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Since 1941, Dickey’s Barbecue Pit has been perfecting the art of barbecue, starting from our very first pit. Have an event and need to feed a Texas-size crowd? Well, you’re in luck! Dickey’s Barbecue Pit has been catering Legit.Texas.Barbecue. for over 60 years! Give our Barbecue Catering Experts a call today. Come find out why folks can’t get enough of Dickey’s. Order today and taste the tradition!
BBQ chain eatery featuring house-smoked meats, stuffed baked potatoes & classic sides.
Address and Contact Information
Address: 1005 S Arizona Ave, Chandler, AZ 85225
Phone: (602) 556-1926
Website: https://www.dickeys.com/locations/arizona/chandler/arizona-ave
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Reviews
Roxandra Kemble
The food was cold, they served me finger size ribs or should I say burnt bones, no meat. Ended up going to the store hoping they would rectify the crappy food they sent me in my delivery.
Gabriel the one cooking said that’s just how the ribs are coming out and there is nothing he can do about it.
The phone number associated to the store is out of service. Couldn’t even give me a legit customer service number to contact.
This is terrible customer service. I will NEVER eat here again and I would recommend everyone else stay away as well. After reading other reviews seems I am not the only one to experience this terrible company’s “food” and “service”.
Do better!!!
… moreGabriel the one cooking said that’s just how the ribs are coming out and there is nothing he can do about it.
The phone number associated to the store is out of service. Couldn’t even give me a legit customer service number to contact.
This is terrible customer service. I will NEVER eat here again and I would recommend everyone else stay away as well. After reading other reviews seems I am not the only one to experience this terrible company’s “food” and “service”.
Do better!!!
ferris speaks
Ordered through their website, noticed they didn’t have an option for side sauces so just selected the one to be on my meal and asked for extras on the side. Food was delivered quickly, but cold and without ANY of the sauces. Paid extra for a rib and got a bone with some gristle on it. No big deal mistakes happen. So I called to a) let the store know that their site isn’t letting you add sauces and b) ask for some sauce and maybe an extra side to be delivered. I would’ve paid the fee again. The manager or owner of this establishment (who didn’t want to share her name) decided to cut me off mid sentence to yell at me that she is a franchise and has no control over corporate. As someone who’s worked in similar fields, you have access through your franchiser portal. As I tried to explain this she continued to yell and shout at me repeating this, not stopping to hear the rest of what I had to say. I hung up and after a few moments called back to say if she had chosen to be more polite I would’ve ordered the stuff to go, but seeing this is how she treats new customers I will never shop here again. Letting their corporate team know and getting a refund because that was the most appalling service I have ever experienced. Do better. Mistakes and computer issues happen – treating people with dignity and respect is another. Don’t be surprised when your customer is rightfully upset after being screamed at for making a kind suggestion.
… moreMonica Owen (Godzchick)
Nice atmosphere for a lunch or dinner! We ate here two days in a row and were not disappointed. The staff is very friendly and even accommodated special requests: chopped up my chicken, toasted the bun etc. The food was tasty and there were three kinds of BBQ sauce we could choose from. They cater and deliver in addition to the dine in experience. Definitely recommend this place.
… moreMack Weaver
Good food but look at what $25.00 gets ya. 3 meat plate. Two sides not shown.
… moreobscured
I’ve worked Nextdoor to Dickey’s for a few months, and I finally gave them a try today. The employees have always been incredibly nice when I’ve interacted with them, and now I can confirm that their service is excellent as well (especially the manager)! The brisket and mack and cheese were amazing! I will definitely be coming back often.
… moreShaun George
Place looked close food was horrible and they forgot part of my order had to go back and get it. Close the store it is terrible they don’t want to work food was not cooked good….
… moreSteve Coates
Should be a 3.5, had burnt ends. They heated them in a deep fryer? Very odd. Isn’t ends were just okay. I would try something else. Sides were decent. Sauces were good.
… moremegan K
Went to this location a few times. One time when it wasn’t officially open. Okay fine. Once when it was doing a “soft” opening, so they had like only two meat only options. And today, I go in they are fully open. I go to order and I am then told they are out of 80% of their sides(sold out last night) and the soda machine doesn’t work. It would be really helpful if you made signs and put them up so you stop wasting people’s time going in. Will never be back to this location.
… moreSarah Baran
Letter I just sent to Dickey’s corporate about this location: I’ve been to this location a few times in the 8 years since I moved to Chandler. I’ve been disappointed every time for many reasons. First, I have to say that the service has always been fine to excellent. The employees are great. BUT there are a lot of other misses. The dining room is almost always in a state of disarray. Something is being fix or is broken or there’s stuff on a cart or boxes. The sides are frequently out regardless of the time we come into the store. I’m not talking about the baked potatoes. Those are almost always out at every location. Seriously, people love baked potatoes, make more!! For instance though, tonight, there was no okra, fries, baked potato casserole, mac and cheese, and probably others that I wasn’t interested in. There was no offer of a drink and we were originally planning to dine in. Didn’t matter, the soda machine was broken and from the reviews on Google, it’s been broken for months. While we were there, a food delivery guy came in to pick up something and was told they were out of everything that was in the order. We got the brisket and it was pretty dry. I felt it was way too salty, even for smoked bbq. The bbq beans were good, but the green beans were soggy. I’m used to the green beans at Dickey’s and these were over done. Other times, the meat has been dry and the sides have been out as well. Once, I went to the door to find it locked at 4:30pm on a Saturday. The management of this location is embarrassing and has been dropping the ball for years. We have visited many locations in both Arizona and California. None have been anywhere near as bad as this one and this one is consistently bad.
… moredeborah pittman-williams
I purchased a TX brisket sandwich. Meat was dry, old and tough. Poor customer service. Plus I was charged .39 for Renew/Recycle Program. Upon questioning the charge I was told that’s the cost to print me a receipt. UNACCEPTABLE! Bad service, distasteful sandwich and this charge left a bad taste in my mouth. I asked for sliced brisket, not the TOUGH strips given. To far to go back when I attempted to eat this sandwich. I have no plans to ever frequent this location again.
… more