fast. Thank y’all
… moreMicah Rodby
So they did have to remake my pizza because it stuck to the pan. And I only get 30 minutes for lunch, so… ya. But the pizza, like always was on point. Dominos isn’t amazing pizza, but it’s usually well under $20 with a coupon, so you get what you pay for. But this dominos fully cooks it every time. It’s never soggy mush. It’s good. They don’t have a dining area and parking is tricky with a large vehicle. Fyi. I’d say, if you like dominos, you’ll like this one, but don’t expect a gourmet meal. Big question though… when did they get rid of red pepper flakes?
… moreJayden Gupton
Actually awful I’m missing half of my food and drink that I payed for online with DoorDash. When I got to the door the driver was gone and when I tried calling the store, 2 different times I sat on hold with a robot for 10 minutes. I can’t get in touch for a refund or my food back my advice if your looking to get pizza online, avoid this place. Plz do better dominos night shift
… moreRob S
Food took an hour and a half to be delivered and arrived burnt and cold. Was also missing the dipping sauces I had paid for.
Before risking your meal here, in an instant refund attempt, Dominos only offered a 20% refund or a free medium pizza. I spent more than a medium pizza amount for an abysmal meal.
Update: After a few days of nothing from the barely existant Dominos customer support, I recieved a call from this Dominos to take an account of my experience. They offered me free pizza and cheesy bread, however I have to call to cash in. I have spent 45 minutes on hold on the phone and was hung up on after the phone was finally answered.
Possibly the most poorly ran establishment I have ever dealt with and a frozen pizza would be cheaper, tastier, and quicker at this point. I’d recommend any other pizza place over this location.
… moreCody Popelka
Worst experience ever. Driver came through my neighborhood with his radio blasted. You could hear it super easily from outside. It was in a dominoes car not a personal one. My boneless chicken was cut in half to meet the piece count meaning I got half the chicken I paid for. And it was about 20 minutes later than the latest estimated time.
… moreEileen Latuch-Covato
After an hour and a half from delivery confirmation, still no pizza. I have called and been hung up on twice, I spent over twenty minutes waiting to speak with a manager that gave me my refund and told me to enjoy my evening. Now it’s after 9 pm and I still need to feed my family. If I had known I would have made a different decision when it was only a little after 7 pm, this place just is not dependable and has horrible customer service.
… moreSidney E
Had an order for delivery and received the wrong order. Sat on the phone for an hour unable to get ahold of the store. I ended up driving to the store and they expected me to bring the food back making me have to drive back home only to drive back the the store. Took my losses as I paid for delivery and have to be their delivery driver at the end. Don’t recommend.
… moreShameika Smith
We had a party that we needed fo provide pizzas for. We ordered 3 large pizzas on the phone. When we came 20 minutes later like told, they told us to come back. We ended up calling and basically waited another 40 minutes which made us late for the party. They ended up giving us the three larges for free.
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