Rachael Snyder
I want to start by saying I have come here specifically to talk about my most recent experience, which was far worse than my normal experience. I have tried to strike a balance between the two with the stars, as I can not limit them to this one time. My normal experience is a full 5 stars for food and a 4 for service. That said, my experience today I would put at a 2 for service. I ordered a 32 count of parmesain (I can not spell this word, sorry) bread bites, an additional 16 count of parmesian bread bites, and a 16 count of the new garlic bites. I had never had those before and wanted to try them. I intentionally ordered only a 16 count because I had never had them before and didn’t know if I would like them. The first employee came to my car to give me my order. I was confused that she had only 2 boxes. When I asked, she said that since I ordered 2 16 counts, they had been combined. Now, this would have been fine–if I had ordered 2 of the same 16 counts. I hadn’t. I had ordered one of parmesian and one of garlic bread bites. My first thought was that perhaps they had managedcto squeeze my 16 parmesian bread bites in with the other 32, so that one box would hold 48 parmesian bread bites and the other would hold 16 garlic bread bites. That would have been fine. I tried to ask the first employee if that was what happened. She shortly got confused and went to ask the one who had done the combining. This second employee came out. I repeated the question. She told me that wasn’t what she had done, both boxes had 32 bread bites. After many attempts to rephrase the question on my part, nd repeating her explanation on her part, I finally got a straight answer that she had given me a box with a 32 count of garlic bread bites. This was unacceptable to me. It was not what I had ordered, and I didn’t even know if I would like the garlic bread bites. She insisted that the garlic bread bites and the parmesian bread bites were the same thing, one just had an extra shake of parmesian. Having never had the garlic bread bites before, and already knowing I absolutely adored the parmesian bread bites, I was absolutely not willing to trust that the addition of another ingredient didn’t change the taste. I had to argue with the second employee for several minutes begore she conceded to give me what I had actually ordered. Things ended with me thanking her for giving me what I had actually ordered (in those words) and with her walking away from my car snapping that they’re the same thing (also in those words). Now, I will admit I did end up enjoying the garlic bread bites almost as much as the parmesian bread bites. But I had know waybof knowing that would be the case at the time and I placed my order accordingly. I will say the first employee was lovely. But if this had been my first experience at this location, or even if I had had a single other bad experience at this locatoon, I would not be coming back. As it is, I am willing to hope this is a one-off and will return in the future. I will not be ordering garlic bread nites ahain though. Not only do I not like them quite as much, they now have a bad experience associated with them.
… morejoe vogel
Delivery driver received beyond specific instructions. Leave at door and don’t knock or ring bell. Instead this didn’t happen and when he didn’t like the tip, he tore up the receipt on the way to his vehicle. Plenty of camera footage from my home to validate.
… moreSierra Moore
Pizza was cold and dry! This is the 4th time disappointed in ordering and it wasn’t good. I have a daycare and I order every Friday and whenever they do something wrong the managers is rude and disrespectful and he hung up on me. I will never go here again!
… morePeter Ryan
Domino’s never disappoints! Their pizzas are always delicious, fresh, and full of flavor. I especially love their “Buy 2 for $6.99 each” deal — it’s such a great value. Their chicken wings with garlic Parmesan sauce are also a must-try. Always a satisfying experience!
… moreansen jones
Almost NEVER get my order right with the garlic crust option… And don’t try to pay with large bills, they think anything bigger than a $1 bill is counterfeit.
… moreRabon Johnson
We have been good customers of the Bel Air, MD Store and enjoyed their pizza – EXCEPT FOR LAST NIGHT. The pizza we ordered was delivered to the wrong street address one court over twice. I called after an hour of no pizza then drove there only to be told this was my fault and they did the best they could. There was no pizza delivered to me and they are wrong, my address in the app is 100% correct. When I drove home I saw the pizza sitting on the front porch of neighbors one street over- exactly what i saw on their app tracking delivery. We won’t order delivery again. Poor customer service and no pizza! I got a refund but only when I went to the store after they were unresponsive to phone calls.
… moreAbbey (Abbadabs)
They always get my pizza/order right. Special directions, light sauce etc… and they are fast but i do live less than a mile away. Great Dominos location!
Side note: they need a poke roller to pop air bubbles in dough before baking. Sometimes dough isn’t needed well and makes big bubbles in pizza pie.
… moreMaulee Patel
Ordered pizza with half onion and olives, and the other half with jalapeño and green pepper. The other half with olives is like barely 8-9 pieces of olives. Almost 2 slices of pizza is just onions, no olives. When you generally call them, they defend themselves all the time.
… moreDana Ostrenga
Ordered pickup for the family tonight, this is the second or third time we tried this location. I am normally not a fan of franchise pizza but everything we’ve ordered each time was done well and very delicious. The staff was the real bonus in our experiences as they were always very friendly and courteous every time we went to pick up.
… moreDianne Webb
They messed up my order. We all make mistakes. I called told them told them what happened, they apologized, said we will put another pizza in the oven now. We picked up the first one, but I asked for delivery and they did. It is all about customer service! Thank you!
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