Maria B
I’m very disappointed with my recent drive-thru experience. When I arrived, there were only two cars ahead of me, so I expected the wait to be fairly quick. Prior to coming here, I had just gone through In-N-Out’s drive-thru where the line was much longer, yet they managed to move customers through efficiently and with great coordination. That contrast made this experience even more frustrating.
The wait felt unnecessarily long, and it seemed like there was a lack of organization behind the scenes. What bothered me most was the interaction I witnessed while receiving my order. The cashier appeared to politely confirm with the cook that everything was in the bag before handing it to me, which is a reasonable step to ensure accuracy. Instead of responding professionally, the cook loudly and rudely told the cashier to just hand me the order already. It was uncomfortable to witness and created an unprofessional atmosphere.
No one should be spoken to that way in any workplace. Respect among team members is essential, and staff should be working together to ensure orders are accurate and customers are served quickly. Better teamwork and communication would not only improve the speed of service but also create a more positive environment for both employees and customers. Overall, this experience reflected poorly on management and operations, and I hope steps are taken to improve efficiency, teamwork, and professionalism moving forward.
… moreLaura Bjorkland
I waited in the drive-through for approximately 14 minutes without any communication. They did not return to the window to let me know that they’re preparing my food and I will have to wait a moment. All I’m asking here is just to communicate with the customer instead of having them abandoned for 14 minutes in their car.
… moreJeffrey Cohen
Since Taco bell near me was closed, I decided to order from Del taco. Big mistake! Out of 6 items, they screwed up on 3 of them and didn’t notice until I got home. Food doesn’t taste the greatest either. No wonder why I stopped going to Del taco a long time ago. Also the parking lot and the restaurant was empty, guess that should’ve been a sign to stay away
… moreJimmy Bui
Extremely disappointed — waited far too long in the drive-thru and when I finally received my order it was late and incorrect. The staff were rude and unhelpful when I raised the issue. Won’t be returning unless service improves.
… moreMartin Espinoza
Worst customer service !! Order on line and when order is wrong cant cancel even on confirmation email, call store and they tell you ( not my problem if you dont pick up ypu still have to pay ) then send you to 800 number with automated service and no option to help you! Unacceptable!! Stealing poeples money!!
… moreD M
This Del Taco was super clean even the restrooms. It was a hot day and inside was nice and cool and enjoyed my meal. Food was hot and staff was professional. Thanks.
… moreTerri polzin
Waited almost have an hour for our order. Manager on phone with personal business while he slowly assembled our order. When I asked him to finish his personal phone call, he was rude. Another family in line behind me just left without ordering because of this.
… morehorselegs84
When I ordered my food while we were dining in it was disgusting to watch the server grab the food with her bare hands and then touch a garbage can from the inside. This establishment needs to be looked at closer fast food restaurant server should be wearing gloves while serving food not once I saw the server wash their hands.
… moreDebra LaFreniere
Ok Girls! Staying on the diet for the holidays and Del Taco has our ANSWER. The Taco Salad with Seasoned Beef, is so tasty and good. Several nurse friends lost weight eating them for lunch and dinner (we work crazy hours) so I bought mine in Moorpark on Los Angeles Ave. and it was The Best! Very fresh lettuce, tomatoes, guacamole, sour cream, cheese in a shell and the meat was yummy. Plus salsa type with fixings in it. Just plain delicious. The nurses and doctors said that this location has the BEST cooks too. Great fast customer service and clean safe restaurant. Highly recommend. You are going to look great in that dress for the holidays too! See you soon and God Bless. Love Debra and Cats.
… moreJohn Pierce
Make sure you always use the app. There are always free food coupons, and after several visits collecting points, you get more free food.
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